Carmen Lei
Care Coordinator at CASS Care Ltd- Claim this Profile
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Portuguese Elementary proficiency
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Chinese Native or bilingual proficiency
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English Professional working proficiency
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Spanish Elementary proficiency
Topline Score
Bio
Credentials
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Project Management Simplified
LinkedInOct, 2021- Sep, 2024 -
Communicating with Confidence
LinkedInAug, 2020- Sep, 2024 -
Design Thinking: Customer Experience
LinkedInAug, 2020- Sep, 2024 -
UX Design: 1 Overview
LinkedInAug, 2020- Sep, 2024 -
Building Resilience
LinkedInMay, 2020- Sep, 2024 -
Productivity Tips: Finding Your Productive Mindset
LinkedInApr, 2020- Sep, 2024 -
Remote Work Foundations
LinkedInMar, 2020- Sep, 2024
Experience
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CASS Care Ltd
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Australia
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Civic and Social Organizations
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Care Coordinator
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Jan 2022 - Present
Work in a community organisation to promote services of the organisation and provide support to communities.*assist prospective clients to assess eligible services*promote services and support the growth of brand awareness *coordinate events and maintain partnerships with other services providers, local communities and government bodies. Work in a community organisation to promote services of the organisation and provide support to communities.*assist prospective clients to assess eligible services*promote services and support the growth of brand awareness *coordinate events and maintain partnerships with other services providers, local communities and government bodies.
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Mediaocean
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United States
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Software Development
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700 & Above Employee
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Customer Experience Analyst
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Mar 2020 - Jan 2022
* Mastered subject matter expertise to solve advanced issues, handle escalations and liaise with Development and QA team to ensure tickets resolve in a timely manner* Mentored new Customer Experience Agent to adopt working environment, work procedures, troubleshooting and investigation skills.* Conducted testings on the local environment and contribute to the development and improvement of software and platforms.
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Customer Experience Agent
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Sep 2017 - Mar 2020
Worked in Sydney office of US based media software and platform company, provided support and troubleshooted clients' queries. * Provided support to clients' queries by effectively researching and troubleshooting.* Communicated and work closely with internal teams to ensure excellent support to agencies.* Applied knowledge of applications to resolve clients' queries and issues.
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Doors Plus
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Australia
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Retail
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1 - 100 Employee
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Customer Service Administrator
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Nov 2016 - Sep 2017
Worked in Australia wide company, coordinated logistics, ensure delivery and processed sales orders.* Coordinated with Logistics department and prepared shipment to ensure in time delivery.* Efficiently processed sales orders and account receivable duties.* Prioritised tasks and met deadlines * Liaised with partners via phones and emails and managed phone enquiries. Worked in Australia wide company, coordinated logistics, ensure delivery and processed sales orders.* Coordinated with Logistics department and prepared shipment to ensure in time delivery.* Efficiently processed sales orders and account receivable duties.* Prioritised tasks and met deadlines * Liaised with partners via phones and emails and managed phone enquiries.
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Oriental Merchant Australia
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Australia
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Food and Beverage Services
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1 - 100 Employee
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Administrative Assistant
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Mar 2016 - Oct 2016
Worked in corporate food and beverages company , processed orders using SAP and liaised with customer through phones and emails* Processed orders and issue invoices using SAP and assisted sales team to manage orders. * Liaised with customers and warehouse to ensure excellent customer services.* Answered phone enquires and other admin duties including filling, printing and scanning Worked in corporate food and beverages company , processed orders using SAP and liaised with customer through phones and emails* Processed orders and issue invoices using SAP and assisted sales team to manage orders. * Liaised with customers and warehouse to ensure excellent customer services.* Answered phone enquires and other admin duties including filling, printing and scanning
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Hospitality Training Academy
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Australia
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Hospitality
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1 - 100 Employee
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Human Resources Coordinator
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Jul 2015 - Jan 2016
Worked in a close team environment , developed multitasking skills and time management skills.* Recruited international students for hospitality internship. Conducted entire recruitment process: sourcing candidates, information sessions, face to face interviews, following up welfare of students and engaging in marketing activities. * Reception duties includes handling phone calls and email, greeting students. * Office administrative duties include data entry, maintain CRM system, printing and filling
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Education
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2020 - 2020
General Assembly
User Experience Design -
2019 - 2019
TAFE NSW
Diploma, Project Management -
2009 - 2013
University of Macau
Bachelor's Degree, Public Administration ; International Relations -
2012 - 2012
ISCTE - Instituto Universitário de Lisboa
Summer school program, Strategic Leadership -
2012 - 2012
Escuela de español Taronja
A1 level of Spanish, Spanish -
2010 - 2013
INSTITUTO PORTUGUÊS DO ORIENTE (IPOR),
Level 6 ( Intermediate level), Portuguese Language and Literature -
2016 - 2016
The Northern Sydney Institute - TAFE NSW
Statement of Attainment, Bookkeeping Basic including MYOB
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