Experience

Fouquet's Toulouse

• France
• Restaurants
• 1 - 100 Employee

• Hostess

  • Jan 2023 - Present



Addmind Hospitality

• United Arab Emirates
• Food and Beverage Services
• 400 - 500 Employee

• Hostess

  • Jan 2022 - Apr 2023



The St. Regis Doha

• Qatar
• Hospitality
• 300 - 400 Employee

• Ex hostess

  • Nov 2019 - Jan 2022

  -Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name; offer them a beverage of their choice -Ascertains their dinning/lodging needs. -Seats Guest and manage seating Chart -Monitor Restaurant activity to determine seating and dinning flow. -Responds to guest’s inquiries and requests in a timely, friendly, and efficient manner. -Performs opening and closing duties. -Assisting others with side work including, but not limited to cleaning, stocking, folding silverware ect. -Helps Fellow team members and other departments wherever necessary to maintain positive working relationships. -Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders. -Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for To Go orders. -Contribute to team effort by accomplishing related results as needed. Show less



Kempenski residents and suites Doha

• Doha, Qatar

• Hostess

  • Sep 2018 - Sep 2019

  Hostess for Maya Mexican restaurant •Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name •Use visual cues to seat Guests in either the bar or dining area depending on their preference •Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff •Answer incoming calls to the restaurant and provide appropriate service •Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate •Tend to special Guest needs and requests •Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door). •Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies •Help dining room staff by setting and clearing tables; replenishing water; serving beverages •Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders •Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for ToGo orders •Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders •Contribute to team effort by accomplishing related results as needed Show less



Kings in Cape Hotel

• Cape Town, Western Cape, South Africa

• Front Desk Receptionist

  • May 2018 - Aug 2018

  • Welcome and greet guests • Answer and direct incoming calls • Inform guests of hotel rates and services • Make and confirm reservations for guests • Ensure proper room allocation • Register and check guests in • Confirm relevant guest information • Verify guest's payment method • Verify and imprint credit cards for authorization • Issue room keys and direct guests to their rooms • Maintain clear and accurate records of guest room bookings • Compute all guest billings, accurately post charges to guest rooms and house accounts • Receive and transmit messages for guests • Retrieve mail, packages and documents such as faxes for guests • Listen and respond to guest queries and requests both in-person and by phone • Provide accurate information about local attractions and services • Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests • Complete and maintain any incident reports, daily activity reports or other reports requested by management • Manage conference room bookings and scheduling • Close guest accounts and check guests out • Review accounts and charges with guests during the check-out process • Process accurate payment of guest accounts • Inform housekeeping when rooms have been vacated and are ready for cleaning • Monitor visitors to the hotel • Enforce rules and policies of the hotel • Maintain a neat and orderly front desk and reception area Show less



Capita

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Call centre agent

  • May 2016 - Nov 2016

  •Assist customers with queries according to the Capita SA way •Deliver excellent customer service to all customers calling in to your best ability •Make First Call Resolution your priority •Ability to multi task •Attention to detail •Follow up with customers if you are dealing with an ongoing query •Assist customers with queries according to the Capita SA way •Deliver excellent customer service to all customers calling in to your best ability •Make First Call Resolution your priority •Ability to multi task •Attention to detail •Follow up with customers if you are dealing with an ongoing query



Hilton Richmond Hotel & Spa

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Receptionist

  • May 2015 - Jul 2015

  As a college assignment I had to do an internship at a hotel and I had to work in different departments within the hotel •Ensure accurate and efficient running of reception including check in/out procedures •Respond to Guest queries in a timely and efficient manner •Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments •Demonstrate a high level of customer service at all times •Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties •Maximize room occupancy and use up-selling techniques to promote hotel services and facilities •Understand correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy •Answer switchboard calls, as required •Ensure all Guest deliveries and messages are received effectively and efficiently •Act in accordance with fire, health and safety regulations and follow the correct procedures when required •Act in accordance with policies and procedures when working with front of house equipment and property management systems •Attend appropriate training courses, when required •Follow and adhere to company brand standards •Assist other departments wherever necessary and maintain good working relationships with Team Members Show less