Experience

CAE

• Canada
• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee

• Logistics Support Planner

  • May 2023 - Present

• Project Analyst

  • May 2022 - May 2023

  Help, orient, and support the team on different projects. Key stakeholder to ensure accreditation of CMMI and compliance to practice areas. Organizational Training Coordinator for Product Sustainment group. Contribute to Continuous Improvement of internal business practices and update process flowcharts in Visio. Update and report monthly KPIs for Product Sustainment group.



Nintendo of Canada

• Brand Ambassador

  • Oct 2019 - Present

  Represent the company as a brand, and provide customers with suggestions and information about new and upcoming releases Represent the company as a brand, and provide customers with suggestions and information about new and upcoming releases



McGill University

• Canada
• Higher Education
• 700 & Above Employee

• Service Desk Consultant

  • May 2021 - May 2022

  Provide technical support to all users under the McGill community via phone, chat and email tickets in a professional manner Provide technical support to all users under the McGill community via phone, chat and email tickets in a professional manner



TELUS

• Canada
• Telecommunications
• 700 & Above Employee

• Help Desk Specialist

  • Oct 2020 - May 2021

  Provide exceptional customer service, and offer solutions based off of customer’s needs related to LivingWell Companion services for new and existing accounts Provide exceptional customer service, and offer solutions based off of customer’s needs related to LivingWell Companion services for new and existing accounts



Luxury Retreats

• Canada
• Travel Arrangements
• 1 - 100 Employee

• Guest Experience Specialist

  • Jan 2020 - May 2020

  Suggest and plan activities and services offered by vetted partners during guests' stay at one of Luxury Retreats' exceptional villas Suggest and plan activities and services offered by vetted partners during guests' stay at one of Luxury Retreats' exceptional villas



Air Canada

• Montreal, Quebec, Canada

• National Resource Desk

  • Jan 2018 - Dec 2019



West Island Cats

• Montreal, Quebec, Canada

• Team Coordinator

  • May 2016 - Jun 2019



WestGroupe

• Canada
• Wholesale
• 100 - 200 Employee

• CSR/Credits

  • Jul 2014 - Jan 2018



Phocus Contact Solutions

• Team Leader

  • Aug 2009 - Jun 2011