Experience

Charles County Government

• Government Administration
• 200 - 300 Employee

• Systems Analyst II

  • Apr 2021 - Present

  • Manages the entire life cycle of application systems for both in-house and vendor supplied applications. Specific duties include systems analysis and design, specification development, defining data requirements, programming, report development, testing, training, implementation, maintenance, upgrades and enhancements, general support, and eventual retirement. Also includes coordinating the activities of affected employees, vendors, and outside agencies.• Acts as project leader for large system development activities.• Provides technical guidance and assistance in use of application systems and troubleshooting problems. This includes vendor-supplied software, and custom applications developed IT department.• Coordinates activities between vendors and their software on the County's computer systems. This includes upgrades required maintenance, troubleshooting, reporting, and fixing software problems.• Provides technical guidance and assistance in the formulation of standard processes, procedures and program code used by all analysts in the Applications division.• Develops and implements solutions to ensure continued protection. Updates security access for users as requested by approving authorities.• Provides technical guidance and assistance to personnel in the transfer of data tiles & reports between software packages, other government agencies and outside organizations. • Develops interfaces between various County applications.• Evaluates software for suitability for users and compatibility with the County's IT infrastructure and standards. This evaluation is done either alone or as a member or leader of a team of evaluators.• Develops training sessions and trains County Government personnel on the use of County applications.• Performs database management functions.• Writes and maintains documentation for in-house developed applications. Show less

• Systems Analyst I

  • Sep 2019 - Apr 2021

  • Analyze, design, develop and deploy in-house written software applications in a multiple platform environment.• Consult with software vendors in support of the county's use of vendor supplied software. This includes software enhancements, maintenance, upgrades and troubleshooting software problems.• Evaluate vendor supplied software applications and provide support for data conversion and installation.• Support, document and test software application systems internally developed or vendor supplied written in multiple languages and run on a variety of platforms.• Occasionally serves as team leader for application development activities.• Maintain a working knowledge of current information technology and trends, and ensure County resources stay up to date.• Analyzes problems for the web/application servers and applies necessary adjustments to the servers.• Provide technical assistance and training to government personnel in the transfer of data files between software packages, other government agencies and outside organizations.• Writes and maintains documentation for in-house developed applications.• Develops interfaces between applications both in-house developed and vendor supplied.• Performs database management functions. Show less

• Applications Support Fiscal/Admin Services IT

  • Feb 2012 - Sep 2019

  • Consult with customers and vendors to resolve problems, answer questions and develop solutions. • Assist in the development, deployment, training and maintenance of in-house written software solutions.• Documents and maintains an accurate on line call log.• Knowledge of programming languages such as Java and SQL.• Support, document and test software application systems internally developed or vendor supplied written in multiple languages and run on a variety of platforms.• Create and run database queries.• Train users in application operations• Review and update training guides and programs to stay current with new software features.• Provide technical assistance to government personnel in the transfer of data files between software packages, other government agencies and outside organizations.• Familiar with database platforms such as MySQL and SQL Server. Show less



Colony House, Inc

• Arlington, VA

• IT/Internal Operations

  • Dec 1994 - Dec 2011

  • Provide oversight and management of all functions involving the administration, planning and supervision of all internal operations. Coordinating the flow of point-of-sales processes, all purchase order processes, acknowledgements and the follow up of all orders. Direct communication with all vendors to ensure orders are accurate and processed in a timely manner. • Establish the necessary procedural and control policies to assure the accurate entry and maintenance of customer information. Ensure accurate processing of stock and special orders to guarantee shipments of inventory. Interface with sales department, merchandising department and purchasing department regarding contract terms and negotiations, status of received goods and customer satisfaction. Management of inventory control. • Coordinated formal training, policy and procedures for the purpose of utilizing all appropriate functionality of the IT system. • Company advancements based on positive work ethic, dedication to teamwork and ability to communicate technical concepts to end users. Show less