Experience

Pixsy

• United States
• Software Development
• 1 - 100 Employee

• Account Manager

  • Jan 2022 - Present



RYDE

• Germany
• Photography
• 1 - 100 Employee

• Head Of Service Management

  • Jun 2020 - Present

• Head Of Sales & Customer Success at RYDE GmbH

  • Jun 2020 - Jan 2022

  - Coordination of the objectives and activities in the Client Management team - Account Management & support of the customer portfolio - Development of strategies to improve client engagement, experience and sales- Lead the restructuring of the sales and client servicing department with the integration of new applications (CRM) - Reports and statistics with the evaluation of the KPIs - Working closely with the Communication Department to improve brand visibility - Expand sales efforts globally and build world-wide ambassador and sales agent network



ISHHH

• Owner

  • Feb 2018 - Present

  Launched my own fashion brand and achieved two collections sold on a e-shop and in a fashion store in Berlin. Led the entire conception and production: brand identity, design conception (photoshoot, website), fabric and providers sourcing, production management, social media & community management. Launched my own fashion brand and achieved two collections sold on a e-shop and in a fashion store in Berlin. Led the entire conception and production: brand identity, design conception (photoshoot, website), fabric and providers sourcing, production management, social media & community management.



j.jackman

• Germany
• Retail Apparel and Fashion
• 1 - 100 Employee

• Fashion Production Coordinator

  • Jul 2019 - Jun 2020

  Optimised the studio processes with workflow tools such as production schedule, tech pack, stock and supplies management, meeting road maps. Control the quality of the production and the delivery standards. Optimised the studio processes with workflow tools such as production schedule, tech pack, stock and supplies management, meeting road maps. Control the quality of the production and the delivery standards.



greatcontent

• Germany
• Writing and Editing
• 1 - 100 Employee

• Customer Success Manager

  • Nov 2015 - Feb 2019

  • Was in charge of copywriting, translation and localization projects for clients such as Zalando, lastminute.com, but.fr, Accor hotels, Flixbus.• Account management and customer experience: onboarding, support and retention. Contributed to the organisation of the Customer Success Department by setting up processes and management tools.• Won the bid for the French content creation of IKEA’s product guides. • Was in charge of copywriting, translation and localization projects for clients such as Zalando, lastminute.com, but.fr, Accor hotels, Flixbus.• Account management and customer experience: onboarding, support and retention. Contributed to the organisation of the Customer Success Department by setting up processes and management tools.• Won the bid for the French content creation of IKEA’s product guides.



Essilor Group

• France
• Medical Equipment Manufacturing
• 700 & Above Employee

• Project Manager Senior

  • Feb 2015 - Oct 2015

  Coordinated a national advertising campaign from creation to production: digital, media (Le Monde, ELLE.com), in store (POS Kits) and direct marketing. Responsible of a 100 optical partners portfolio by being the guardian of Essilor brand identity consistency across all communication channels. Coordinated a national advertising campaign from creation to production: digital, media (Le Monde, ELLE.com), in store (POS Kits) and direct marketing. Responsible of a 100 optical partners portfolio by being the guardian of Essilor brand identity consistency across all communication channels.



Brand Advocate

• France
• Advertising Services
• 1 - 100 Employee

• Project manager Senior

  • Dec 2010 - Feb 2015

  Managed accounts and creative teams for brands from various industries. Provided extensive briefs and documentation to the teams, consulting and strategic recommendations to clients, budget, planning and project tracking, analytic reports, written and spoken presentations, • Visual and content branding for Pimkie CRM program “Surprise me more”. • National advertising campaign (print, mobile and digital) with a photoshoot production for Total french highways gas stations.• Promotions, animations and partnerships on the online loyalty program "Bonduelle salades". Reached during two years the given traffic KPIs based on traffic, participations & audience. Website: 110K qualified members. Newsletter: an average of 35% click to open rate. Promotional campaigns: 18K participations per operation on average.• Won the bid and contract for the digital campaign “SNCF agents outfit”. Worked on the strategy and presented the pitch to the client, managed the conception, design and content realisations in addition to defining the marketing actions.



Noodle

• Advertising Services
• 1 - 100 Employee

• Project manager

  • Aug 2007 - Dec 2010

  Succeeded to renew the client contract Vision Plus - Krys Group twice in 2008 and 2010. Provided to the client full service support for a 360° communication with strategic consulting, management of budgets and planning, creation and production of printed medium (POS, magazine, outdoor display) and marketing direct campaigns. Coordinated the yearly photoshoot campaigns (model, still-life) and TV and radio ads realisation. Succeeded to renew the client contract Vision Plus - Krys Group twice in 2008 and 2010. Provided to the client full service support for a 360° communication with strategic consulting, management of budgets and planning, creation and production of printed medium (POS, magazine, outdoor display) and marketing direct campaigns. Coordinated the yearly photoshoot campaigns (model, still-life) and TV and radio ads realisation.