Director of Programs in Romanian

• Jul 2023 - Present

Executive Coach, Team Growth Facilitator, Leadership Development Consultant

• Jul 2019 - Present

Accompanying organizations and individual customers in order to reach their highest potential, raise their level of consciousness and make a difference for a better world. How I can help: - individual and team coaching; - leadership development programs, suited to the client organization's needs: - leadership mentoring; - consulting for building high performing teams, from the recruiting stage to getting results - mentoring for coaches on ICF certification paths. Accompanying organizations and individual customers in order to reach their highest potential, raise their level of consciousness and make a difference for a better world. How I can help: - individual and team coaching; - leadership development programs, suited to the client organization's needs: - leadership mentoring; - consulting for building high performing teams, from the recruiting stage to getting results - mentoring for coaches on ICF certification paths.

Partner, Senior Trainer, Executive Coach. Coaching Mentor

• Sep 2017 - Present

The mission of Mind Learners Transformational Coaching Program is to prepare exceptional coaches, who will become capable of facilitating profound transformation for the organizations they serve or people they work with. Built in accordance with the guidelines and competencies of the International Coach Federation, and approved by ICF at ACSTH level, this program has a unique structure, revolving around three pillars: Mind, Heart and Spirit. It will bring together a unique blend of concepts from neuroscience, psychology and trans-personal coaching to offer participants a comprehensive view of what coaching can be. Show less

Executive Coach, Trainer, Leadership Consultant

• Aug 2015 - Jul 2019

Individual coaching, accompanying people on the journey to reaching their professional and personal goals, a complex process that implies, among many things: • facilitating the process of identifying one’s goals (professionally and personally), crystalizing and formulating these goals; • identifying one’s values and finding ways to live life according to these values; • discovering one’s strengths and using them consciously in order to achieve one’s goals; • identifying and exploring one’s limited beliefs, which often stay in the way of one’s achieving success, however it is defined. Team coaching, which involves: • formulating the team goals and mission; • identifying the stage of evolution of the team; • creating the team culture and identifying the team’s values; • discovering and tackling underlying issues that may sabotage the success of the team; • conflict mediation. Show less

Manager, Business Support Center and Written Complaints

• Dec 2013 - Jun 2019

• Managing team managers and their direct reports – approximately 120 employees;• Making sure that all present or potential Vodafone Romania corporate customers receive the best care when they reach the call center, by implementing the company vision and mission;• Coaching and developing direct reports according to their aspirations and abilities;• Taking the appropriate measures when it comes to low performance and/ or other issues that come against company policies, procedures and code of conduct;• Establishing the department targets and strategy, according to the company targets and strategy;• Planning, coordinating and evaluating the projects the department is involved in, in order to deliver the company targets; cross-functional working and representing the Business Support Center department’s point of view in projects involving other departments of the company;• Prioritizing the department’s projects and initiatives according to their impact on the customers, employees and budgets;• Budgeting: taking part in establishing the department budget and monitoring its expenses;• Making sure that the department has all the necessary resources in order to be able to deliver against the targets;• Recruiting highly qualified employees, for both front line and management roles; taking active part in developing the recruiting strategy;• Making sure that the employees are well trained and highly motivated;• Keeping the employees permanently informed about what is expected of them and about their progress;• Acting as a second level escalation point of issues encountered by the customers and/or employees, according to company policies. Show less

Team Leader, Data Center Projects

• Apr 2013 - Nov 2013

Main responsibilities:- leading the Second Level of Support for Internet and Data Services team, a team that handles the most difficult troubleshooting issues of both business and consumer customers;- in charge of handling and implementing projects regarding data services, from the operational point of view;- in charge of monitoring the department KPIs and making the necessary changes regarding processes and procedures that impact targets achievement;- recruiting and selecting personnel, for both the first level of support teams and the second level of support team; involved also in team leader selection inside Data Support Center;- monitoring the training of new employees in the department. Show less

Team Leader, Internet and Data Services Support, Data Support Center

• Nov 2011 - Mar 2013

I have been involved in developing the Data Support Center in Vodafone Romania, from the idea stage until the implementation stage.Responsibilities and contribution:- redefine the support processes in the department;- define the department strategy;- redefined the training of new employees (contents and methods) in order to achieve performance;- redefined the performance management methods.

Team Leader, Voice and Mobile Data, Customer Service Business Market

• Nov 2010 - Nov 2011

Team Leader, Voice and Mobile Data, Customer Service for Consumer Market

• Apr 2007 - Jan 2011

Team Leader, Customer Service Voice Services, Consumer Market

• Nov 2006 - Mar 2007

Customer Service Representative, Voice and Mobile Data, Consumer Market

• Apr 2006 - Nov 2006

Customer Service Representative, Voice Services, Consumer Market

• Sep 2002 - Apr 2006