Experience

WorkSafe Victoria

• Australia
• Government Administration
• 700 & Above Employee

• Recovery and Support Coordinator

  • Apr 2021 - Present

• Silicosis Health Assessment - Advisor

  • Aug 2020 - Apr 2021

  The Silica Health Assessment Team provides tailored and holistic support to workers to enable prevention led and customer centric service in the implementation and delivery of a critical health screening project for the organization. Responsible for:- Improving worker experiences during their interaction with WorkSafe- Ensuring workers are supported to access the Health Assessment services and that appropriate actions are taken to address their needs- Collaborating and building positive relationships with relevant stakeholders, service providers and practitioners- Empowering workers to make positive choices to support their wellbeing through the screening process- Providing guidance to workers to assist in choosing the appropriate services providers within the Health Screening Program- Regularly making contact with workers throughout the Health Screening Program to review their physical and psychological wellbeing and identify and report any known risks Show less



EML Group

• Australia
• Insurance
• 400 - 500 Employee

• 130+ Long Tail Case Manager

  • Aug 2019 - Aug 2020

  Assisting injured workers and their employers with the claim process and providing support in the completion of relevant documents to ensure timely access to required services to support return to work and injury recovery. Service- orientated approach that is focused on early intervention and the interests of workers and employers. Ensuring that active and timely intervention occurs to improve recovery and return to work outcomes. Providing workers compensation advice to stakeholders such as workers, employers and providers. Pro-actively proceeding with appropriate case management to achieve the optimum outcome of early sustainable return to work for workers with reasonable claim costs. Show less



CGU Insurance

• Australia
• Insurance
• 700 & Above Employee

• Case Manager

  • Jul 2017 - Aug 2019

  • Maintaining a large portfolio of customers • Facilitating return to work while identifying any potential barriers to achieving this outcome • Working collaboratively with several stake holders internally and externally to achieve a mutual outcome • Preparing and attending weekly case conferences to identify high cost, and high service frequency claims and strategize for return to work • Adhering to strict time frames for medical requests, conciliation outcomes and processing of weekly payments • Conducting regular reviews on injured worker’s entitlements in accordance with the Accident Compensation Act. • Working collaboratively with technical managers, medical advisors, and injury management advisors to ensure claims are effectively managed and the correct entitlements provided. • Assisting team members with their portfolio’s and implementing strategies to achieve better time management, and customer service. Show less



University of Central Lancashire

• United Kingdom
• Higher Education
• 700 & Above Employee

• Bachelor of Honours | Arts Graduate | Digital Design |

  • Sep 2009 - Jun 2013