Jia Wen Yap (Carmen)

Head of Ecosystem at Aventis Metaverse
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Contact Information
us****@****om
(386) 825-5501
Location
SG
Languages
  • English Native or bilingual proficiency
  • Chinese Native or bilingual proficiency
  • Malay Limited working proficiency
  • Korean Elementary proficiency

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Carmen is a dedicated and responsive individual. I had the chance to work with her over some projects and she takes a hands-on approach to the details and logistics to see the project through. She displays a positive attitude, versatility and sense of urgency, ideal traits in a VUCA world.

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Credentials

  • Diploma in Design and Development of Learning for Performance
    Institute for Adult Learning Singapore
    Aug, 2022
    - Oct, 2024
  • Psychological First Aid For Mental Wellness
    Aventis Learning Group
    Mar, 2022
    - Oct, 2024
  • Business Innovation: Building Renewed Business Relevance in Uncertain Times
    Singapore Management University
    Jun, 2021
    - Oct, 2024
  • Advanced Certificate in Learning & Performance
    Institute for Adult Learning Singapore
    Apr, 2021
    - Oct, 2024
  • Emerging Technology Synthesis
    Lithan
  • Enterprise Architecture
    Lithan
  • GENIE Go-giver Negotiation Skills for an All-Win Result
    Aventis Learning Group
  • The Ultimate Guide to LinkedIn Success: Grow Your Business, Brand, and Job Search Instantly
    Aventis Learning Group

Experience

  • Aventis Metaverse
    • Singapore
    • Higher Education
    • 1 - 100 Employee
    • Head of Ecosystem
      • May 2022 - Present

      Oversees the overall business development and community engagement strategy for Aventis Metaverse and its stakeholders including start-up communities, venture capitalists, accelerators & incubators community, and KOLs. Oversees the overall business development and community engagement strategy for Aventis Metaverse and its stakeholders including start-up communities, venture capitalists, accelerators & incubators community, and KOLs.

  • Aventis Learning Group
    • Singapore
    • Education Management
    • 1 - 100 Employee
    • Corporate Training Manager
      • Jan 2022 - Present

      CORPORATE TRAINING SOLUTIONS TEAM LEAD• Leading a team of sales and admin / operations staff in Singapore and Indonesia that manages a 150+ client portfolio, liaising with team of associate trainers, venue partners, and other stakeholders. • Delivered training for sales staff in the areas of selling techniques, product knowledge, sales negotiation, communication, customer service, through classroom, virtual, and blended training modes.• Spearheaded the Design and Development of Curriculum and Courseware for IBF Accredited Courses for corporate clients.• Achieved Quarterly 6-Figure Sales Targets, and 20% increase of new corporate client accounts in 6 months.CUSTOMER SUCCESS TEAM LEAD • Initiated, planned, and led the execution of the inaugural Trainer Appreciation Event for the team of Associate Trainers at Aventis. • Spearheaded initiatives to increase customer satisfaction of learning experiences, and achieved an average 4.7/5.0 Google review rating (from 1000+ Google reviews submitted).• Ongoing - Automation and streamlining of Admin and Operations to increase overall productivity and efficiency, and improvement of customer experiences for clients and learners.EMCEE / HOST / MODERATOR• 25 Mar 2022 - Aventis Mental Wellness Learning Festival• 02 Apr 2022 - Aventis Appreciation Lunch (for Associate Trainers) • 06 May 2022 - Aventis Roehampton Alumni Networking Event • 18 May 2022 - Aventis Metaverse x Smobler Studios x Multiverse MOU Signing Event • 16 Jul 2022 - Aventis Frontier Tech Career Event • 29 Jul 2022 - Aventis Sustainability Learning Festival• 01 Sep 2022 - AmCham Wonders of the Metaverse (as Moderator)• 20 Sep 2022 - Metaverse for Good | MOU Signing with The Sandbox, Smobler Studios, Aventis Graduate School• 14 Oct 2022 - Welcome Reception for Aventis Roehampton MBA• 31 Mar 2023 - Aventis Frontier Tech Learning Festival Show less

