Experience

Bell & Clements

• United Kingdom
• Insurance
• 100 - 200 Employee

• Senior Vice President Operations

  • Apr 2021 - Present

  Richmond, Virginia, United States



Allianz Global Corporate & Specialty (AGCS)

• Germany
• Insurance
• 700 & Above Employee

• CUO Inland Marine

  • Aug 2017 - Apr 2021

  New York, NY

• CUO INland Marine

  • Aug 2017 - Aug 2017

  New York, NY

• Inland Marine Practice Leader

  • Jul 2012 - Aug 2017

  New York, NY • Profit and Growth responsibility for a $474M book of Inland Marine & Related Property book business in North America. Core Segments include Communications, Construction, Transportation, Energy, Property, and All Other Inland Marine ( 150 Classes of Business) • Improved Profitability from Gross Ultimate Loss Ratio of 84% in 2012 to 47% in2014. Premium growth increased from $412.8M in 2012 to $474M in 2014. • Personal responsibility for 54 Inland Marine & Related Property Programs… Show more • Profit and Growth responsibility for a $474M book of Inland Marine & Related Property book business in North America. Core Segments include Communications, Construction, Transportation, Energy, Property, and All Other Inland Marine ( 150 Classes of Business) • Improved Profitability from Gross Ultimate Loss Ratio of 84% in 2012 to 47% in2014. Premium growth increased from $412.8M in 2012 to $474M in 2014. • Personal responsibility for 54 Inland Marine & Related Property Programs. Improved Profitability from 64% Gross Ultimate Loss Ratio 2012 to 52% in 2014. Terminated 8 consistently underperforming Programs. Increased Premium from $66.5M 2012 to $113.5M in 2014. • Revised Underwriting Guidelines in Core Segments of Construction, Transportation, and 25 Programs. • Selected to lead the first North American Volatility Study for an Allianz Global Corporate & Specialty Line of Business. Implemented findings to improve Loss Ratio and improve consistency of Underwriting Results. • Drove the creation and implementation of the Small Account Underwriting strategy across five Zones including the crafting of the Underwriting Guidelines and hiring of Small Account underwriters. • Selected to lead two Corporate Underwriting initiatives (first in AGC&S North America) -- Policy and Product Architecture and Commercial Underwriting Business Experience. Responsibilities include oversight of team to standardize policy and product architecture to build out an end to end, fully integrated underwriting workstation for the Inland Marine & Related Property, Property, and Entertainment Lines of Business.



Markel Corporation

• United States
• Investment Management

• Product Development Director

  • Feb 2010 - Jul 2012

  Glen Allen, VA • Selected as the first Product Development Director for Markel North America. • Developed and implemented a formal Product Development process. • Oversaw and managed the new Product Development process with senior and functional levels of the company. • Coordinated the underwriting, pricing guidelines, and strategies to launch developed products. • Consulted with compliance experts in regards to policy language, rules, and rates as well as regulatory issues. Determined their impact… Show more • Selected as the first Product Development Director for Markel North America. • Developed and implemented a formal Product Development process. • Oversaw and managed the new Product Development process with senior and functional levels of the company. • Coordinated the underwriting, pricing guidelines, and strategies to launch developed products. • Consulted with compliance experts in regards to policy language, rules, and rates as well as regulatory issues. Determined their impact on the potential new products and the commercial lines distribution. • Performed research analysis, and due diligence on 44 product development ideas. • Successfully launched 13 products across 11 Business Units with a 2011 premium run rate of $50,000,000+.

• Assistant Vice President – Operations, Markel Risk Solutions

  • Sep 2007 - Feb 2010

  Glen Allen, VA • Created and executed a Markel Risk Solutions (MRS) workflow between underwriting and operations staff to substantially increase efficiencies and quality of product. • Decreased turnaround time for transactional processing of new business from 7+ days to 48 hours, endorsement processing from30+ days to 2 business days. • Developed and implemented a fast track renewal process whereby renewal account preparation became standardized and completed 70 days in advance of the renewal effective… Show more • Created and executed a Markel Risk Solutions (MRS) workflow between underwriting and operations staff to substantially increase efficiencies and quality of product. • Decreased turnaround time for transactional processing of new business from 7+ days to 48 hours, endorsement processing from30+ days to 2 business days. • Developed and implemented a fast track renewal process whereby renewal account preparation became standardized and completed 70 days in advance of the renewal effective date so that underwriting could proactively manage accounts. • Developed and implemented a formal triage process for new business and renewals. • Improved quality and accuracy of processed transactions from less than 50% to 95%.



