Experience

SHV Holdings Company

• Netherlands
• Investment Management
• 1 - 100 Employee

• Global Organisational Change Manager

  • Apr 2023 - Present

  Rijnkade 1, Utrecht



SHV Energy

• Netherlands
• Oil and Gas
• 500 - 600 Employee

• Global Organisational Change Manager

  • May 2022 - Present

  Hoofddorp, North Holland, Netherlands



Royal BAM Group nv

• Change Maker

  • Jan 2021 - May 2022

  Bunnik, Utrecht, Netherlands Focused on digital transformation and organisational change using a proven, proprietary methodology based on cross-industry best practices and personal experience to ensure a successful transition and maximum user adoption to deliver significant stakeholder value.



Chrysallis Consulting

• United Arab Emirates
• Business Consulting and Services
• 1 - 100 Employee

• Lead Consultant

  • Sep 2018 - Jun 2019

  Johannesburg Metropolitan Area Designed and executed a change strategy for a new Procure to Pay process at Nando's Southern Africa. Online e-learning with gamification principals and corporate branded journey maps were included into the strategy to achieve the desired result from internal clients at various international locations.



Stay at Home Mom

• United Kingdom
• Wellness and Fitness Services
• 700 & Above Employee

• Maternity Leave

  • Jan 2016 - Sep 2018

  San Antonio, Texas Moved to the USA on dependent (spousal) visa with no work permit. Involved in various pro bono initiatives, charity projects and skills development courses throughout two pregnancies.



Nedbank

• South Africa
• Financial Services
• 700 & Above Employee

• Head: Loyalty and Rewards

  • Jan 2014 - Dec 2015

  South Africa Led and managed a cross functional team to develop and implement a loyalty and rewards strategy for the organization as well as a three year transformational roadmap. Managed strategic partnerships and vendor selection to achieve strategic objectives. Drove appropriate technology and digital solutions to support ideal end state that incorporated behavioural economics. Critical member of the task team that designed and implemented a retail client acquisition functionality on the mobile app using… Show more Led and managed a cross functional team to develop and implement a loyalty and rewards strategy for the organization as well as a three year transformational roadmap. Managed strategic partnerships and vendor selection to achieve strategic objectives. Drove appropriate technology and digital solutions to support ideal end state that incorporated behavioural economics. Critical member of the task team that designed and implemented a retail client acquisition functionality on the mobile app using Agile delivery methodology. Designed an environmental sustainability initiative with secured and unsecured lending divisions to support the groups’ long-term strategic objectives (Fair Share 20/20).

• General Manager: World Class Service

  • Apr 2010 - Dec 2013

  Johannesburg Area, South Africa Led and managed a cross-functional team to implement a client-centered cultural change across the organizations operating model (people, process, technology and information) and put the appropriate KPI and metrics in place to monitor the organization’s success. Designed and delivered a service programme for improving customer value management. Designed customer journeys in Retail bank to re-engineer the banks processes using customer-centric principles. Led internal communications and branding… Show more Led and managed a cross-functional team to implement a client-centered cultural change across the organizations operating model (people, process, technology and information) and put the appropriate KPI and metrics in place to monitor the organization’s success. Designed and delivered a service programme for improving customer value management. Designed customer journeys in Retail bank to re-engineer the banks processes using customer-centric principles. Led internal communications and branding for integrated channels in retail bank. Assisted and supported the development and launch of MyFinancialLife, Nedbank’s financial planning tool on the mobile platform. Responsible for the Ask Once programme to improve overall service levels across distribution channels, which received an accolade in the Harvard Business Review. Assisted with the Old Mutual Client Experience Strategy.



Nedbank Personal Loans

• Customer Value Management

  • Feb 2008 - Mar 2010

  Johannesburg Area, South Africa Analyzed the current environment, conceptualized and developed a new customer strategy and implemented the new strategy for the mass market. Increased customer retention, acquisition and profitability.



Chrysallis

• Australia
• Professional Training and Coaching
• 1 - 100 Employee

• Consultant

  • Jan 2007 - Feb 2008

  Johannesburg Area, South Africa Developed and drove transformation projects for various strategic and operational projects at AA Autobay, AA Insurance, AA Financial Services, SABC Finance, Swim SA, PLP CC.



LexisNexis

• IT Services and IT Consulting
• 700 & Above Employee

• Business Development Manager: Law

  • Jan 2005 - Jan 2007

  South Africa Increased market share by 11% through product development and marketing initiatives to obtain sustainable growth in Southern Africa.



Alex May Attorneys

• Law Practice
• 1 - 100 Employee

• Attorney At Law

  • Jan 2003 - Dec 2004

  South Africa Practiced Law