Experience

The Terrace Hotel - Lakeland, Florida

• Hospitality
• 1 - 100 Employee

• Banquet Captain

  • Jul 2023 - Present

  This position will oversee the Banquet Managers as part of the Food and Beverage Management Team. Responsible for training the Banquet Team and overseeing the execution of events per the Banquet Event Orders. You will work closely with the Conference Services and Culinary Teams to provide an exceptional experience for booked events. Your duties will include controlling the cost and quality of services, preparing the venue, and coordinating the service of meals.

• Guest Service Representative

  • Oct 2021 - Present

  By Hilton Tapestry Collection. Historical building business atmosphere.



Ideal Cabinetry

• United States
• Construction
• 1 - 100 Employee

• Human Resources Specialist

  • May 2021 - Aug 2023



Holiday Inn Club Vacations

• United States
• Hospitality
• 700 & Above Employee

• Resort Service Coordinator

  • 2007 - 2008

  • Answered phones in a call center environment • Responded to all inquiries in a timely manner, follow up • Dispatched and followed up with all guest concerns • Took and owned any disputes with guest and resolving issue in a timely manner • Updated information for timeshare owner inquires • Maintained and updated all contacts that required other departments involvements • Made daily report to departmental GM, Managers of issues and resolutions • Answered phones in a call center environment • Responded to all inquiries in a timely manner, follow up • Dispatched and followed up with all guest concerns • Took and owned any disputes with guest and resolving issue in a timely manner • Updated information for timeshare owner inquires • Maintained and updated all contacts that required other departments involvements • Made daily report to departmental GM, Managers of issues and resolutions