Carman Williams
Towing Manager at Western General Body Works Group [WGBW]- Claim this Profile
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Bio
Credentials
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Customer Service: Call Control Strategies
LinkedInApr, 2020- Oct, 2024 -
Communication within Teams
LinkedInMar, 2020- Oct, 2024 -
Customer Service: Handling Abusive Customers
LinkedInMar, 2020- Oct, 2024 -
Developing Self-Awareness
LinkedInMar, 2020- Oct, 2024 -
Enhancing Resilience
LinkedInMar, 2020- Oct, 2024 -
Learning Personal Branding
LinkedInMar, 2020- Oct, 2024 -
Phone-Based Customer Service
LinkedInMar, 2020- Oct, 2024 -
Time Management: Working from Home
LinkedInMar, 2020- Oct, 2024
Experience
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Western General Body Works Group [WGBW]
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Australia
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Motor Vehicle Manufacturing
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1 - 100 Employee
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Towing Manager
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Feb 2022 - Present
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Office Administrator
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Feb 2021 - Present
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RACV
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Australia
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Civic and Social Organizations
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700 & Above Employee
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Retail Sales Consultant
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Aug 2015 - Nov 2020
Retail store assistant. Helping members with enquiries and problem solving. Use of various systems to meet and exceed daily expectations. WFH assisting call centre. Blended duties of both face to face and call centre in store. Administrative duties. Retail store assistant. Helping members with enquiries and problem solving. Use of various systems to meet and exceed daily expectations. WFH assisting call centre. Blended duties of both face to face and call centre in store. Administrative duties.
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IAG
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Australia
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Insurance
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700 & Above Employee
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Claims Consultant
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May 2020 - Aug 2020
Inbound Claims consultant for a secondment of 3 monthsProcessing of PI Motor Claims for CGUValidation of claimsFollow up of service providers and assessorsFollow up with claimants Inbound Claims consultant for a secondment of 3 monthsProcessing of PI Motor Claims for CGUValidation of claimsFollow up of service providers and assessorsFollow up with claimants
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Small Business Owner
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Jun 2013 - Jul 2017
Home based business in making, marketing and selling of handmade hair accessories. Home based business in making, marketing and selling of handmade hair accessories.
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Call Center Representative
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Nov 2007 - May 2008
Inbound calls relating to registration and licencing. Payments taken via phone. Inbound calls relating to registration and licencing. Payments taken via phone.
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Telstra
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Australia
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Telecommunications
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700 & Above Employee
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Call Center Representative
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Apr 2007 - Nov 2007
Inbound call centre support in assisting customers setup direct debit options for their phone bills. Inbound call centre support in assisting customers setup direct debit options for their phone bills.
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Telstra
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Australia
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Telecommunications
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700 & Above Employee
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Call Center Representative
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Oct 2005 - May 2006
Data entry service in relation to any and all services being ported back to the Telstra network. Data entry service in relation to any and all services being ported back to the Telstra network.
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Inbound Sales Representative
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Dec 2004 - Oct 2005
Inbound calls relating to placing of advertisements in local paper for selling of items. Inbound calls relating to placing of advertisements in local paper for selling of items.
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Telstra
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Australia
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Telecommunications
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700 & Above Employee
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Outside Sales Representative
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May 2004 - Dec 2004
Making outbound sales calls in relation to mobile phone plans and options given based upon their current usage. Making outbound sales calls in relation to mobile phone plans and options given based upon their current usage.
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Education
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Global Real Estate Training
Property Management Fast Track Course -
Valley View Secondary