Experience

Double JJ Resort

• United States
• Hospitality
• 1 - 100 Employee

• Reservations Specialist

  • Nov 2021 - Present

  Rothbury, MI Helping guests dream their best vacation by assisting in selecting the most-tailored resort lodging option according to their guest count and trip type. Options range from a variety of building types: multi-level suites that accommodate up to '14, condos, log homes, cabins, teepees, and traditional campsites. Assisted guests with questions and concerns including but not limited to: room reservations, room questions, restaurant reservations, golf reservations, waterpark accommodations… Show more Helping guests dream their best vacation by assisting in selecting the most-tailored resort lodging option according to their guest count and trip type. Options range from a variety of building types: multi-level suites that accommodate up to '14, condos, log homes, cabins, teepees, and traditional campsites. Assisted guests with questions and concerns including but not limited to: room reservations, room questions, restaurant reservations, golf reservations, waterpark accommodations, equestrian bookings, recreational facilities, hotel equipment, resort specials, and reservation personalization for special events. Educated guests about facility amenities and available guest services, ensuring they felt a high quality of care and attention to detail before arrival. While making sure to suggest relevant local attractions and special resort activities while preparing trip details. Responding to guest inquiries and concerns while anticipating guest needs in a courteous and efficient manner. Secure and process advance deposits. Make necessary courtesy follow-up calls to all guest issues. Coordinate with all other departments to ensure a smooth response to guest requests and needs. Show less



Samaritas

• United States
• Non-profit Organizations
• 400 - 500 Employee

• Administrative Assistant - Assistant to Property Manager

  • Dec 2020 - Nov 2021

  Montague, MI Assisted the Property Manager in maintaining property protocols and requirements for over 70 resident apartments rented to low-income seniors living independently. Handled incoming applicant files and annual resident recertification packets for HUD approval, and rental adjustment notification based on income. Office tasks included managing incoming calls, scheduling appointments, delegating maintenance tasks, sorting incoming and outgoing mail, packages, and faxes. Organized and… Show more Assisted the Property Manager in maintaining property protocols and requirements for over 70 resident apartments rented to low-income seniors living independently. Handled incoming applicant files and annual resident recertification packets for HUD approval, and rental adjustment notification based on income. Office tasks included managing incoming calls, scheduling appointments, delegating maintenance tasks, sorting incoming and outgoing mail, packages, and faxes. Organized and updated file systems. Handled monthly resident rental deposit preparation. Handled invoices, verified coding, reconciled purchase orders, and document approvals for accounts payable/receivable. Coordinated and handled apartment showings. Worked with management and service coordinator to handle resident complaints and concerns. Show less