Carly Butterworth
Customer Success Manager at Eptura- Claim this Profile
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Bio
Alan Rea
It has been my pleasure to have Carly Butterworth as a student in many of my WMU classes, as well as an employee on a large-scale development project. Carly has been in at least one of my classes every semester since Fall 2014. Over that period of two years, Carly has consistently demonstrated the ability to learn and apply programming concepts and techniques, as well as work as a productive team member on every single project. However, what stands out most about Carly is her attitude. The myriad of classes she took with me spanned from social media integration and programming APIs in business contexts up through an exceptionally advanced mobile development course. Throughout all of these classes Carly was challenged and did well. But it was when she found herself in areas which she had issues that proved difficult, she truly demonstrated her ability to learn from her mistakes in a constructive manner rather than simply be frustrated. Any organization would benefit from hiring Carly as her attitude and skills form a solid foundation for her to contribute, learn, and meet all challenges presented.
Alan Rea
It has been my pleasure to have Carly Butterworth as a student in many of my WMU classes, as well as an employee on a large-scale development project. Carly has been in at least one of my classes every semester since Fall 2014. Over that period of two years, Carly has consistently demonstrated the ability to learn and apply programming concepts and techniques, as well as work as a productive team member on every single project. However, what stands out most about Carly is her attitude. The myriad of classes she took with me spanned from social media integration and programming APIs in business contexts up through an exceptionally advanced mobile development course. Throughout all of these classes Carly was challenged and did well. But it was when she found herself in areas which she had issues that proved difficult, she truly demonstrated her ability to learn from her mistakes in a constructive manner rather than simply be frustrated. Any organization would benefit from hiring Carly as her attitude and skills form a solid foundation for her to contribute, learn, and meet all challenges presented.
Alan Rea
It has been my pleasure to have Carly Butterworth as a student in many of my WMU classes, as well as an employee on a large-scale development project. Carly has been in at least one of my classes every semester since Fall 2014. Over that period of two years, Carly has consistently demonstrated the ability to learn and apply programming concepts and techniques, as well as work as a productive team member on every single project. However, what stands out most about Carly is her attitude. The myriad of classes she took with me spanned from social media integration and programming APIs in business contexts up through an exceptionally advanced mobile development course. Throughout all of these classes Carly was challenged and did well. But it was when she found herself in areas which she had issues that proved difficult, she truly demonstrated her ability to learn from her mistakes in a constructive manner rather than simply be frustrated. Any organization would benefit from hiring Carly as her attitude and skills form a solid foundation for her to contribute, learn, and meet all challenges presented.
Alan Rea
It has been my pleasure to have Carly Butterworth as a student in many of my WMU classes, as well as an employee on a large-scale development project. Carly has been in at least one of my classes every semester since Fall 2014. Over that period of two years, Carly has consistently demonstrated the ability to learn and apply programming concepts and techniques, as well as work as a productive team member on every single project. However, what stands out most about Carly is her attitude. The myriad of classes she took with me spanned from social media integration and programming APIs in business contexts up through an exceptionally advanced mobile development course. Throughout all of these classes Carly was challenged and did well. But it was when she found herself in areas which she had issues that proved difficult, she truly demonstrated her ability to learn from her mistakes in a constructive manner rather than simply be frustrated. Any organization would benefit from hiring Carly as her attitude and skills form a solid foundation for her to contribute, learn, and meet all challenges presented.
Credentials
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CSM Fundamentals
UdemyJun, 2022- Sep, 2024 -
CybSafe Certification in Security Awareness
CybSafeMay, 2022- Sep, 2024
Experience
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Eptura
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United States
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Software Development
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400 - 500 Employee
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Customer Success Manager
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May 2022 - Present
• Started out managing a portfolio of 20-30 enterprise clients, ensuring their satisfaction and success with Condeco by Eptura. After merging, I began managing 120-150 mid-market clients. • Establishing strong relationships with key stakeholders within client organizations, including executive influencers and decision-makers. • Developing and delivering regular QBR’s and presentations to internal and external stakeholders. • Managing customer escalations and working to resolve issues in a timely and effective manner. • Working collaboratively with cross-functional teams (sales, product, support) to identify and address customer needs and issues, while also pursuing expansion opportunities with existing customers. • Developing and executing customer success plans, including goals, metrics, and timelines. • Utilizing data analytics and reporting tools to track customer health and identify areas of improvement. • Maintaining a deep understanding of the Condeco and Proxyclick products. Show less
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Condeco
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Construction
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1 - 100 Employee
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Associate Customer Success Manager
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May 2022 - Oct 2022
In October 2022, Condeco merged with iOffice and SpaceIQ to form Eptura. In October 2022, Condeco merged with iOffice and SpaceIQ to form Eptura.
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DADCO, Inc.
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United States
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Manufacturing
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1 - 100 Employee
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Marketing Representative
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Jun 2016 - May 2022
-Actively engaged in a team environment when working with sales, engineering and vendors on various projects at a time -Demonstrated knowledge of Adobe Creative Cloud (InDesign, Photoshop, Illustrator and Premiere Pro) by updating literature in multiple languages, creating online advertisements and posts, and editing tutorial videos -Managed all print materials and labels that go out with the products -Executed company-wide quarterly meetings, including international offices -Integrated website updates through Wordpress -Administered the update of the DADCO online calculator application -Developed a social media campaign to increase engagement and followers -Analyzed data from social media campaigns, Online Catalog CAD model downloads, website activity, Google AdWords and Bing -Attended career fairs to help support HR -Planned and executed the annual company Christmas party Show less
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Western Michigan University
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United States
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Higher Education
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700 & Above Employee
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Client Side Developer - Office of Sustainability
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Jan 2016 - May 2016
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Kalamazoo Public Library
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Libraries
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1 - 100 Employee
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Digital Hub Intern
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Sep 2015 - May 2016
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Kelly Services
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Mexico
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200 - 300 Employee
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Marketing Intern
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May 2013 - Jan 2015
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Education
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2013 - 2016
Western Michigan University
Bachelor of Business Administration (BBA), Electronic Business Marketing -
2014 -
CIMBA
Business and Marketing -
2011 - 2013
Grand Valley State University
Bachelor of Science (B.S.), Public Relations, Advertising, and Applied Communication
Community
