Experience

University of Maine System (UMS)

• United States
• Higher Education
• 100 - 200 Employee

• Payables Manager

  • Jan 2019 - Present

  Manages the daily operations of Accounts Payable (AP) staff. Overseeing workload, process developments and decisions, staff development and day to day personnel management of the AP processing staff that interact with all payables invoices for the Unuversity of Maine System.Serve as primary functional administrator for the Unuversity of Maine System AP systems.Serve as second level customer support for payables issues within Unuversity of Maine System.Collaborates with Procurement Services personnel to developing policies, procedures and training materials to improve Unuversity of Maine System payables process and efficiency. Show less

• Accounting Support Specialist CL3, A/P Work Flow Supervisor

  • Jun 2017 - Jan 2019



University of Maine

• United States
• Higher Education
• 700 & Above Employee

• Accounting Support Specialist CL3

  • Jul 2005 - Jun 2017

  Communicate with students, parents, departments within the University of Maine System, and external constituents to answer questions, disseminate or explain student account information, policies and procedures,Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes Manage employee and dependent tuition waiver programs and keep informed of provisions of labor-management agreements and their effects on departmental operationsImplement departmental policies, procedures, and service standards in conjunction with managementCoaching and mentoring employees in job duties or university policiesReview and suggest edits to the graduate and undergraduate catalogsMake recommendations to management concerning opportunities to improve, possible alternatives for a situation or procedural changes Administer and process payroll deductions for student tuition and fee payment Process information from third party collection agencies and provide student account information to external collection agenciesInitiate the reporting of delinquent student accounts to the credit bureau Implement staffing schedule for phone coverageAssist in and provide support for the student billing processWebsite development and managementConduct residency appeal documentation review and correspondence generationCoordinate university wide cash management training Process and verify daily student refunds and all credit card refundsReconciliation of general ledger accounts Show less

• Accounts Receivable Technician I

  • Dec 2003 - Jul 2005

  Maintained and updated filing, mailing, and database systems, either manually or using a computerAnswered telephones, direct calls, and took messages, communicated with students, parents, employees, and other individuals to answer questions, disseminate or explain information, and address complaintsMaintained record of and processed uncashed student refunds to be forwarded to the state as abandoned propertyGenerated correspondence to Cross Insurance to initiate or cancel student health coverage as directed by management Monitored special collection accounts and referred them for third party collections as needed Maintained a record of all manual refunds issued in QuickBooks Processed affidavits of loss and conducted research pertaining to the replacement of lost or stolen refund checks Show less

• Sales Clerk (Multiple Assignments)

  • Aug 2003 - Dec 2003

  Received payment by cash, check, credit cards, vouchers, or automatic debitsIssued receipts, refunds, credits, or change due to customersAssisted customers by providing information and resolving their complaintsCounted money in cash drawers at the beginning of shifts to ensure that amounts were Audited cash drawersAnswered customers' questions, and provided information on procedures or policiesAssisted with duties in other areas of the store, stocked shelves, marked prices on shelves and itemsSupervised student workers and provided on-the-job trainingReconcile daily summaries of transactions to balance booksGenerated schedule of collections for daily deposit Show less



Sam's Club

• Orange, CT

• Inside Sales / Customer Service

  • May 1995 - May 1998

  Developed prospects from current commercial customers, referral leads, or sales or trade meetings Coordinated and supervised special order road shows and in store special events Conferred with customers by telephone or in person and provided information about products or services, Resolved customers'​ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting accounts Solicited sales of new or additional services or products Answered customers' questions, and provided information on procedures or policies Supervised others and provided training as needed Show less



Michelle's Family Bakery

• West Haven, CT

• Account Receivables Clerk

  • Jan 1995 - Feb 1996

  Received and processed customer orders for timely delivery Maintained customer accounts and processed payment Reconciled daily credit card transactions Managed company petty cash funds Maintained all staff accident reports, workers compensation claims, and safety records Conducted monthly customer account reconciliations and billing Answered customers' questions about products, prices, and availability Received and processed customer orders for timely delivery Maintained customer accounts and processed payment Reconciled daily credit card transactions Managed company petty cash funds Maintained all staff accident reports, workers compensation claims, and safety records Conducted monthly customer account reconciliations and billing Answered customers' questions about products, prices, and availability



Sears Logistics Services, Inc.

• United States
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Customer Service Representative / Night Supervisor

  • May 1988 - Mar 1993

  Contacted customers to notify them of delivery problems, such as damaged merchandise or a shortage of the merchandise ordered, resolved customer complaints or answered customers' questions regarding policies and procedures Contacted carrier representatives to make shipping arrangements Provided delivery instructions to delivery drivers and informed them of potential issues or special situations Acted as dispatcher when carrier supervisor was out of the office or unavailable Processed batch data entry of changes and comments to customer sales orders Supervised and trained second shift call center customer service representatives and provided guidance in handling difficult or complex problems Opened and closed office operations including arming and disarming the alarm systems Show less