Experience

Omeda

• United States
• Software Development
• 100 - 200 Employee

• Senior, Data Management Services

  • Sep 2020 - Present

• Account Manager

  • Jul 2014 - Present

  Account Manager with customer service experience in range of managing client expectations and establish relationships at both operational and executive levels. This includes planning, scheduling, and monitoring multiple activities in a fast-paced and fluid environment. •Retain, grow, and develop named accounts through daily interaction with clients ensuring annual contract renewal of all accounts •Coordinate with product management and development teams to align technology roadmap to meet client marketing strategies and help determine new product offerings•Package and deliver services and solutions to help expand client programs •Understand the client's organizational structure, business model, and marketing strategies of assigned accounts •Maintain consistent meetings with strategic accounts driving deeper business relationships•Identify opportunities to expand footprint for additional software and services•Develop calls and in-person meeting for accounts to discuss opportunities to drive additional long-term business value.

• Customer Service Team Lead

  • Mar 2004 - Present

  Customer Service Team Lead with 10 years of experience in a range of administrative and office operations for our office, including coordinating schedules, preparing correspondence, generating reports, responding to inquiries, and handling telephone calls.



Sam's Club

• United States
• Retail
• 700 & Above Employee

• Check Out Supervisor

  • May 2001 - Jan 2004

  Accurately and efficiently operated cash register and filled orders, keeping waiting time for customers to a minimum. Compiled reports, such as cashier's production, how many credit cards accounts were opened, un-scanned items, and sales for management purposes, or supervised customer service workers with return policies. Hired and trained workers. Accurately and efficiently operated cash register and filled orders, keeping waiting time for customers to a minimum. Compiled reports, such as cashier's production, how many credit cards accounts were opened, un-scanned items, and sales for management purposes, or supervised customer service workers with return policies. Hired and trained workers.