Experience

Harborough Innovation Centre

• Facilities Services
• 1 - 100 Employee

• Operations Manager

  • Sep 2020 - Present



Rydal Group

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Account Director

  • Sep 2019 - Sep 2020



Fidelity Group | Empowering Everything as a Service

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Business Development Manager

  • Sep 2017 - Sep 2019



RDC COMMUNICATIONS LIMITED

• Business Development Manager

  • Sep 2017 - Sep 2019



Welcomm Communications - O2's Best Direct Business Partner 2023

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Unified Communications Consultant

  • Feb 2017 - Aug 2017

  Working with new and existing customers I provide detailed reviews and advice on joined up communications including, traditional telephone lines, broadband, data circuits / MPLS, Hosted Voice, traditional on-site PBX, mobile, Microsoft Office 365 and mobile device management solutions.

• Key Account Manager

  • Oct 2014 - Jan 2017

  • Account management and retention of existing customer accounts• Building pipelines and obtaining new business for telecoms/Digital products and services• Customer facing reviews, webinars and training on new products• Regular reporting on various KPIs – internal and external



Welcomm Communications

• Business Account Manager

  • Jun 2013 - Oct 2014



Parr Automotive

• Office Manager

  • May 2011 - Jun 2013

  I covered all aspects of the office administration including bookings, accounts, marketing and any quality issues. This also included the on-line booking system and use of Sage Accounts. I covered all aspects of the office administration including bookings, accounts, marketing and any quality issues. This also included the on-line booking system and use of Sage Accounts.



Diamond Holidays

• Quality Assurance

  • Mar 2010 - May 2011

  My main job tasks involved:-Quality issues raised by customers via telephone, letter and questionnaires.On call issues which required immediate action to be taken whilst the customer was still on holiday.Internal meetings with departmental managers, in order to rectify highlighted quality issues.Cover for the telephone booking system My main job tasks involved:-Quality issues raised by customers via telephone, letter and questionnaires.On call issues which required immediate action to be taken whilst the customer was still on holiday.Internal meetings with departmental managers, in order to rectify highlighted quality issues.Cover for the telephone booking system



RCS Logistics Ltd Corby

• Customer Service

  • Nov 2009 - Mar 2010

  My job tasks involved:-Stock controlThe oversight of an enquiry system for a home shopping channel named Pitch TVTaking customer complaints and ringing them back to explain situations with delivery, use of product, refunds etc.To follow these enquiries through to ensure customers are happy with the product/ service that we provide.To update the managing director of all refunds and returns received. My job tasks involved:-Stock controlThe oversight of an enquiry system for a home shopping channel named Pitch TVTaking customer complaints and ringing them back to explain situations with delivery, use of product, refunds etc.To follow these enquiries through to ensure customers are happy with the product/ service that we provide.To update the managing director of all refunds and returns received.



Nippon Express USA

• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Assistant Manager

  • Jan 2008 - Sep 2009

  Assistant Manager - Customer Services and Administration:- Jan 2008 – Sep 2009Warehouse and Distribution• Responsibility for the control of the Customer Services Team regarding imports, exports and UK distribution.• To ensure adequate staffing, training and resources are available.• To communicate with new and existing customers to identify problematic areas for improvement.• To offer guidance and support on all aspects of order entry and arrivals.• Ensuring customer charges are compiled in an accurate and timely manner.• Ensuring all sub contractors and suppliers invoices are settled in a timely manner as per requirements.• To check and sustain KPI’s and question where necessary.• Reconciliation of stock when necessary (shortages, lost in transit etc)• To audit accounts regularly to ensure processes are in place and administrators are carrying them through• Communicate and assist the Business Development Team.

• Customer Service Supervisor

  • Aug 2002 - Jun 2008

  My job tasks involved:-Responsible for administration and warehouse for a large key account.To control all aspects of importing and exporting to ensure compliance with Customs and Excise.Distributing day to day workloadThe oversight of stock control for a key account alongside some smaller accounts.Purchasing of necessary packaging etcLiaising with clients at a management level on problem solving and procedural issuesProcessing charges to relevant customers using a number of different warehousing systems and Microsoft programmesProcessing of claims on lost or stolen goodsOversight of customer administrators.

• Customer Account Manager

  • Jul 2000 - Aug 2002

  My job tasks involved:-Use of Microsoft Excel, Word, Access and Powerpoint Processing ordersOrganization of transportCustomer queriesStock controlExports and ImportsExtensive knowledge of the bespoke AS400 systemCompiling customer charges