Experience

Watches of Switzerland Australia
• Australia
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee
• NSW Service Manager

  • Dec 2021 - Present


The Hour Glass Limited

• United Kingdom
• Recreational Facilities

• Associate Specialist

  • Sep 2019 - Nov 2021

   Associate Specialist, Rolex Boutique, The Hour Glass, Sydney, The Hour Glass Limited (Sep 2019 – Now) Responsibilities: • Adhering to boutique sales targets. • Daily customer service, take in enquiries and repairs, and give advice. • Communicate with repair centres and suppliers for parts and stocks. • Supervise and train staff as the third in-charge. Achievements: • Supported new boutique open and business transition. • Learnt customer service designed for the watch industry. • Boosted knowledge of watches and brands. Show less



Kennedy Luxury Group

• Australia
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Senior Sales Consultant

  • Nov 2015 - Jul 2019

  Responsibilities: - Adhering to boutique sales targets; - Conduct and follow up CRM data; - Report to managers and the head office; - Follow up after sale service; - Boutique maintenance; - Training new staff members. Achievements: - Gained loyal customers and their satisfaction; - Personal sale $2.75m/year; - Attended trainings of world’s leading watch brands; Completed Patek Philippe Stage II and scored 100; - Learnt watch links and strap service skills; - Was elected as the ambassador of Cartier, hosted Patek Philippe Trip 2018 in Geneva, Switzerland; Show less



Luxury Retail Group

• Australia
• Retail
• 1 - 100 Employee

• Store Manager, Furla Chatswood Chase/ Westfield Sydney

  • Sep 2014 - Oct 2015

  Reponsibilities: - Adhering to store budgets and KPIs - Rostering/ labour budgeting and cash banking - Store maintenance and visual merchandising - Training new staff members - Inventory management, organising stocktake Achievements: - Achieved customers' satisfaction - No.1 performing store nation wide - Good communication with head office and centre management Reponsibilities: - Adhering to store budgets and KPIs - Rostering/ labour budgeting and cash banking - Store maintenance and visual merchandising - Training new staff members - Inventory management, organising stocktake Achievements: - Achieved customers' satisfaction - No.1 performing store nation wide - Good communication with head office and centre management



Zestland Prime PTY Ltd

• Assistant Boutique Manager, Versace Westfield Sydney

  • Dec 2013 - Sep 2014

  Responsibilities: - Assisted the boutique manager in cash banking and inventory management - Training new staff members - Adhering to store and individual budgets and KPIs - After sales services Achievements: - Provided outstanding customer service - Good communication with head office and centre management - Built client database Responsibilities: - Assisted the boutique manager in cash banking and inventory management - Training new staff members - Adhering to store and individual budgets and KPIs - After sales services Achievements: - Provided outstanding customer service - Good communication with head office and centre management - Built client database



OMNI Group Beijing

• Sales Manager, Tumi & Lancel

  • Sep 2012 - Jul 2013

  Responsibilities: • Managing 17 shops across Beijing • Receiving order and transferring stocks • Collecting sales figures and committing sales reports • Organizing training sections of both product and customer service knowledge • Stocktaking and investigating differences • Ordering from brand headquarters, and learning new product knowledge Achievements: • Increased sales by 10% in both brands. • Trained a team of 65+, improved product and sales skills and built confidence • Resolved issue of sales and communicated with shopping malls • Maintained stocks and investigated inappropriate usage of membership cards • Enhanced communication between the company and brand headquarters • Learnt managing high end brands, reporting to business owner and communicating with brand headquarters Show less



TUMI Australia

• Sales Assistant

  • May 2011 - Jul 2012

  Responsibilites: • Opening and closing store • Visual merchandising and store maintenance • Cash handling and inventory management • Adhering to revenue and Individual KPIs • After sales service Achievements: • Highest Sales of the Year award in 2011, and won highest quarterly sales per hour for two times among full time and casual workers • Achieved customer satisfaction, and gained a customer database • Learnt knowledges of high end leather goods including basic repairing skills. Show less



Guess?

• France
• Information Services

• Assistant Manager/ Sales Assistant

  • Aug 2008 - Apr 2011

  Responsibilities: • Visual merchandising and store maintenance • Cash handling and inventory management • Adhering to revenue and GP% budgets • Training new staff • Preparing sales reports • Communicating with shopping mall and report to head office Achievements: • Constantly beat weekly and monthly store budgets, dramatically improved sales figure up to 270%. • Won several sales awards included a watch sales incentive • Improved shop maintenance and provided practical training to new staff • Learnt operationg and supervising a retail store Show less