Carmen Rosario
Desktop Support Specialist at MarketResearch.com- Claim this Profile
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Topline Score
Bio
Karen Meaney
Carmen Rosario was the best IT support specialist that I have ever worked with. Her technical skills are first-rate. She is exceptionally responsive--listening to the concerns of the user and coming up with the best possible solutions to address problems and to enhance workplace productivity.
Harry Gillen
Carman, I miss you very much. Working out of state at a remote office I always looked forward to seeing you monthly. I knew I could always get a big smile when I come to you with my laptop issues. When I did something stupid to my laptop and brought it to you, you never made me fell stupid, just smiled and said pick it up on your way out. You will never know what your support ment to me. May the Lord be with you in all you do, Harry
Karen Meaney
Carmen Rosario was the best IT support specialist that I have ever worked with. Her technical skills are first-rate. She is exceptionally responsive--listening to the concerns of the user and coming up with the best possible solutions to address problems and to enhance workplace productivity.
Harry Gillen
Carman, I miss you very much. Working out of state at a remote office I always looked forward to seeing you monthly. I knew I could always get a big smile when I come to you with my laptop issues. When I did something stupid to my laptop and brought it to you, you never made me fell stupid, just smiled and said pick it up on your way out. You will never know what your support ment to me. May the Lord be with you in all you do, Harry
Karen Meaney
Carmen Rosario was the best IT support specialist that I have ever worked with. Her technical skills are first-rate. She is exceptionally responsive--listening to the concerns of the user and coming up with the best possible solutions to address problems and to enhance workplace productivity.
Harry Gillen
Carman, I miss you very much. Working out of state at a remote office I always looked forward to seeing you monthly. I knew I could always get a big smile when I come to you with my laptop issues. When I did something stupid to my laptop and brought it to you, you never made me fell stupid, just smiled and said pick it up on your way out. You will never know what your support ment to me. May the Lord be with you in all you do, Harry
Karen Meaney
Carmen Rosario was the best IT support specialist that I have ever worked with. Her technical skills are first-rate. She is exceptionally responsive--listening to the concerns of the user and coming up with the best possible solutions to address problems and to enhance workplace productivity.
Harry Gillen
Carman, I miss you very much. Working out of state at a remote office I always looked forward to seeing you monthly. I knew I could always get a big smile when I come to you with my laptop issues. When I did something stupid to my laptop and brought it to you, you never made me fell stupid, just smiled and said pick it up on your way out. You will never know what your support ment to me. May the Lord be with you in all you do, Harry
Experience
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MarketResearch.com
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United States
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Market Research
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1 - 100 Employee
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Desktop Support Specialist
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Aug 2011 - Present
•Provide a single point of contact for end users to receive support and maintenance within the organization’s desktop computing environment. •Installing, diagnosing, repairing, maintaining, and upgrading all PC and laptop hardware and software to ensure optimal workstation performance. •Troubleshoot problem areas (in person, by telephone, or via e-mail, utilizing a variety of remote access tools), and provide end-users assistance on a day-to-day basis. •Receive and respond to… Show more •Provide a single point of contact for end users to receive support and maintenance within the organization’s desktop computing environment. •Installing, diagnosing, repairing, maintaining, and upgrading all PC and laptop hardware and software to ensure optimal workstation performance. •Troubleshoot problem areas (in person, by telephone, or via e-mail, utilizing a variety of remote access tools), and provide end-users assistance on a day-to-day basis. •Receive and respond to incoming calls, tickets and/or e-mails regarding desktop problems, recording all activities in ticketing system. •Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software. •Develop and maintain inventory of all desktops, laptops, monitors, keyboards, hard drives, phones, and other components and equipment. •Configuration and deployment of laptops and desktops for new end-users. •Develop and deploy images for laptops and desktops using imaging tools. •Perform basic management of VOIP phone system. •Create, manage and disable accounts and mailboxes in Active Directory.
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Desktop Support Specialist
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Aug 2011 - May 2019
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First Potomac Realty Trust
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United States
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Real Estate
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1 - 100 Employee
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IT Help Desk Technician
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Apr 2006 - Apr 2011
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Systems Analyst
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Feb 1996 - Mar 2006
•Provided support to AS/400, PC, network, Palm and Norand users •Repaired and rebuilt PC’s, Palm and Norand equipment •Created and managed users profiles •Ran complete system backups •Installed and configured the operating system on new PC equipment •Installed and upgraded software applications on existing PC’s •Managed EDI transactions •Coordinated and provided training sessions of Norand and Palm equipment to salesmen •Coordinated distributions of sales orders for… Show more •Provided support to AS/400, PC, network, Palm and Norand users •Repaired and rebuilt PC’s, Palm and Norand equipment •Created and managed users profiles •Ran complete system backups •Installed and configured the operating system on new PC equipment •Installed and upgraded software applications on existing PC’s •Managed EDI transactions •Coordinated and provided training sessions of Norand and Palm equipment to salesmen •Coordinated distributions of sales orders for delivery using RoadShow •Settled salesmen’s daily delivery routes on AS/400 system •Data entry Show less •Provided support to AS/400, PC, network, Palm and Norand users •Repaired and rebuilt PC’s, Palm and Norand equipment •Created and managed users profiles •Ran complete system backups •Installed and configured the operating system on new PC equipment •Installed and upgraded software applications on existing PC’s •Managed EDI transactions •Coordinated and provided training sessions of Norand and Palm equipment to salesmen •Coordinated distributions of sales orders for… Show more •Provided support to AS/400, PC, network, Palm and Norand users •Repaired and rebuilt PC’s, Palm and Norand equipment •Created and managed users profiles •Ran complete system backups •Installed and configured the operating system on new PC equipment •Installed and upgraded software applications on existing PC’s •Managed EDI transactions •Coordinated and provided training sessions of Norand and Palm equipment to salesmen •Coordinated distributions of sales orders for delivery using RoadShow •Settled salesmen’s daily delivery routes on AS/400 system •Data entry Show less
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Education
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IBM Educational Center
Analyst and Programmer -
Instituto Tecnologico Empresarial
PC Repair Technician -
Northern Virginia Community College
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Universidad Autonoma de Costa Rica
Community
