Carly Olley
Senior Client Experience Manager at Inspire Fundraising Solutions- Claim this Profile
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Bio
Kristin Macintosh
I worked with Carly for 2 year when she was the dedicated client lead on the Kijiji Account. During that time Carly worked from the Kijiji office as part of our team, while she started supporting only the B2B side of the business her strong organizational skills and ability to execute was quickly identified and she was tasked to support the B2C side of the business as well. Carly worked on sponsorship for us – where she was in charge of the entire process, from securing the sponsorship to execution at the event. One if the main parts of Carly’s role was bring our annual conference to life. She worked with production, sponsors, stakeholders and venues to make sure the events were always a massive success. She was our main contact for everything from budget management to décor. I would definitely recommend Carly for any future roles, you would be lucky to have her.
Sam Kirkland
Carly has worked on my team for over two years. In that time, Carly has successfully progressed within my team from Program Coordinator to Sr. Coordinator to Program Manager. Her level of care for her assigned programs and clients, dedication to the job, as well as commitment to excellence, are some of her most desirable qualities. She is a pleasure to manage, and I would without question hire her again on my team and/or recommend her for hire.
Kristin Macintosh
I worked with Carly for 2 year when she was the dedicated client lead on the Kijiji Account. During that time Carly worked from the Kijiji office as part of our team, while she started supporting only the B2B side of the business her strong organizational skills and ability to execute was quickly identified and she was tasked to support the B2C side of the business as well. Carly worked on sponsorship for us – where she was in charge of the entire process, from securing the sponsorship to execution at the event. One if the main parts of Carly’s role was bring our annual conference to life. She worked with production, sponsors, stakeholders and venues to make sure the events were always a massive success. She was our main contact for everything from budget management to décor. I would definitely recommend Carly for any future roles, you would be lucky to have her.
Sam Kirkland
Carly has worked on my team for over two years. In that time, Carly has successfully progressed within my team from Program Coordinator to Sr. Coordinator to Program Manager. Her level of care for her assigned programs and clients, dedication to the job, as well as commitment to excellence, are some of her most desirable qualities. She is a pleasure to manage, and I would without question hire her again on my team and/or recommend her for hire.
Kristin Macintosh
I worked with Carly for 2 year when she was the dedicated client lead on the Kijiji Account. During that time Carly worked from the Kijiji office as part of our team, while she started supporting only the B2B side of the business her strong organizational skills and ability to execute was quickly identified and she was tasked to support the B2C side of the business as well. Carly worked on sponsorship for us – where she was in charge of the entire process, from securing the sponsorship to execution at the event. One if the main parts of Carly’s role was bring our annual conference to life. She worked with production, sponsors, stakeholders and venues to make sure the events were always a massive success. She was our main contact for everything from budget management to décor. I would definitely recommend Carly for any future roles, you would be lucky to have her.
Sam Kirkland
Carly has worked on my team for over two years. In that time, Carly has successfully progressed within my team from Program Coordinator to Sr. Coordinator to Program Manager. Her level of care for her assigned programs and clients, dedication to the job, as well as commitment to excellence, are some of her most desirable qualities. She is a pleasure to manage, and I would without question hire her again on my team and/or recommend her for hire.
Kristin Macintosh
I worked with Carly for 2 year when she was the dedicated client lead on the Kijiji Account. During that time Carly worked from the Kijiji office as part of our team, while she started supporting only the B2B side of the business her strong organizational skills and ability to execute was quickly identified and she was tasked to support the B2C side of the business as well. Carly worked on sponsorship for us – where she was in charge of the entire process, from securing the sponsorship to execution at the event. One if the main parts of Carly’s role was bring our annual conference to life. She worked with production, sponsors, stakeholders and venues to make sure the events were always a massive success. She was our main contact for everything from budget management to décor. I would definitely recommend Carly for any future roles, you would be lucky to have her.
Sam Kirkland
Carly has worked on my team for over two years. In that time, Carly has successfully progressed within my team from Program Coordinator to Sr. Coordinator to Program Manager. Her level of care for her assigned programs and clients, dedication to the job, as well as commitment to excellence, are some of her most desirable qualities. She is a pleasure to manage, and I would without question hire her again on my team and/or recommend her for hire.
Experience
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Inspire Fundraising Solutions
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Canada
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Fundraising
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1 - 100 Employee
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Senior Client Experience Manager
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Oct 2021 - Present
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Client Experience Manager
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Oct 2020 - Nov 2021
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Mosaic North America
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United States
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Advertising Services
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700 & Above Employee
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Senior Account Manager
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Aug 2019 - Oct 2020
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Account Manager
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Aug 2017 - Jul 2019
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Endo Networks Inc.
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Canada
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Advertising Services
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1 - 100 Employee
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Program Manager- Experiential
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Sep 2016 - Aug 2017
Experiential programs for Cadillac Fairview, OLG, RBC, Canadian Tire Retail, Bombardier, John Deere, Staples Business Advantage and ClearPay• Overseeing the entire success of the program from the initiating phase to closing• Planning program requirements by setting program KPI’s and investigating comparables, creating project schedules and assessing risk• Leading kick-off meetings with internal team to inform and motivate• Scheduling regular status meetings with clients to ensure stakeholder communication and time management requirements are met • Developing good relationships with clients, staffing partners, vendors, venue contacts to align on program goals and ensure communication • Monitoring infield events and initiating changes, while updating the Issues Log to prevent re-occurrence• Analyzing reporting material and adjusting reporting for record keeping and distribution• Creating wrap-up documentation to summarize end of program for client overview • Selling small budgeted programs and upselling clients on existing projects• Ongoing tours (maintenance)
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Program Manager- Credit Card Acquisition
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Sep 2014 - Oct 2016
Scotiabank and Harley Davidson Visa 2014-2015, and Rogers Platinum MasterCard and Rogers Sales Assist (in-store initiative) 2015-2016In addition to all PM Experiential duties in the position above:• Owning and managing the company’s largest program budget• Advising client solutions with financial decision making, holding a weekly budget review meeting with CEO, Senior management and financial advisers, inquiring about invoices for approval and holding business department heads accountable for program quotes• Coaching and developing two direct reports (Program Coordinators), communicating all program details with team and providing feedback reviews • Accountable for program performance metrics and influencing increased results • Involvement and interest in company success:leading interview sessions for new hires, auditing infield projects, along with mentoring colleagues
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Coordinator > Senior Program Coordinator
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Aug 2012 - Oct 2014
• Started at Endo as a Program Coordinator (PC) in 2012 and was promoted to Senior PC• Leading interview sessions for new hires• Train and onboard new Program Coordinators• Balancing the Program Coordinating role, while progress into the Program Management role
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Molson Coors Beverage Company
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United States
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Food & Beverages
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700 & Above Employee
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Scheduling Coordinator
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Jun 2008 - 2012
• Scheduling and Hour submission • Responsible role as Team Lead when onsite • Setting up events for Live executions • Decision making on staffing, amount of alcohol served and accommodating account relationships • Feedback and comments from staff and customers to be reviewed • Educating customers and team about beer products and details • Managed the Facebook Group for our district, displaying all social media related to Molson and the staff • Completed Smartserve License
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Education
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2014 - 2017
Sheridan College
Fundamentals of Project Management, Time & Scope, and Cost & Procurement Management, Project Management -
2009 - 2011
Seneca College
Diploma & 2 yrs placement as a Vocational Counsellor, Rehabilitation -
2006 - 2009
York University
Specialized Honours Degree, Psychology
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