Experience

Saperstein Agency

• United States
• Insurance
• 1 - 100 Employee

• Receptionist/Clerical Support

  • Oct 2017 - Present

  Massapequa, NY Meet and greet walk in, Answering phone, obtaining information for auto & home quotes, phone Calls to Insurance companies to follow up, claims, Issue certificates of insurance, over the phone and walk in payments of premiums and clerical duties, scanning, answering insured's questions.



Altice USA

• Team Leader in customer service

  • Oct 1990 - Apr 2017

  Melville, New York Primary responsibilities: ● Provide guidance and active real-time support to call center employees including handling issues that involve technical questions, irate callers and escalations ● Conduct investigations/research of customer’s accounts, problem resolutions, customer communications, follow-up actions and appropriate reporting requirements ● Act as a conduit for continuous improvement by raising issues that are consistently observed with regards to technology or processes… Show more Primary responsibilities: ● Provide guidance and active real-time support to call center employees including handling issues that involve technical questions, irate callers and escalations ● Conduct investigations/research of customer’s accounts, problem resolutions, customer communications, follow-up actions and appropriate reporting requirements ● Act as a conduit for continuous improvement by raising issues that are consistently observed with regards to technology or processes and/or employees who may need additional coaching/training assistance ● Effectively coordinate communications and transactions with other department and appropriately determine when an escalation is needed to ensure customer issues are resolved efficiently and in a timely manner. This includes working with dispatch, billing/collection department, field service, and management team. ● Lead by example, demonstrating effective implementation of core values ● Apply subject matter expertise in development and delivery of training material Show less