Experience

Bible League Canada

• Canada
• Religious Institutions
• 1 - 100 Employee

• Donor Relations Officer

  • Aug 2017 - Present

  Through five years I held a number of different responsibilities in my role including Donor Communications and Foundations Writer, Marketing Liaison, and Salesforce support for the Development team. I have championed the creation of the New Donor Process currently being implemented, while also having developed a Salesforce training manual used by the Development team. I have managed a portfolio of 350 plus donors, seeing 10% revenue growth year over year. Through five years I held a number of different responsibilities in my role including Donor Communications and Foundations Writer, Marketing Liaison, and Salesforce support for the Development team. I have championed the creation of the New Donor Process currently being implemented, while also having developed a Salesforce training manual used by the Development team. I have managed a portfolio of 350 plus donors, seeing 10% revenue growth year over year.



Audiobooks.com

• Canada
• Consumer Services
• 1 - 100 Employee

• Customer Service Specialist

  • 2016 - 2017

  Handle the open/close of customer accounts, process transactions/refunds, edit book reviews, respond to inquires over social media platforms, reply to customer emails/chats. Handle the open/close of customer accounts, process transactions/refunds, edit book reviews, respond to inquires over social media platforms, reply to customer emails/chats.