Experience

Custom Tattoo Design

• Canada
• Consumer Services
• 1 - 100 Employee

• Client Success Manager

  • Jul 2019 - Present

  Established and maintained strong reputation as a lead mentor and key problem solver with a community of 200+ artists across international time zonesEnsure the progression and completion of custom tattoo artwork resulting in gross revenues of $1M annuallyIncreased back end revenue by 20% in first year of employment through engagement, re-engagement and follow up initiatives and a natural ability to form genuine connectionsProvide support to customers around the globe via email, telephone and CTD’s dedicated artist portal



Army of Sass

• Licensee, Producer and Choreographer

  • Jul 2016 - Nov 2020

  Purchased the licensing rights for AOS in the Burlington and Hamilton territories; successfully established operations growing the program from 7 students to 80 performers at the height of the business. Shut down due to Covid-19Created choreography plans and instructed weekly classes; recruited and deployed a team of teachers and assistants to facilitate expansion from 1 to 6 locations within the licensed regionProduced 3 themed performances annually, consistently selling out large theatre shows with 300+ attendeesOversaw all aspects of operations including booking studio spaces and venues, scheduling classes and rehearsals, recruiting new clients and managing social media accounts



Bombshell Boutique Fitness Studios

• Founder, CEO, Creative Director

  • Dec 2005 - Dec 2018

  Introduced Pole and Aerial fitness programs to the Canadian marketplace. Expanded a studio business from 1 to 3 locations in four years with revenues in excess of 300k annuallyHired and trained instructional and administrative staff, coordinated schedules and hosted a variety of community events across multiple locationsNegotiated leases and facilitated all renovation requirements for new studio construction. Sold each individual location to successors within the membership and teaching communityDesigned a progressive curriculum along with modules for drop in classes and workshops, including student safety plans



Boston Pizza International Inc

• Canada
• Restaurants
• 700 & Above Employee

• Franchise Development and Real Estate Assistant

  • Jun 2001 - Jun 2005

  Assisted the VP of Business Development and Director of Franchising with research in key economic centers to help assess new store opportunities; presented proposals to Executive Leadership team for new location approvalsAssisted with lease offers and franchisee prospecting for multiple area development agreements in the Pacific Northwest US under the brand "Boston's the Gourmet Pizza"Facilitated the new franchisee approval process and prepared all necessary documentation for new locations, renewals and changes in ownership with an inventory of 215 restaurants across N. AmericaTrained counterparts as my role expanded to Toronto and Dallas offices