Carmen Liao
Business Development Representative at Intercom- Claim this Profile
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English Native or bilingual proficiency
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Malay Native or bilingual proficiency
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Mandarin Limited working proficiency
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Cantonese Elementary proficiency
Topline Score
Bio
Experience
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Intercom
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United States
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Software Development
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700 & Above Employee
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Business Development Representative
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Nov 2021 - Present
• Consistently top-performing rep in the North America MM1 territory. • Q2 '23 : 121% Q1 '23 : 125% Q3 '22 : 100% (with August '22 : 130%) Q4 ‘21 : 100% • Sourced highest ARR amount for closed won new business in Q1 '23 ($206,700) and second highest in Q2 '23 ($100,777) • Five months into the role, received an Honorable Mention Award for the Customer Engagement pitch competition at GSKO '22 (typically awarded to RMs and AEs) • Consistently top-performing rep in the North America MM1 territory. • Q2 '23 : 121% Q1 '23 : 125% Q3 '22 : 100% (with August '22 : 130%) Q4 ‘21 : 100% • Sourced highest ARR amount for closed won new business in Q1 '23 ($206,700) and second highest in Q2 '23 ($100,777) • Five months into the role, received an Honorable Mention Award for the Customer Engagement pitch competition at GSKO '22 (typically awarded to RMs and AEs)
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Various locations
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Chicago, Illinois, United States
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Actor
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Feb 2014 - Present
*Represented by Stewart Talent Chicago Sideshow Theatre • A Heap See (2021) Directed by Arti Ishak Portrayed Koua - Lead role Raven Theatre • A Doll's House (2020) Directed by Lauren Shouse. Portrayed Helene and Nora's three children in the classic A Doll’s House by Henrik Ibsen • Live voices of Helene's children offstage • Movement and prop handling • Script analysis and historical research, specifically on late 1800s Norway Raven Theatre • Sundown, Yellow Moon (2019) Directed by Cody Estle Understudy for Lead Big Nose Theatre/Steppenwolf Theatre • Rehearsal (2019) Ensemble Cast Columbia College Chicago • Orlando (2018) Directed by Hannah Siegler Portrayed Orlando - Lead/Titular role Mozawa/MANA Contemporary Chicago • That Perilous Stuff (2017) Directed by Cassie Brehmer Portrayed Ophelia • Movement-abstract piece Columbia College Chicago • As You Like It (2017) Directed by Wendi Weber Portrayed Amiens • Performed original music & covers from the 70s Silent Theatre • Lulu (2016) Directed by Tonika Todorova • Silent black and white film • Portrayed Lulu at live promos Columbia College Chicago • Love and Information (2016) Directed by John Green Ensemble Cast theatrethreesixty • Love and Information (2015) Directed by Chris Ling Ensemble Cast • Site-specific, Immersive • Featured in The Star, Malaysia's national newspaper Sampan Productions • Out of Sight (2014) Directed by Fahad Iman Portrayed Farah - Lead role Show less
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Angi
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Software Development
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700 & Above Employee
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Inside Sales Representative
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Jun 2021 - Oct 2021
• Made cold calls to home services contractors to learn about their businesses, pain points, and pitch Angi memberships • Made cold calls to home services contractors to learn about their businesses, pain points, and pitch Angi memberships
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National Osteopathic Medical Examiners
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Chicago, Illinois, United States
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Standardized Patient
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Mar 2020 - Oct 2020
• Portrayed a real life patient as specific and realistic as possible for COMLEX, an essential exam for medical students • Employed listening and memorization tools • Analyzed and graded interactions had with medical student doctors • Portrayed a real life patient as specific and realistic as possible for COMLEX, an essential exam for medical students • Employed listening and memorization tools • Analyzed and graded interactions had with medical student doctors
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Room Escape Adventures
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Events Services
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1 - 100 Employee
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Game Host/Axe Throwing Instructor
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Feb 2020 - Aug 2020
• Taught guests how to throw and handle axes safely while ensuring they are entertained and having a good time • Promoted other events and rooms at the company • Housekeeping for the axe throwing ranges • Taught guests how to throw and handle axes safely while ensuring they are entertained and having a good time • Promoted other events and rooms at the company • Housekeeping for the axe throwing ranges
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Navy Pier
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United States
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Civic and Social Organizations
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100 - 200 Employee
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Actor/Entertainer
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Nov 2019 - Jan 2020
Actor and Entertainer at the annual Fifth Third Bank’s Winter Wonderfest at Navy Pier. • Created and portrayed Carly Greenglow, a resident of the Winter Wondertown, a punk distant-elf working at the music shop. • Interacted with guests of different ages in character, quick thinking, improvisation. • Appeared on several news stations to promote Winter Wonderfest in character. • Long physical hours up to 6 days a week • Helped a few lost children find their way back to their parents Show less
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Salesperson, Promoter
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Jan 2013 - Feb 2013
Sales Promoter for a pop-up and main store of Lacoste during a promotional event. • Utilized product knowledge and interaction with customers to inform customer decisions • Identified and secured upselling opportunities • Promoted products via cold approach • Worked in a fast paced and crowded environment Sales Promoter for a pop-up and main store of Lacoste during a promotional event. • Utilized product knowledge and interaction with customers to inform customer decisions • Identified and secured upselling opportunities • Promoted products via cold approach • Worked in a fast paced and crowded environment
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LEO Club International
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Non-profit Organization Management
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100 - 200 Employee
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Performance Coordinator
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2012 - 2012
Performance Coordinator for annual fundraiser event for LEO/LIONS Club. • Organized, promoted and led auditions for performers • Recruited, trained and managed stagehands • Ran a 3-4 hour long show • Brought in a bartender associate to sling mocktails, successfully raised donations beyond fundraiser goal with that initiative Performance Coordinator for annual fundraiser event for LEO/LIONS Club. • Organized, promoted and led auditions for performers • Recruited, trained and managed stagehands • Ran a 3-4 hour long show • Brought in a bartender associate to sling mocktails, successfully raised donations beyond fundraiser goal with that initiative
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LEO Club International
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Non-profit Organization Management
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100 - 200 Employee
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Fundraiser, Development
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2011 - 2011
• Researched and developed relationships with potential sponsors • Organized and led a smooth process for sponsors to attend and provide for fundraising event • Succeeded in seeking out more sponsors, funds and refreshments than what was needed for the event • Researched and developed relationships with potential sponsors • Organized and led a smooth process for sponsors to attend and provide for fundraising event • Succeeded in seeking out more sponsors, funds and refreshments than what was needed for the event
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Education
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Columbia College Chicago
Bachelor of Fine Arts (BFA), Acting With International Performance Study -
University of Pittsburgh
Calculus I, A -
Bred In The Bone Theatre Company
Musicality -
Rose Bruford College
Acting; European/British Theatre -
The Stella Adler Studio of Acting
Summer Conservatory, Acting -
theatrethreesixty
Actor's Gym, Acting -
Monday Show Entertainment
Musical Theatre, Musical Theatre -
Kolej Universiti Sunway
Ontario High School Diploma -
Sekolah Menengah Kebangsaan Damansara Jaya
Sijil Pelajaran Malaysia