Carlos Romero

System Administrator at Wincourse Technologies
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Contact Information
us****@****om
(386) 825-5501
Location
Charlotte, North Carolina, United States, US
Languages
  • English Native or bilingual proficiency
  • Spanish Professional working proficiency

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Michael Morrison

I am very pleased to write this letter of reference on behalf of Carlos Romero in my capacity as IT Manager of Alevo, Inc., Alevo is a recent start-up Energy Gridbank development company that specializes in providing energy storage for the power grid sector. Overall, I believe Carlos to be a skilled, thoughtful, and thoroughly professional Information Technology expert, which I will briefly elaborate on below. I have known Carlos as one of my key employees for almost one year. Carlos came to us through a temp agency as a support specialist where he was responsible for end user support. In that capacity, I was impressed by his initiative and his thirst for knowledge. He also showed strong analytical and problem-solving skills. In fact, it was for those qualities that we planned to hire him full time at Alevo. Sadly, the company closed its doors before we could complete the hiring process. During the time that Carlos has worked with me at Alevo Inc., I have always been impressed by his outstanding diligence and his high level of technical expertise. Indeed, I have been more than satisfied with our working relationship. During this period, I also had the great pleasure of watching him blossom from a junior tier 1 support specialist into a fully functioning tier 3 Support specialist. Carlos quickly earned the respect and praise of our senior management and production users. I was particularly impressed by the professionalism and technical innovation that Carlos demonstrated during our asset inventory alignment project. In closing, I recommend Carlos Romero very highly for any position in the IT field that involves complexity and creativity, with high quality requirements. He is an exceptionally bright and hardworking person who will do his very best to do an outstanding job for whomever he works. If I may be of further assistant with regard to Carlos, please call me at 828-514-3812 or e-mail me at mikemorrison62@gmail.com.

Bonita B 'Bo' Powe

I worked with Carlos at Alevo Inc. He was an awesome IT Support Specialist. We dubbed him "Superman " because he could solve so many more help-desk tickets than anyone else in IT. Whether it was installing software, fixing a printer problem, or setting up a new laptop, Carlos was our goto guy.

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Credentials

  • MCP
    Microsoft
    Jan, 2014
    - Oct, 2024
  • A+
    CompTIA
    Jan, 2013
    - Oct, 2024

Experience

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • System Administrator
      • Sep 2017 - Present

      Maintain Wincourse Technologies client computers, servers, and network environments by identifying business requirements; installing upgrades; monitoring network performance and assisting end users with issues. Support Wincourse Technologies Hosting Services Business, Technologies and Customers. Maintain Wincourse Technologies client computers, servers, and network environments by identifying business requirements; installing upgrades; monitoring network performance and assisting end users with issues. Support Wincourse Technologies Hosting Services Business, Technologies and Customers.

    • Brazil
    • Leasing Non-residential Real Estate
    • 1 - 100 Employee
    • IT Support Specialist
      • May 2017 - Sep 2017

      • Provide technical support to internal employees and 3rd party vendors • Create IT procedures and policies • Responsible for all IT Service Desk Requests via telephone, email, via remote access, and in person • Responsible for all IT Asset projects/audits • Participated in a large imaging deployment • Participated in multiple projects from Asset Audits to Server deployments • Windows 7/10, MAC, Windows Server 2012, VmWare, Office 365/SharePoint Administration • Provide technical support to internal employees and 3rd party vendors • Create IT procedures and policies • Responsible for all IT Service Desk Requests via telephone, email, via remote access, and in person • Responsible for all IT Asset projects/audits • Participated in a large imaging deployment • Participated in multiple projects from Asset Audits to Server deployments • Windows 7/10, MAC, Windows Server 2012, VmWare, Office 365/SharePoint Administration

    • United States
    • Manufacturing
    • 700 & Above Employee
    • IT Operations Analyst
      • Jul 2015 - May 2017

      • Provide 1st and 2nd level technical support for Intel based desktops running Windows 7 operating systems. • Support the allocation, build, and deployment of PC/LAN hardware. • Troubleshoot office applications, printers, workstations, laptops and peripherals. • Provide desktop integration within the network operating system. • Assist in the deployment of new systems, upgrading of existing systems, and daily administration and maintenance of systems. • Accurately log and document work history on all tickets. • Participate in the development of documentation for information systems, processes and procedures in the Stanley Black and Decker environment • Participate in the 24X7 on-call support of the production environment. • Able to travel to other local sites for remote support as needed. • Effectively manage problems through all phases – analysis, resolution, trouble shooting, root cause analysis • Experience with wireless technologies, SCCM, AD and Exchange/Outlook. - Windows 10 company roll out Show less