    • Assistant Manager (Corporate Training)
      • Jan 2020 - Jan 2022

      CUSTOMIZED IN-HOUSE TRAINING CONSULTANT / TEAM LEAD• Leading a team of sales and admin staff, working towards providing customized training solutions to clients (E-Learning Solutions, In-House Training, Tenders, and etc.) including pre- and post- workshop administration.• Worked with over 100 clients, including Fortune 500 companies such as Merck, Johnson & Johnson, Abbott, among others, to customize training programs to support their L&D needs for their staff and managers. • Led sales pitches to acquire new clients and accounts, including expansion to acquire international clients from Brunei, Hong Kong, and Africa. • Project Lead in developing strategic partnerships with overseas partners from Hong Kong. • Account Manager to key clients and supported with their monthly / annual L&D needs for the organization.• Achieved Monthly 5-Figure Sales Targets, and +78% increase of yearly sales revenue.CUSTOMER SUCCESS TEAM LEAD• Dedicated to "Making our Clients AWESOME", maintaining overall Customer Satisfaction NPS rating of 8.5 and above (out of 10).• Spearhead the support of Customer Service Recovery efforts when activated. EXECUTIVE CERTIFICATIONS PROGRAM LEAD• Program Manager for 15 Executive Certification Programs, including "Aventis Professional Virtual Trainer Certification", "Aventis Professional Career Coach Certification", among others. Show less

    • Corporate Training Specialist
      • Sep 2018 - Dec 2019

      CUSTOMIZED IN-HOUSE TRAINING PROGRAM LEAD / SPECIALIST• Listening to and understanding the L&D Needs and Business Challenges raised by Clients, and what they would like to achieve through the training program. • Sourcing of suitable trainers / coaches to recommend to clients to conduct the training programs as proposed.• Drafting and preparation of proposals which detail the recommended course curriculum, trainer profile, track records, and other required details for clients' consideration.• Support with the Administration and pre-workshop preparation leading up to the training program.• Support with the After-Care support with the client post-workshop. • Achieved Monthly 5-Figure Sales Targets, and recurring Satisfied Clients from the in-house training programs customized and delivered. DIGITAL MARKETING• Social Media Postings on LinkedIn to drive traffic to company website • Copywriting and creating weekly Blog content as part of marketing efforts • Conceptualized and led content creation initiative for YouTube Channel, e.g. Interviews with Associate Trainers, Fun Videos with the CET Team Show less

  • Techtron Integrated Systems Pte Ltd
    • Singapore
    • Wholesale
    • Business Development
      • Feb 2018 - Aug 2018

      GRAPHIC DESIGN • Primary Designer of a new hotel card which was successfully adopted by a local country club MARKET RESEARCH • Conducted Market Research for new acquisition ventures, drafted proposals and reports to management on hotel acquisitions, which became a successful acquisition venture GRAPHIC DESIGN • Primary Designer of a new hotel card which was successfully adopted by a local country club MARKET RESEARCH • Conducted Market Research for new acquisition ventures, drafted proposals and reports to management on hotel acquisitions, which became a successful acquisition venture

  • UHAK International Pte Ltd
    • Marketing and Communications Intern
      • May 2017 - Jul 2017

      SOCIAL MEDIA STRATEGIES • Developed Marketing Strategies for Clients, initiated a revamp of client company's social media platforms, enhancing company's presence on social media by 20% MARKETING AND SALES PITCH • Conceptualized and pitched marketing angles for clients' corporate promotional videos, which was successfully adopted and increased clientele by 15% MARKET RESEARCH • Initiated & Experimented with new marketing research method through on the ground surveys to understand clients' target market better --> Reaching out to 500 target audience in a month Show less

  • SanDisk
    • Sales Promoter
      • Apr 2014 - Apr 2014

      • Demonstrated and provided information on the newly launched wireless thumb drive in physical stores in shopping malls • Created a positive image, explaining the uses of the product and leading customers to purchase and use the product • Demonstrated and provided information on the newly launched wireless thumb drive in physical stores in shopping malls • Created a positive image, explaining the uses of the product and leading customers to purchase and use the product

  • Singtel
    • Singapore
    • Telecommunications
    • 700 & Above Employee
    • Promoter
      • Jan 2014 - Jan 2014

      • Launched and promoted the newly developed smartphone application, Dash, to Singapore Mass Rapid Transit (SMRT) • Aided in registration process of customers for the application • Set up promotional booths with iPads as a form of display for customers to try out the application • Launched and promoted the newly developed smartphone application, Dash, to Singapore Mass Rapid Transit (SMRT) • Aided in registration process of customers for the application • Set up promotional booths with iPads as a form of display for customers to try out the application

Education

  • Singapore Management University
    Bachelor’s Degree, Business Management (Corporate Communications)
    2014 - 2018
  • Nanyang Junior College
    2012 - 2013

Community

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