Experience

United for Nepal

• Italy
• Program Development
• 1 - 100 Employee

• Assistant Project Manager

  • Dec 2021 - Present

  Responsible for conceptualization, organization and realization of fundraising events. track expenses and budget forecast for all events. Manage all event venue(s) and vendor relationships. Orchestrate and execute event marketing and outreach. Research fundraising opportunities and write grant proposals Responsible for conceptualization, organization and realization of fundraising events. track expenses and budget forecast for all events. Manage all event venue(s) and vendor relationships. Orchestrate and execute event marketing and outreach. Research fundraising opportunities and write grant proposals



Sunrise GmbH

• Switzerland
• Telecommunications
• 700 & Above Employee

• Customer Service Specialist

  • Apr 2022 - Mar 2023

  Promptly handle customer inquiries and complaints/day while keeping high NPS rate. ability to empathize with customers, to proactively problem solve and de-escalate crisis situations in a professional manner. Quickly triage incoming call, ensure excellent service by always trying to go the extra mile for customers while keeping AHT at 540s. Refined upsell/x-sell skills, to maximize selling opportunities. Collect and process customers data in CRM Support to the definition, implementation and monitoring of KPIs related to customer care Show less



centro veneto progetti donna

• 1 - 100 Employee

• Responsabile delle comunicazioni

  • Sep 2020 - Jan 2021

  Supported production process across a range of media (print, social media, video, audio), from storyboard, to planning, sourcing and monitoring – of key advocacy outputs (solidarity alerts, media statements and releases, videos, infographics, research briefs) Contributed to the development of project brochures, introductory videos, advocacy briefs. Drafted detailed statements and reports Assisted with coordination of admin support and logistics Supported production process across a range of media (print, social media, video, audio), from storyboard, to planning, sourcing and monitoring – of key advocacy outputs (solidarity alerts, media statements and releases, videos, infographics, research briefs) Contributed to the development of project brochures, introductory videos, advocacy briefs. Drafted detailed statements and reports Assisted with coordination of admin support and logistics



Kita Rokokids

• Teacher

  • Aug 2016 - Jul 2017

  Designed education project, prepared materials and classrooms for class activities. Classroom management. Employed a variety of educational techniques (storytelling, educational play, media etc.) Observed and evaluated children's performance, behaviour, social development, and physical health. Maintained accurate and complete student records. Collaborates with other professionals to better provide for individual students' needs and progress. Planned and held monthly Parent- Teacher meetings. Designed education project, prepared materials and classrooms for class activities. Classroom management. Employed a variety of educational techniques (storytelling, educational play, media etc.) Observed and evaluated children's performance, behaviour, social development, and physical health. Maintained accurate and complete student records. Collaborates with other professionals to better provide for individual students' needs and progress. Planned and held monthly Parent- Teacher meetings.