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Helpdesk Analyst/ Deskside Support
      • Oct 2014 - Jun 2015

      • Provide help desk support for external customers • Troubleshooting hardware and software issues on customer servers and other devices- • Maintain, analyze and troubleshoot customer installed systems • General Windows Server and network support experience • Maintain stability and usability of customer data • Document equipment, install equipment upgrades and document installation and support procedures • Managed Windows Server 2003, 2008, 2012 • Help Desk Software, ConnectWise, Labtech • Hyper V, Vsphere, Virtual Desktop Management • Windows XP, Vista ,7 & 8 • Microsoft Exchange, Active Directory, Citrix • Virtualization, Cloud Hosting, Terminal Servers, RDS and Citrix environments • Software & Hardware installations, Hardware set up (Laptops, Desktops, IPads, IPhones, and Android.) • Switches, Routers, Access Points, Firewall, Cable Management, Patch Panels Show less

    • United States
    • Utilities
    • 700 & Above Employee
    • Desktop Support Technician
      • Sep 2014 - Oct 2014

      • Monitor, maintain, and troubleshoot employees workstations • Create and deploy employee workstation images in a timely fashion • USMT, Encryption, Active Directory • Windows 7 Support • Install Microsoft Office and more recent software for company services • Basic configuration and maintenance of equipment • PC Hardware Support • Monitor, maintain, and troubleshoot employees workstations • Create and deploy employee workstation images in a timely fashion • USMT, Encryption, Active Directory • Windows 7 Support • Install Microsoft Office and more recent software for company services • Basic configuration and maintenance of equipment • PC Hardware Support

    • United States
    • Primary and Secondary Education
    • 700 & Above Employee
    • Deployment Technician
      • Jan 2014 - Sep 2014

      • Deploy and install hardware PC’s for Cabarrus County • Deploy different hardware devices for multiple sites • Create and deploy classroom workstation images in a timely fashion • Travel site to site • Basic configuration and maintenance of equipment • PC Hardware Support • Deploy and install hardware PC’s for Cabarrus County • Deploy different hardware devices for multiple sites • Create and deploy classroom workstation images in a timely fashion • Travel site to site • Basic configuration and maintenance of equipment • PC Hardware Support

    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Technical Support Associate
      • Jun 2014 - Aug 2014

      • Configure and Install hardware/software • Update excel inventory spreadsheets • Maintain proper operation of computers • On-site support • Deploy different hardware devices for multiple sites • Travel site to site • Basic configuration and maintenance of equipment • PC Hardware Support • Configure and Install hardware/software • Update excel inventory spreadsheets • Maintain proper operation of computers • On-site support • Deploy different hardware devices for multiple sites • Travel site to site • Basic configuration and maintenance of equipment • PC Hardware Support

    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Technical Analyst Associate
      • Dec 2013 - Jun 2014

      • Project for Windows 7 Deployment and Imaging of entire Carolinas Healthcare Systems hospitals and offsite facilities• Install, upgrade, maintain, and monitor the operation of PCs/laptops/Servers in support the business following documented processes• Troubleshoot hardware and operating system issues• Routine system administration support such as incident, change and configuration management• Provide application installation and direct/indirect end-user support• Seek out opportunities for continuous improvements, automation and cost reduction Show less

    • Student Intern
      • Aug 2013 - Dec 2013

      • Monitor, maintain, and troubleshoot employees workstations • Create and deploy employee workstation images in a timely fashion• Provide Desktop Support for internal employees • Shadow analysts and study job roles, responsibilities. • Maintain proper operation of computers • PC Hardware Support

    • United States
    • Individual and Family Services
    • Customer Service Representative / Help Desk
      • May 2009 - Jun 2010

      • Provide Desktop Support for Internal Customers. • Troubleshoot Printer, Software, Network, and Hardware Issues • Responsibilities in standard hardware and software repairs or trouble shooting. • Communicates with customers about company products and helps coworkers with PC problems • Develop strategies for different OS PCs • Answer users' inquiries regarding computer software and hardware operation to resolve problems. • Provide Desktop Support for Internal Customers. • Troubleshoot Printer, Software, Network, and Hardware Issues • Responsibilities in standard hardware and software repairs or trouble shooting. • Communicates with customers about company products and helps coworkers with PC problems • Develop strategies for different OS PCs • Answer users' inquiries regarding computer software and hardware operation to resolve problems.

Education

  • Rowan-Cabarrus Community College
    Associate's degree, Computer Information Technology
    2011 - 2014
  • University of North Carolina at Charlotte
    Bachelor's degree, Computer Science
    2016 -

Community

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