Client Manager

• Aug 2021 - Present

Keyholder

• Jan 2020 - Aug 2021

- Focus oriented in customer service, providing a unique experience to every customer.- Working with KPI's on daily basis in order to adjust targets and business objectives. - Building database and getting in contact with customers to promote events, exclusive services, special promotions, etc. - Stock management and cashier service. - Focus oriented in customer service, providing a unique experience to every customer.- Working with KPI's on daily basis in order to adjust targets and business objectives. - Building database and getting in contact with customers to promote events, exclusive services, special promotions, etc. - Stock management and cashier service.

Team Leader

• Jun 2018 - Dec 2019

• Management of the daily task allocation rota for 20 team members and supervising the correct compliance by the team. • Delivering training for new staff to implement the highest possible brand standards, including brand induction, customer service, stock management and till training. • Actively using sales information and commerciality standards to make business decisions with the management team to obtain the highest level of profitability for the store. • Continual punctuality and attendance reviewing of the team. • Feedback appraisals to team members.

Sales Assistant

• Jul 2017 - Jun 2018

Hostess

• Feb 2017 - Jun 2018

• Management of event hostess’s; supervising and maintaining their levels of marketing merchandise, organising positions of team members around the event, break management. • Delivering of team talks before and during events, allocating to all team members their responsibilities, followed by supervising the team and providing support to them when needed. • During events, pay close attention to detail, ensuring all guests and clients are correctly helped and guided by the hostess’s and have all they require. • Maintain a positive environment throughout the team and event participants.

Public Relations

• Apr 2016 - Apr 2018

• Managing the agenda of the Festival guests, including travel and transfers, interviews with media, guest satisfaction, providing of personal assistance to cater for guest needs and requests. • Supervising the different events, such as the press conferences for showing the new projects & films, book presentations, masterclasses, industry group debates. • Coordinating with the press team to ensure correct organisation for the media of the events, interviews, photocalls with different mass media. • Providing support to the red carpet every night of the Festival week.

Sales Assistant

• 2017 - Mar 2018

Event Production Manager

• Oct 2017 - Nov 2017

Organising and managing the development of Miramar Hotel Reopening, the only five-stars super luxury hotel in Málaga. Organising and managing the development of Miramar Hotel Reopening, the only five-stars super luxury hotel in Málaga.

Event Production Manager

• Apr 2017 - May 2017

Planning and executing the main show for "White's Night 2017 Málaga", the most important cultural event in the city. Managing a multidisciplinar team of more than 30 people and conecting the media for the event promotion. Planning and executing the main show for "White's Night 2017 Málaga", the most important cultural event in the city. Managing a multidisciplinar team of more than 30 people and conecting the media for the event promotion.

Independent Beauty Consultant

• Oct 2015 - 2017

Commercial management and direct sales of luxury cosmetic products. Commercial management and direct sales of luxury cosmetic products.

Internship

• Jun 2016 - Dec 2016

• A six-month internship in which I circulated throughout all the departments involved in delivering events (Media, Production, Design, Public Relations and Project Management). • Communication and press activities, such as writing of press releases, press clipping and organising of press conferences. • Working with a team to organise a variety of events that took place at the Culture Centre such as congress’s, conferences, art exhibitions, concerts and fashion shows. • A six-month internship in which I circulated throughout all the departments involved in delivering events (Media, Production, Design, Public Relations and Project Management). • Communication and press activities, such as writing of press releases, press clipping and organising of press conferences. • Working with a team to organise a variety of events that took place at the Culture Centre such as congress’s, conferences, art exhibitions, concerts and fashion shows.

PR and Production Internship

• Feb 2016 - Apr 2016

Internship in the PR and Production for Málaga local TV.• Attending to the guests for the tv shows• Review of the tv guide for sending to the media• Posting on the Social Media Internship in the PR and Production for Málaga local TV.• Attending to the guests for the tv shows• Review of the tv guide for sending to the media• Posting on the Social Media

PR and Hostess

• Nov 2015 - Nov 2015

• Supporting management team• Attending guests in differents activities • Supporting management team• Attending guests in differents activities

Coordinator PR Team

• Nov 2013 - Jan 2014

• Planning and distribución of the tasks• Supervising the team• Being in conctact with the media• Managing the agenda of the day and the correct development of the event. • Planning and distribución of the tasks• Supervising the team• Being in conctact with the media• Managing the agenda of the day and the correct development of the event.