Carmen Sam

Executive of Operations at Atlantic Partners Asia
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Contact Information
us****@****om
(386) 825-5501
Location
Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia, MY
Languages
  • English Professional working proficiency
  • Mandarin Full professional proficiency
  • Cantonese Full professional proficiency
  • Malay Professional working proficiency

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Credentials

  • Pearson LCCI Certificate
    -

Experience

  • Atlantic Partners Asia
    • Singapore
    • Financial Services
    • 1 - 100 Employee
    • Executive of Operations
      • Jan 2023 - Present

  • Bybit
    • Financial Services
    • 500 - 600 Employee
    • Client Services Analyst
      • Oct 2022 - Dec 2022

      ▪ Provide prompt, efficient and high level of customer service assistance in trading via emails. ▪ Diligently and effectively manage and follow up enquiry of current or prospective clients. ▪ Provide prompt, efficient and high level of customer service assistance in trading via emails. ▪ Diligently and effectively manage and follow up enquiry of current or prospective clients.

  • Majorel
    • Luxembourg
    • Outsourcing/Offshoring
    • 700 & Above Employee
    • Customer Experience Specialist
      • Mar 2022 - Oct 2022

      ▪ Responsible for providing overall reservations to customers via phone and email. ▪ Act as liaison between customer and hotelier to resolve complaints. ▪ Responsible for providing overall reservations to customers via phone and email. ▪ Act as liaison between customer and hotelier to resolve complaints.

  • Concentrix
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • ADVISOR I, CUSTOMER SERVICE
      • Jul 2021 - Nov 2021

      ▪ Investigated and resolved advertisers inquiries, escalation and complaints through live chat and email in an empathetic manner. ▪ Investigated and resolved advertisers inquiries, escalation and complaints through live chat and email in an empathetic manner.

  • Agoda
    • Singapore
    • Software Development
    • 700 & Above Employee
    • Customer Experience Specialist
      • Nov 2018 - Jul 2021

      ▪ International Mandarin Speaker, Dec 2018 ▪ International Live Chat Specialist, Sep 2019 ▪ Support Specialized Team (L2), Sep 2020 ▪ International Mandarin Speaker, Dec 2018 ▪ International Live Chat Specialist, Sep 2019 ▪ Support Specialized Team (L2), Sep 2020

Education

  • SMK Dato Ahmad, Lenggong
    Sijil Pelajaran Malaysia (SPM)
  • Universiti Tunku Abdul Rahman (UTAR)
    Bachelor of Business Administration (Honours) Banking and Finance

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