Carmen C.
at The Foreign Correspondents' Club, Hong Kong- Claim this Profile
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English Full professional proficiency
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Cantonese Native or bilingual proficiency
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Mandarin Professional working proficiency
Topline Score
Bio
Philippe De Manny
I have had the pleasure to witness over the years, Carmen's professional growth to a top Manager today. I am very confident to say that she is one of the most dedicated, details focused and hardworking young lady I ever met in this Club Management profession. By her constant joyful attitude and exceptional communication skills she gives everyone around her that special feeling of being listen, attended to and important. She is now a remarkable asset to any organization, and if the opportunity comes around, I will hire her in my company.
David Loan
I’ve had the pleasure of knowing Carmen for the past five years in her role as Club Operations Manager at the FCC. During this period, Carmen has always been highly professional, engaged with the membership and fully in tune with her team. She’s done an exceptional job in her role at FCC. I have also worked closely with Carmen in her various roles with our Club Managers’ Association. When we needed a Chair for our 2022 Conference just a few months before the start of the Conference, Carmen stepped up and took on the role. Her leadership and determination to create a successful event were clear for all to see. Our Conference was one of our most successful events we have staged. Carmen has a real drive for excellence. It’s been a pleasure to know her and work with her in our Association.
Philippe De Manny
I have had the pleasure to witness over the years, Carmen's professional growth to a top Manager today. I am very confident to say that she is one of the most dedicated, details focused and hardworking young lady I ever met in this Club Management profession. By her constant joyful attitude and exceptional communication skills she gives everyone around her that special feeling of being listen, attended to and important. She is now a remarkable asset to any organization, and if the opportunity comes around, I will hire her in my company.
David Loan
I’ve had the pleasure of knowing Carmen for the past five years in her role as Club Operations Manager at the FCC. During this period, Carmen has always been highly professional, engaged with the membership and fully in tune with her team. She’s done an exceptional job in her role at FCC. I have also worked closely with Carmen in her various roles with our Club Managers’ Association. When we needed a Chair for our 2022 Conference just a few months before the start of the Conference, Carmen stepped up and took on the role. Her leadership and determination to create a successful event were clear for all to see. Our Conference was one of our most successful events we have staged. Carmen has a real drive for excellence. It’s been a pleasure to know her and work with her in our Association.
Philippe De Manny
I have had the pleasure to witness over the years, Carmen's professional growth to a top Manager today. I am very confident to say that she is one of the most dedicated, details focused and hardworking young lady I ever met in this Club Management profession. By her constant joyful attitude and exceptional communication skills she gives everyone around her that special feeling of being listen, attended to and important. She is now a remarkable asset to any organization, and if the opportunity comes around, I will hire her in my company.
David Loan
I’ve had the pleasure of knowing Carmen for the past five years in her role as Club Operations Manager at the FCC. During this period, Carmen has always been highly professional, engaged with the membership and fully in tune with her team. She’s done an exceptional job in her role at FCC. I have also worked closely with Carmen in her various roles with our Club Managers’ Association. When we needed a Chair for our 2022 Conference just a few months before the start of the Conference, Carmen stepped up and took on the role. Her leadership and determination to create a successful event were clear for all to see. Our Conference was one of our most successful events we have staged. Carmen has a real drive for excellence. It’s been a pleasure to know her and work with her in our Association.
Philippe De Manny
I have had the pleasure to witness over the years, Carmen's professional growth to a top Manager today. I am very confident to say that she is one of the most dedicated, details focused and hardworking young lady I ever met in this Club Management profession. By her constant joyful attitude and exceptional communication skills she gives everyone around her that special feeling of being listen, attended to and important. She is now a remarkable asset to any organization, and if the opportunity comes around, I will hire her in my company.
David Loan
I’ve had the pleasure of knowing Carmen for the past five years in her role as Club Operations Manager at the FCC. During this period, Carmen has always been highly professional, engaged with the membership and fully in tune with her team. She’s done an exceptional job in her role at FCC. I have also worked closely with Carmen in her various roles with our Club Managers’ Association. When we needed a Chair for our 2022 Conference just a few months before the start of the Conference, Carmen stepped up and took on the role. Her leadership and determination to create a successful event were clear for all to see. Our Conference was one of our most successful events we have staged. Carmen has a real drive for excellence. It’s been a pleasure to know her and work with her in our Association.
Experience
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The Foreign Correspondents' Club, Hong Kong
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Hong Kong
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Hospitality
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1 - 100 Employee
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May 2023 - Present
I was appointed by the Board of Governors to be the first female General Manager since 1949 after it relocated to Hong Kong. I will continue to apply my expertise and dedication, not limited to ensure the smooth operation of the Club but also drive and develop innovative food and beverage programmes and foster a service culture that provides the quality dining experience.
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Dec 2021 - May 2023
As the Head of Operations at the club, I lead and execute the club business development plan through marketing strategies, restaurants positioning, event collaboration, customer relations and staff recognition.Responsible for maintaining and improving the existing operational systems in terms of the Standard of Procedures and Policies while working with my supporting teams, such as Hygiene Standard, POS, Table Management System, Website development, Kitchen and Restaurant Equipment Development.The Foreign Correspondents’ Club, Hong Kong, a famous press club which is housed in a beautiful and historic Grade I building. We provide first-class dining, meeting, conference and event experience to our members as well as an impressive selection of local and international speakers. Show less
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Sep 2018 - Nov 2021
I oversee and develop comprehensive marketing campaigns with both online and offline strategies in accordance with the Club’s vision. My main goal is to promote our rare neutral platform to the public and raise our brand awareness by partnering with the Consulate General, Suppliers, NGOs and Artist/ Photographers for cross-cultural events, speaker events, themed dinners and wall exhibitions.
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City Super Limited
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Hong Kong
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Retail
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100 - 200 Employee
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Corporate Office - F&B
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Apr 2017 - Sep 2017
Implement and monitor the Operation Manual while providing training to the Central Kitchen team and the Retail team in both Hong Kong and Shanghai Market. Manage the MDP - Menu Development Process by developing its standard operating procedures and working with Operations Team for the Idea Generation, Preliminary Recipe with Risk Assessment, Concept tasting; until the product is officially launched to the Market. Implement and monitor the Operation Manual while providing training to the Central Kitchen team and the Retail team in both Hong Kong and Shanghai Market. Manage the MDP - Menu Development Process by developing its standard operating procedures and working with Operations Team for the Idea Generation, Preliminary Recipe with Risk Assessment, Concept tasting; until the product is officially launched to the Market.
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Regal Hotels International
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China
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Hospitality
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100 - 200 Employee
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Aug 2015 - Apr 2016
Responsible for overseeing and developing the Yearly Plan (F&B) for 5 hotels in Hong Kong and 4 hotels in China.Focus on the Food Safety Management System, Maximization of Profit, Enhancement of Work Efficiency, Staff Development, Social Responsibility and Sustainable Development. Monitor the process and development through regular audits of each hotel.
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Nov 2011 - Jul 2015
Act as a F&B project advisor, identified new marketing opportunities by implementing internal marketing functions, and participating in external F&B events in accordance with the P&L forecast.Experienced in Restaurant Repositioning, Michelin Guest Chef Appearance, Festival Projects, Wine & Dine Festival, HOFEX Competitions and Joint Promotions.
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May 2011 - Oct 2011
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Ample Sources Industries Limited
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Hong Kong SAR
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Shipping Clerk
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Jul 2008 - Jul 2010
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Education
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The Education University of Hong Kong
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