Carmem Zachi
IT infrastructure & Client Support Administrator at Jack Link's EMEA- Claim this Profile
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Português Native or bilingual proficiency
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English Native or bilingual proficiency
Topline Score
Bio
Luciana de Sousa Mendonça ☁
Carmem is a great person to work with. She's organized, proactive and delivers all demands given to her with excellence. We've worked together in a technological project using Salesforce (Sales Cloud), Confluence, JIRA and other tools to develop an app for European salesmen from a huge product industry. It's a big challenge, but it gets easier when your coworkers have an extraordinary team spirit, like Carmem has. She's leaving us and will be missed. On the other hand, I am pretty sure the company that hire her will be doing a fantastic deal. It was and honor to have worked with you and I wish you all the best to your career.
Luciana de Sousa Mendonça ☁
Carmem is a great person to work with. She's organized, proactive and delivers all demands given to her with excellence. We've worked together in a technological project using Salesforce (Sales Cloud), Confluence, JIRA and other tools to develop an app for European salesmen from a huge product industry. It's a big challenge, but it gets easier when your coworkers have an extraordinary team spirit, like Carmem has. She's leaving us and will be missed. On the other hand, I am pretty sure the company that hire her will be doing a fantastic deal. It was and honor to have worked with you and I wish you all the best to your career.
Luciana de Sousa Mendonça ☁
Carmem is a great person to work with. She's organized, proactive and delivers all demands given to her with excellence. We've worked together in a technological project using Salesforce (Sales Cloud), Confluence, JIRA and other tools to develop an app for European salesmen from a huge product industry. It's a big challenge, but it gets easier when your coworkers have an extraordinary team spirit, like Carmem has. She's leaving us and will be missed. On the other hand, I am pretty sure the company that hire her will be doing a fantastic deal. It was and honor to have worked with you and I wish you all the best to your career.
Luciana de Sousa Mendonça ☁
Carmem is a great person to work with. She's organized, proactive and delivers all demands given to her with excellence. We've worked together in a technological project using Salesforce (Sales Cloud), Confluence, JIRA and other tools to develop an app for European salesmen from a huge product industry. It's a big challenge, but it gets easier when your coworkers have an extraordinary team spirit, like Carmem has. She's leaving us and will be missed. On the other hand, I am pretty sure the company that hire her will be doing a fantastic deal. It was and honor to have worked with you and I wish you all the best to your career.
Credentials
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Six Sigma - Yelow Belt
Deloitte BrasilSep, 2017- Nov, 2024 -
IT Essentials
CiscoDec, 2015- Nov, 2024
Experience
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Jack Link's EMEA
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Netherlands
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Food and Beverage Services
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1 - 100 Employee
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IT infrastructure & Client Support Administrator
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Dec 2022 - Present
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Solid FX
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Netherlands
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Capital Markets
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1 - 100 Employee
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Operations Engineer
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Jun 2022 - Nov 2022
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Jack Link's EMEA
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Netherlands
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Food and Beverage Services
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1 - 100 Employee
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IT Support Technician
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Sep 2020 - Jun 2022
- Maintaining and improving the newly implemented Salesforce environment; - Handling Permissions for SharePoint, AD, SAP, and other systems; - Providing technical assistance and support. - Maintaining and improving the newly implemented Salesforce environment; - Handling Permissions for SharePoint, AD, SAP, and other systems; - Providing technical assistance and support.
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Accenture Brasil
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Brazil
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IT Services and IT Consulting
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700 & Above Employee
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Salesforce Junior Analyst
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May 2018 - May 2019
- Working with Salesforce Sales Cloud in a Global project for a Consumer Goods Company; - Working with user management, Territory management, Data management, Dashboards...; - Providing help and support for the Key Users of Salesforce; - Using Agile Methodology to implement the project; - Keeping the project planning and administration with Jira and Confluence. - Working with Salesforce Sales Cloud in a Global project for a Consumer Goods Company; - Working with user management, Territory management, Data management, Dashboards...; - Providing help and support for the Key Users of Salesforce; - Using Agile Methodology to implement the project; - Keeping the project planning and administration with Jira and Confluence.
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Deloitte
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Business Consulting and Services
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700 & Above Employee
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Business Analyst
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Sep 2017 - May 2018
- Assisting on ERP systems implementation projects; - Developing training materials for users to adapt to Oracle ERP/ HCM system; - Maintaining direct contact with the client’s key users. - Assisting on ERP systems implementation projects; - Developing training materials for users to adapt to Oracle ERP/ HCM system; - Maintaining direct contact with the client’s key users.
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Reimberg Digital
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Brazil
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IT Services and IT Consulting
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1 - 100 Employee
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IT Infrastructure Intern
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Feb 2016 - Aug 2017
- Providing technical assistance and support for incoming tickets and issues related to computer systems, software, hardware, network, Printers, IP Phones, Cellphones etc; - Preparing equipment and logins for new onboarding users; - Maintaining contact with external Helpdesk, suppliers and third parties to solve problems; - Providing assistance in monitoring and installing servers. - Providing technical assistance and support for incoming tickets and issues related to computer systems, software, hardware, network, Printers, IP Phones, Cellphones etc; - Preparing equipment and logins for new onboarding users; - Maintaining contact with external Helpdesk, suppliers and third parties to solve problems; - Providing assistance in monitoring and installing servers.
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Education
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2015 - 2018
Fatec Osasco - Technology College
Bachelor's degree, Computer Networking
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