Experience

Papercurve

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Success Manager

  • Nov 2021 - Present

  Increase customer satisfaction by applying knowledge of product functionality, skills in problem solving, and experience in customer service. Enhance client ROI from platform use by building customer awareness of platform features, functions, and benefits; assisting clients in overcoming “first-use” hesitancy; and ensuring clients experience a reduction in pain points, fulfillment of pressing needs, and/or progress around aspirations. Earn client referrals by providing world-class on-boarding support using best practices in customer service, professional development, and technical support; remaining in contact with clients to help them apply the platform in new and high-value ways; and demonstrating a genuine interest in enabling clients to achieve the best possible performance, outcomes, and impacts with the least possible frustration. Show less