Carmen Parian

First Response Claims Advisor - Motor Claims at Zurich Financial Services Australia
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Melbourne Area, AU
Languages
  • English -
  • Tagalog -
Skills

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Credentials

  • Excel 2007/2010 Intermediate Formulas & Functions
    Wizard Corporate Training Pty Ltd
    May, 2012
    - Oct, 2024
  • Excel 2007/2010 Essentials
    Wizard Corporate Training Pty Ltd
    Jan, 2012
    - Oct, 2024
  • Peter Ligeti - Telephone Collection Techniques Seminar
    Australian Institute of Credit Management
    Mar, 2009
    - Oct, 2024
  • Completed Tier 2 Course from ANZIIF
    ANZIIF

Experience

  • Zurich Australia
    • Financial Services
    • 400 - 500 Employee
    • First Response Claims Advisor - Motor Claims
      • Sep 2019 - Present

      Claim lodgementsEnd to end management of claimsData entryOrganising repairers & assessorsHandling phone calls from claimants, brokers, repairers & other interested parties

    • Claims support officer - Marine Team
      • Jun 2016 - Sep 2019

      Preparing and processing new claimsHandling telephone, email and fax enquries as requiredAttending to incoming and outgoing mailMaintaining and accurately inputting data into databaseAssisting claim advisors and team leader as requiredAdministrative support for the teamAssisting with payment requisitionsOperating at all times with specific claims handling protocols

  • Calliden Insurance
    • Australia
    • Insurance
    • 1 - 100 Employee
    • Operations Support Officer
      • Aug 2010 - May 2016

      Data entried/processed insurance policies - New Business, Renewal, Endorsement, & CancellationManaged workflow of data being received System testing for changes in New Schemes, commission changes and FSLLiased with business development managers as well as being direct contact for brokers Troubleshooted problems by identifying errors in processing and liased with relevant internal staff and intermediaries to resolve issueProcessed claims financial information and assisted with claims queriesProcessed and reconciled unallocated cash Relieved reception from time to time when need arises Show less

    • Administration Assistant
      • Jul 2009 - Aug 2010

      Managed and delegated incoming mail and e-mails to the Renewals Team of the SME retail underwriting centre Checked renewal closings received from Brokers Sent renewal invites to brokers Maintained an accurate system of file management/archiving Uploaded policy details to New Sirius and Sunrise database Monthly preparation of renewals (database administration using Microsoft Excel) Posted policy schedules to brokers Prepared policies that needs to be surveyed General administration function including filing, scanning, responding to brokers query Show less

    • Accounts Officer
      • Nov 2008 - Jul 2009

      Reviewed due/overdue debts (outstanding invoices) as per credit terms and departmental priorities Reviewed all unallocated cash and suspense accounts Receipted payments, allocated payments to insurance policies, and reconciled agents and brokers statements Provided telephone advice on payment issues to customers, intermediaries and staff Performed administrative and other support functions as and when required

  • China Bank Insurance Brokers, Inc.
    • Insurance
    • 1 - 100 Employee
    • Staff Assistant/Claims Assistant
      • Sep 1997 - Feb 2005

      Prepared insurance quotations to clients (motor and property) Issued insurance polices to new & existing clients Provided customer service to clients both over telephone and face to face Invoiced insurance policies Collected insurance premium payments Processed receipting of payments Assisted clients with claims Collected documents for claim purposes Coordinated with clients and insurance companies with regards to Letter of Authority Prepared insurance quotations to clients (motor and property) Issued insurance polices to new & existing clients Provided customer service to clients both over telephone and face to face Invoiced insurance policies Collected insurance premium payments Processed receipting of payments Assisted clients with claims Collected documents for claim purposes Coordinated with clients and insurance companies with regards to Letter of Authority

  • Pilipinas Bank
    • Bank Teller
      • Feb 1997 - Jul 1997

      Encashed cheques Accepted deposits and loan payments Processed withdrawals Accepted payments for customer utility bills Sorted out cheques and deposit slips

    • Department Secretary
      • Sep 1992 - Jan 1997

      Coordinated meetings, special projects, events, and office activities Maintainedcalendar and schedules appointments Makes travel and accommodation arrangements Typed inter-office memos Answered telephone, screened callers, relayed messages and greeted visitors Opened, sorted, and screened mails In-charge of requisition of office supplies and equipments Coordinated servicing of office equipments Operated office equipments such as computer, fax machine, photocopier, calculator Show less

Education

  • Far Eastern University
    Bachelor of Science, Psychology
    1985 - 1987

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