Experience

D&S Executive Career Management

• United States
• Professional Services
• 1 - 100 Employee

• Director of Client Success

  • 2023 - Present



Outdoorsy

• United States
• Travel Arrangements
• 100 - 200 Employee

• Customer Success Manager

  • 2021 - 2023

  Initially joined a newly-launched Customer Success function to reduce churn by coaching RV rental sellers on the platform to improve revenue generation. Retained and promoted to Customer Success Manager working with both Outdoorsy and Wheelbase Hosts in early 2022. Worked with 250 of the top 20% of accounts. ● Recognized as top-ranked Listing Coach out of 7 by reducing churn rate by 35%, increasing seller net revenue by 84%, and decreasing cancellation rates by 22%. ● Ranked as top-performing Customer Success Manager out of 12 after growing account portfolio of 250 already top-revenue producing accounts companywide by an additional 10% monthly. ● Launched and lead new webinar series to drive optimization for all sellers platform-wide at scale. ● Lead full lifecycle for accounts including onboarding, user training, product adoption, and retention. ● Drove revenue growth by creating cross-sell and up-sell opportunities for premium services. ● Served as a customer advocate by managing technical support resolution and issue escalation situations. ● Established relationships with accounts to identify issues causing churn risk and develop mitigation plans. Show less



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Business Systems Consultant 5 / Consultant

  • 2019 - 2020

  Joined to directly support the Enterprise Program Manager who was leading the effort to bring Wells Fargo Federal compliance regarding the cybersecurity of their online computer systems worldwide. Earned a contract renewal and was offered a full-time position at the successful conclusion of the program, but it required an on-site relocation to NC. ● Collected and assembled weekly status reports program-wide and wrote the full progress reports delivered to the C-level executive team and Federal regulators. ● Managed portions of the EPMT project management system to track and prioritize implementation efforts. ● Facilitated program-wide meetings to address risks, issues, and priorities for Patch ID & Validation efforts. ● Assisted in facilitating remediation of vulnerabilities (SharePoint, Middleware, and Java Patching). Show less



Chicken Ranch Rancheria Tribal

• United States
• Government Administration
• 1 - 100 Employee

• Executive Assistant & Programs Administrator

  • Oct 2017 - Oct 2018

  Brought on to support Tribal Chairman, Tribal Council members, and others for this Native American Reservation and organization that also owns a nine-figure revenue casino business. Drove community relations and corporate charitable giving. Left in 2018 to move from CA to Texas. ● Owned distribution of $1M in annual charitable giving; identified organizations and partnered with non-profits to develop and launch new programs like school lunch funding and other community-based efforts. ● Attended monthly meetings with the Governor’s Office of the State of California as an appointed representative of the Tribal Government during high-level negotiations. ● Led sourcing and selection of a consulting firm for government affairs strategy and economic development. ● Worked to identify unique and appropriate ways to elevate the tribe’s legacy; secured an opportunity to partner with an Angelia Jolie-led documentary that resulted in the Tribe becoming Executive Producer of the film. Show less



UV Skinz, Inc.

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Wholesale & Brand Outreach Coordinator

  • Jun 2016 - Oct 2017

  Recruited by Head of Marketing to grow brand reach beyond the well-established eCommerce channel. Led wholesale channel expansion, managed CSR efforts, and owned website and content/blog marketing. ● Expanded brand awareness through tradeshow strategy, leading company blog, social media, and website content writing, as well as managing preparation for appearances on national media like Good Morning America. ● Catapulted wholesale channel by 108% in Y1 by securing and expanding national and international accounts with major retailers such as Aldi and Costco, as well as specialty retailers like surf shops and golf pro shops. ● Exponentially grew custom logoed channel by securing accounts with schools and camp programs nationally. ● Managed the Medical Partner Program, establishing working relationships with doctors nationwide. ● Drove corporate social responsibility (CSR) efforts by overseeing donations to nonprofit organizations. Show less



Clarke Broadcasting

• United States
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Marketing Consultant

  • 2008 - 2016

  Joined radio broadcasting company to grow client portfolio of advertisers and earned promotion after just 3 months due to over-delivery on revenue generation goals. Managed portfolio of 100+ accounts. ● Increased portfolio revenue by 45% (from $275K to $400K) by conducting business development efforts to secure new accounts and by growing existing accounts through relationship and trust-building. ● Exceeded 15% annual growth goals every year of tenure. ● Developed marketing campaigns for clients leveraging radio advertising and digital marketing solutions. ● Prepared, negotiated, and managed annual contracts between clients and the station. ● Earned reputation for delivering exceptional account service to bolster client loyalty. Show less



Sonora Children's Theatre

• Sonora, California

• Co Founder

  • Sep 2006 - Aug 2008

  A youth theatre group designed to promote confidence and teach skills to Tuolumne County school children grades K - 12. A youth theatre group designed to promote confidence and teach skills to Tuolumne County school children grades K - 12.