Experience

Hillsboro Aviation

• United States
• Airlines and Aviation
• 1 - 100 Employee

• Aircraft Parts Sales Specialist

  • Nov 2020 - Present



Boeing Distribution Services Inc.

• United States
• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee

• Customer Service Specialist

  • Aug 2015 - Aug 2020

  Boeing Distribution Services, Portland, OR, and Parsippany, NJ Aug. 2015 – Present I maintain direct contact with customers before and/or after the sale. I support my sales team by developing and maintaining positive customer relations with clients/customers, which does substantially affect service and product revenue. I respond to customer inquiries and determine appropriate product literature and pricing schedules; influences production and shipping schedules. I also take initiative in recommending price changes based on company/customer relationship. I am able to recognize new business opportunities whenever possible. I respond to customer inquiries promptly with excellent customer service. I also work with various departments to meet maintenance services sales goals. I work with customers and distributors to receive accurate account of equipment failures and provides reports to management. Also I am involved in resolving production scheduling and shipping or invoicing problems, I determine validity of warranty claims and schedule repair resources; change production and shipping schedules; and I am able to recognize add-on business opportunities. I also complete special projects and other duties when I am assigned. Show less