Experience

UiPath

• United States
• Software Development
• 700 & Above Employee

• Sales & Channel Territory Manager Brazil/LATAM

  • Apr 2019 - Present

  building strategies within a multi-cultural markets and businesses. building strategies within a multi-cultural markets and businesses.



SolarWinds

• United States
• Software Development
• 700 & Above Employee

• Sales Territory Manager - Brazil - SOLA

  • Jul 2018 - Mar 2019



VMware

• United States
• Software Development
• 700 & Above Employee

• Education Inside Account Manager

  • Jan 2017 - Jun 2018

• Business Development Representative

  • Mar 2016 - Dec 2017

  Responsible for selling VMware's products and services via telephone, primarily by responding to high volume inbound leads and driving pipeline growth in LATAM and North America. Accountable for prospecting opportunities, closing sales, and placing orders. Partnered closely with the VMW inside sales team to drive the VMware sales strategy. Serve as an internal sales support and field questions from prospective customers.Achievements include:• 150%+ QoQ quota attainment• Consistently ranked top 5 rep for attainment.• Recognized for 40% Year over Year growth for my patch



Tableau

• United States
• Software Development
• 700 & Above Employee

• EB Sales Area Manager - Brazil

  • Jan 2015 - Jan 2016

  • Represent Tableau and its product suite in customer accounts of all sizes and industries • Meet and exceed direct sales goals within assigned geographic territory • Manage all aspects of the sales process including lead generation, qualification, evaluation, close and account management • Develop and manage sales pipeline, prospect and assess sales potential with the ability to move a large number of transactions simultaneously through the sales pipeline • Manage and track customer and transactional information into our CRM Salesforce.com; logging all sales activity; keeping customer account current and accurate • Coordinate resources throughout the sales cycle, including sales engineering and product support • Conduct web-based product demonstration, leveraging solid product expertise and technical knowledge • Work effectively within a team environment to maximize revenue potential and ensure customer success • Work closely with Accounts Receivable and customers on pass due accounts to get them accurate



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• ALAC AOS Order Admin Support

  • Apr 2013 - Jan 2015

  • Assist Mexico and Brazil Order Support with issues pertinent to pre-ship and post-ship.• Support frontline agents, senior support and executive escalations to resolve issues regarding orders from AOS Consumer.• Work on current and aged surprise returns in Surprise Database. • Help the Finance Team to resolve issues regarding e-invoices request, payments and credits.• Assist the Delivery Management Team on distressed shipments.• Work closely with Apple's Third-Party couriers on lost or late shipments.• Send and receive emails from customers about their orders, i.e. tracking shipments, lost shipments, order status, returns, general order inquiries.

• Fraud Specialist English and Portuguese

  • Jun 2009 - Apr 2013

  • Helped launched The Fraud Team for Brazil by ensuring the correct sites were used and setting up procedures to best fit the Brazilian market• Review and analyze blocked Card Not Present orders to detect fraudulent activity.• Cancel fraudulent orders and serve as a point of contact between customers, credit card banks, and shipping carriers • Research and resolve Card Not Present chargeback disputes• Help with translations and/or corrections for the Apple Brazil website• Train new employees in the tools and processes used by the team

• Latin America Service Provider Support Tier 2 Advisor

  • Nov 2007 - Jun 2009

  • Configure and manage our WW chat solution with the service providers• Assist Authorized Service Provider (ASP’s) with issues or transactions that are escalated to the Latin America team• Identify potential problems by monitoring tasks or escalations, or through analysis of reporting.• Serve as the primary escalation point for Tier 1 advisors



Harte Hanks

• United States
• Advertising Services
• 700 & Above Employee

• Repair and Replacement Specialist Team

  • Oct 2006 - Sep 2007

  • Provide full end-to-end ownership and customer support for escalated and/or multiple electronic repair cases• Use logical and non-linear troubleshooting techniques to resolve the root cause of a problem• Customer communication in English, Spanish, and Portuguese• Perform all administrative tasks associated with the XBOX accounts including reporting, database input and updates

• Software Solutions Consultant (SSC)

  • Sep 2005 - Oct 2006

  Schedule appointments and conduct training sessions on software and internet applications.• Schedule appointments and conduct training sessions on software and internet applications.• Outbound lead generations for various accounts supporting software solutions and security.• Navigate online interfaces.• Manage appointment workload effectively.• Generate outbound leads to implement network solutions for small to medium businesses.

• Program Administrator

  • Dec 2004 - Sep 2005

  • Responsible for all seminar registration and inbound/outbound phone support for HP Latin America • Perform all administrative tasks associated with HP accounts including reporting, database input and updates• Customer communication in English, Spanish, and Portuguese