CNA Insurance

• United States
• Insurance
• 700 & Above Employee

• Underwriting Director, New England Branch Office

  • Aug 2004 - Sep 2007

  Quincy, MA Middle Market • Profit and growth responsibility for a $76,000,000 multi-line book of business comprised of Construction, Manufacturing, Service, Wholesale, and Technology accounts. • Increased written premium to $76,000,000 from $71,000,000 over two years while maintaining an overall Gross Ultimate Loss Ratio of <52% despite run off of $34,000,000 in premium. • Re-positioned underwriting and marketing efforts of 13 underwriters to profitably grow the middle market book of business… Show more Middle Market • Profit and growth responsibility for a $76,000,000 multi-line book of business comprised of Construction, Manufacturing, Service, Wholesale, and Technology accounts. • Increased written premium to $76,000,000 from $71,000,000 over two years while maintaining an overall Gross Ultimate Loss Ratio of <52% despite run off of $34,000,000 in premium. • Re-positioned underwriting and marketing efforts of 13 underwriters to profitably grow the middle market book of business while simultaneously re-energized the agency plant to focus production with CNA. • Implemented successful cross selling process resulting in $15,000,000 in written premium. • Pro-active involvement in producer and client relationships. Account coordinator for 42 accounts with premium size > $250,000 for a total premium of $18,000,000. Retained all accounts in 2006. • Created and implemented a renewal preparation process to increase productivity of underwriters and underwriting technicians. • Led Branch local Professional Agency Council for the Eastern Region (PACER) and High Performance Agency (HPA) meetings. Small Business • Profit and growth responsibility for the New England Branch Small Business Department. • Re-focused Field Sales Specialists to partner with core group of agencies to drive new business production. Written premium increased from $27,000,000 in 2006 from $22,000,000 in 2004 while maintaining a Gross Ultimate Loss Ratio < 60%. • Personally negotiated and executed a book rollover of $6,000,000 in 2005.

• Assistant Vice President, Distribution Northeast Region

  • Feb 2003 - Aug 2004

  Parsippany, NJ • Involved in all aspects of leading branch strategy business development for 11 branch offices within the Northeast Region. • Worked with Branch leadership to identify distribution partners that presented profitable growth opportunities across the CNA Enterprise. Written premium of $1.62B at year end 2004 and $1.2B at year end 2003. • Instituted a cross-marketing process to maximize opportunities across the CNA Enterprise - $430M in cross-sold premium in 2004. • Established a high… Show more • Involved in all aspects of leading branch strategy business development for 11 branch offices within the Northeast Region. • Worked with Branch leadership to identify distribution partners that presented profitable growth opportunities across the CNA Enterprise. Written premium of $1.62B at year end 2004 and $1.2B at year end 2003. • Instituted a cross-marketing process to maximize opportunities across the CNA Enterprise - $430M in cross-sold premium in 2004. • Established a high performance production and customer service culture with the Region through talent evaluation and development, cross-training, and sales programs. Increased hit ratio from 28% to 39% by year end 2004. • Built Plans with Key Agencies and HPA's that enabled branches to achieve revenue and profit goals. Assisted in the creation of the profit improvement plans with key agencies and HPA’s. HPA agents grew 3% over 2003. Ultimate Accident Year Loss Ratio was 54%. • Champion for all Distribution initiatives including Best Practice Deliverables, HPA, PACER, agency appointments/terminations and individual incentive plans.

• Field Sales Specialist – Pittsburgh Branch

  • May 2002 - Feb 2003

  Pittsburgh, PA • Recruited to assist in returning profit and production to the Pittsburgh Branch Office. • Total Premium Plan for 2002 met despite being behind Plan through May. New Business Production exceeded Plan by 59% with a 2002 Gross Ultimate Loss Ratio of 52% - a 9 point improvement over 2001. • Personally responsible for cross-selling in excess of $500,000 in Global Specialty Lines premium from May through December.



Kemper

• United States
• Insurance
• 700 & Above Employee

• Small Business Group Marketing Manager – Pittsburgh Branch

  • Jun 1998 - May 2002

  Pittsburgh, PA • Recruited to establish a Small Business presence in Western and Central Pennsylvania for Kemper Insurance, growing a book of business from less than $500,000 at year-end 1997 to $5,000,000 in 2001. • Combined Ratio improved from 124% in 1998 to 110% in 2001. • Successfully cross-sold Kemper Professional (Law Firms and Architects & Engineers), Excess Casualty as well as the entire Kemper Platform in order to enhance Small Bus8iness and Branch production.



Hartford Insurance

• United States
• Insurance
• 1 - 100 Employee

• Marketing Specialist – Pittsburgh Branch

  • Mar 1997 - Jun 1998

  Pittsburgh, PA • Extensive involvement with Branch Leadership in establishing Production and Distribution strategies. • Pro-active involvement with Underwriting Teams in implementing and executing Profit Improvement Plans for individual agents. • Drove account management and cross-sell activities and established benchmarks and measurements to gauge success.



Crum & Forster Enterprise

• Package Underwriting Specialist – Pittsburgh Branch

  • Mar 1996 - Mar 1997

  Pittsburgh, PA • Accountable for profit and production of a $4,000,000 book comprised of Contractors, Manufacturing, Wholesale, and Service accounts as well as a $2,500,000 Inland Marine book of Contractors and Motor Truck Cargo.



Chubb Insurance

• Switzerland
• Insurance
• 1 - 100 Employee

• Commercial Lines Underwriting Specialist – Pittsburgh Branch

  • Nov 1988 - Mar 1996

  Pittsburgh, PA • Increased responsibilities from entry level Premium Accounting Specialist to Commercial Lines Underwriting Specialist.



United States District Court for the Western District of Pennsylvania

• Docket Clerk

  • May 1985 - Nov 1988

  Pittsburgh, PA • Entry clerical level position progressing to Criminal and Civil calendar administrator.