Carman Williams

Towing Manager at Western General Body Works Group [WGBW]
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Contact Information
us****@****om
(386) 825-5501
Location
Werribee, Victoria, Australia, AU

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Bio

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Credentials

  • Customer Service: Call Control Strategies
    LinkedIn
    Apr, 2020
    - Oct, 2024
  • Communication within Teams
    LinkedIn
    Mar, 2020
    - Oct, 2024
  • Customer Service: Handling Abusive Customers
    LinkedIn
    Mar, 2020
    - Oct, 2024
  • Developing Self-Awareness
    LinkedIn
    Mar, 2020
    - Oct, 2024
  • Enhancing Resilience
    LinkedIn
    Mar, 2020
    - Oct, 2024
  • Learning Personal Branding
    LinkedIn
    Mar, 2020
    - Oct, 2024
  • Phone-Based Customer Service
    LinkedIn
    Mar, 2020
    - Oct, 2024
  • Time Management: Working from Home
    LinkedIn
    Mar, 2020
    - Oct, 2024

Experience

    • Australia
    • Motor Vehicle Manufacturing
    • 1 - 100 Employee
    • Towing Manager
      • Feb 2022 - Present

    • Office Administrator
      • Feb 2021 - Present

    • Australia
    • Civic and Social Organizations
    • 700 & Above Employee
    • Retail Sales Consultant
      • Aug 2015 - Nov 2020

      Retail store assistant. Helping members with enquiries and problem solving. Use of various systems to meet and exceed daily expectations. WFH assisting call centre. Blended duties of both face to face and call centre in store. Administrative duties. Retail store assistant. Helping members with enquiries and problem solving. Use of various systems to meet and exceed daily expectations. WFH assisting call centre. Blended duties of both face to face and call centre in store. Administrative duties.

    • Australia
    • Insurance
    • 700 & Above Employee
    • Claims Consultant
      • May 2020 - Aug 2020

      Inbound Claims consultant for a secondment of 3 monthsProcessing of PI Motor Claims for CGUValidation of claimsFollow up of service providers and assessorsFollow up with claimants Inbound Claims consultant for a secondment of 3 monthsProcessing of PI Motor Claims for CGUValidation of claimsFollow up of service providers and assessorsFollow up with claimants

    • Small Business Owner
      • Jun 2013 - Jul 2017

      Home based business in making, marketing and selling of handmade hair accessories. Home based business in making, marketing and selling of handmade hair accessories.

    • Call Center Representative
      • Nov 2007 - May 2008

      Inbound calls relating to registration and licencing. Payments taken via phone. Inbound calls relating to registration and licencing. Payments taken via phone.

    • Australia
    • Telecommunications
    • 700 & Above Employee
    • Call Center Representative
      • Apr 2007 - Nov 2007

      Inbound call centre support in assisting customers setup direct debit options for their phone bills. Inbound call centre support in assisting customers setup direct debit options for their phone bills.

    • Australia
    • Telecommunications
    • 700 & Above Employee
    • Call Center Representative
      • Oct 2005 - May 2006

      Data entry service in relation to any and all services being ported back to the Telstra network. Data entry service in relation to any and all services being ported back to the Telstra network.

    • Inbound Sales Representative
      • Dec 2004 - Oct 2005

      Inbound calls relating to placing of advertisements in local paper for selling of items. Inbound calls relating to placing of advertisements in local paper for selling of items.

    • Australia
    • Telecommunications
    • 700 & Above Employee
    • Outside Sales Representative
      • May 2004 - Dec 2004

      Making outbound sales calls in relation to mobile phone plans and options given based upon their current usage. Making outbound sales calls in relation to mobile phone plans and options given based upon their current usage.

Education

  • Global Real Estate Training
    Property Management Fast Track Course
    2020 - 2020
  • Valley View Secondary
    1995 - 2000

Community

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