Account Manager - Western Canda

• Mar 2019 - Present

Commerical Account Executive

• Nov 2018 - Mar 2019

Inside Sales Representative

• Feb 2016 - Nov 2018

As Inside Sales Representative I am responsible for the account management of the 300+ accounts within my existing territory. Using my knowledge of ingredients and experience in the beauty industry, I maintain and grow relationships with our professional spa partners. Order processing, upselling, placing outbound sales calls and following up on trainings are all part of my daily duties. Working closely with my Outside Sales Team within the territory we aim to provide an extraordinary experience for all accounts. Executing plans to hit and exceed personal sales targets and companywide goals and buy in targets, as well as successfully growing the territory with new accounts are key to the success of my role.

Front Desk Receptionist

• Mar 2015 - Feb 2016

Customer Service Representative

• Jun 2014 - Mar 2015

Maintaining the integrity of the site and ensuring a safe environment for our customers. I also managed incoming user communications via phone and email. Liaising with internal staff such as Developers, Quality Assurances specialists to escalate bugs and errors. Troubleshooting issues that our users brought to our attention and ultimately resolving any issues to user satisfaction. For a period I was Interfacing with 'Event Hosts' to verify their planned events conformed to POF's brand and guidelines.

Senior Guest Service Agent

• Jun 2011 - Jun 2014

In my role at Vida Spa, I was the first point of contact for all customers. One of my responsibilities was to ensure that every customer had the best possible experience thus becoming a repeat client for the Spa. Some key responsibilities were, managing therapists and a high volume of calls and walk in traffic. Dealing with day to day (both positive and negative) issues that arose. I also ensured that I stayed up to date on new product and practices by attending regular product training classes. In-spa retail management for all 3 downtown Vancouver locations. I moderated product inventory levels and purchased new product as needed while working within a budget. As a senior member of the team I was also entrusted to help mentor and train new employees.

Massage Specialist & Esthetician

• Apr 2011 - Aug 2012

In my role at Mdara some of my duties were facilitating consultations to understand clients needs. Offering product demonstrations from our product ranges. I also provided a number of aesthetic and massage treatments. Establishing an organized spa and ensuring efficiency in the day to day operations while being an ambassador for Mdara Spa. In my role at Mdara some of my duties were facilitating consultations to understand clients needs. Offering product demonstrations from our product ranges. I also provided a number of aesthetic and massage treatments. Establishing an organized spa and ensuring efficiency in the day to day operations while being an ambassador for Mdara Spa.

Esthetician and Spa Coordinator

• Aug 2010 - Mar 2011

My role at BeFresh was two-fold. Being involved from the ground up meant that I played a large part in the launch of the salon.I was initially employed as an Esthetician but soon after was promoted to Spa Co-ordinator. some of my duties in this role included. Developing the client base from scratch.Securing many regular and repeat clients as a result of high standards of service. Developing extensive knowledge in the professional product lines. Providing ideas to management on ways to improve the salon based on client feedback. Assisting in the development of the range of services offered. Training and assessing new employees as well an mentoring and providing ongoing learning. Ensuring sufficient stock levels were maintained and ordering products when needed. Performing a wide range of esthetic services on clients