Carmen Liao

Business Development Representative at Intercom
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Contact Information
us****@****om
(386) 825-5501
Location
Chicago, Illinois, United States, US
Languages
  • English Native or bilingual proficiency
  • Malay Native or bilingual proficiency
  • Mandarin Limited working proficiency
  • Cantonese Elementary proficiency

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Experience

    • United States
    • Software Development
    • 700 & Above Employee
    • Business Development Representative
      • Nov 2021 - Present

      • Consistently top-performing rep in the North America MM1 territory. • Q2 '23 : 121% Q1 '23 : 125% Q3 '22 : 100% (with August '22 : 130%) Q4 ‘21 : 100% • Sourced highest ARR amount for closed won new business in Q1 '23 ($206,700) and second highest in Q2 '23 ($100,777) • Five months into the role, received an Honorable Mention Award for the Customer Engagement pitch competition at GSKO '22 (typically awarded to RMs and AEs) • Consistently top-performing rep in the North America MM1 territory. • Q2 '23 : 121% Q1 '23 : 125% Q3 '22 : 100% (with August '22 : 130%) Q4 ‘21 : 100% • Sourced highest ARR amount for closed won new business in Q1 '23 ($206,700) and second highest in Q2 '23 ($100,777) • Five months into the role, received an Honorable Mention Award for the Customer Engagement pitch competition at GSKO '22 (typically awarded to RMs and AEs)

  • Various locations
    • Chicago, Illinois, United States
    • Actor
      • Feb 2014 - Present

      *Represented by Stewart Talent Chicago Sideshow Theatre • A Heap See (2021) Directed by Arti Ishak Portrayed Koua - Lead role Raven Theatre • A Doll's House (2020) Directed by Lauren Shouse. Portrayed Helene and Nora's three children in the classic A Doll’s House by Henrik Ibsen • Live voices of Helene's children offstage • Movement and prop handling • Script analysis and historical research, specifically on late 1800s Norway Raven Theatre • Sundown, Yellow Moon (2019) Directed by Cody Estle Understudy for Lead Big Nose Theatre/Steppenwolf Theatre • Rehearsal (2019) Ensemble Cast Columbia College Chicago • Orlando (2018) Directed by Hannah Siegler Portrayed Orlando - Lead/Titular role Mozawa/MANA Contemporary Chicago • That Perilous Stuff (2017) Directed by Cassie Brehmer Portrayed Ophelia • Movement-abstract piece Columbia College Chicago • As You Like It (2017) Directed by Wendi Weber Portrayed Amiens • Performed original music & covers from the 70s Silent Theatre • Lulu (2016) Directed by Tonika Todorova • Silent black and white film • Portrayed Lulu at live promos Columbia College Chicago • Love and Information (2016) Directed by John Green Ensemble Cast theatrethreesixty • Love and Information (2015) Directed by Chris Ling Ensemble Cast • Site-specific, Immersive • Featured in The Star, Malaysia's national newspaper Sampan Productions • Out of Sight (2014) Directed by Fahad Iman Portrayed Farah - Lead role Show less

    • Software Development
    • 700 & Above Employee
    • Inside Sales Representative
      • Jun 2021 - Oct 2021

      • Made cold calls to home services contractors to learn about their businesses, pain points, and pitch Angi memberships • Made cold calls to home services contractors to learn about their businesses, pain points, and pitch Angi memberships

  • National Osteopathic Medical Examiners
    • Chicago, Illinois, United States
    • Standardized Patient
      • Mar 2020 - Oct 2020

      • Portrayed a real life patient as specific and realistic as possible for COMLEX, an essential exam for medical students • Employed listening and memorization tools • Analyzed and graded interactions had with medical student doctors • Portrayed a real life patient as specific and realistic as possible for COMLEX, an essential exam for medical students • Employed listening and memorization tools • Analyzed and graded interactions had with medical student doctors

    • Events Services
    • 1 - 100 Employee
    • Game Host/Axe Throwing Instructor
      • Feb 2020 - Aug 2020

      • Taught guests how to throw and handle axes safely while ensuring they are entertained and having a good time • Promoted other events and rooms at the company • Housekeeping for the axe throwing ranges • Taught guests how to throw and handle axes safely while ensuring they are entertained and having a good time • Promoted other events and rooms at the company • Housekeeping for the axe throwing ranges

    • United States
    • Civic and Social Organizations
    • 100 - 200 Employee
    • Actor/Entertainer
      • Nov 2019 - Jan 2020

      Actor and Entertainer at the annual Fifth Third Bank’s Winter Wonderfest at Navy Pier. • Created and portrayed Carly Greenglow, a resident of the Winter Wondertown, a punk distant-elf working at the music shop. • Interacted with guests of different ages in character, quick thinking, improvisation. • Appeared on several news stations to promote Winter Wonderfest in character. • Long physical hours up to 6 days a week • Helped a few lost children find their way back to their parents Show less

    • Salesperson, Promoter
      • Jan 2013 - Feb 2013

      Sales Promoter for a pop-up and main store of Lacoste during a promotional event. • Utilized product knowledge and interaction with customers to inform customer decisions • Identified and secured upselling opportunities • Promoted products via cold approach • Worked in a fast paced and crowded environment Sales Promoter for a pop-up and main store of Lacoste during a promotional event. • Utilized product knowledge and interaction with customers to inform customer decisions • Identified and secured upselling opportunities • Promoted products via cold approach • Worked in a fast paced and crowded environment

    • Non-profit Organization Management
    • 100 - 200 Employee
    • Performance Coordinator
      • 2012 - 2012

      Performance Coordinator for annual fundraiser event for LEO/LIONS Club. • Organized, promoted and led auditions for performers • Recruited, trained and managed stagehands • Ran a 3-4 hour long show • Brought in a bartender associate to sling mocktails, successfully raised donations beyond fundraiser goal with that initiative Performance Coordinator for annual fundraiser event for LEO/LIONS Club. • Organized, promoted and led auditions for performers • Recruited, trained and managed stagehands • Ran a 3-4 hour long show • Brought in a bartender associate to sling mocktails, successfully raised donations beyond fundraiser goal with that initiative

    • Non-profit Organization Management
    • 100 - 200 Employee
    • Fundraiser, Development
      • 2011 - 2011

      • Researched and developed relationships with potential sponsors • Organized and led a smooth process for sponsors to attend and provide for fundraising event • Succeeded in seeking out more sponsors, funds and refreshments than what was needed for the event • Researched and developed relationships with potential sponsors • Organized and led a smooth process for sponsors to attend and provide for fundraising event • Succeeded in seeking out more sponsors, funds and refreshments than what was needed for the event

Education

  • Columbia College Chicago
    Bachelor of Fine Arts (BFA), Acting With International Performance Study
    2015 - 2019
  • University of Pittsburgh
    Calculus I, A
    2020 - 2020
  • Bred In The Bone Theatre Company
    Musicality
    2018 - 2018
  • Rose Bruford College
    Acting; European/British Theatre
    2018 - 2018
  • The Stella Adler Studio of Acting
    Summer Conservatory, Acting
    2017 - 2017
  • theatrethreesixty
    Actor's Gym, Acting
    2015 - 2015
  • Monday Show Entertainment
    Musical Theatre, Musical Theatre
    2014 - 2015
  • Kolej Universiti Sunway
    Ontario High School Diploma
    2013 - 2014
  • Sekolah Menengah Kebangsaan Damansara Jaya
    Sijil Pelajaran Malaysia
    2009 - 2012

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