Experience

INNOVATION COMPUTERS

• United States
• Computer Hardware Manufacturing
• 1 - 100 Employee

• Ecommerce Manager

  • Jun 2015 - Present

  • Managed all aspects of company's e-commerce business• Managed all marketplaces which include Amazon, Amazon FBA, eBay,• Newegg, Walmart, Channel Advisor, Ship station• Drove E-Commerce business to 5-million-dollar yearly revenue across all platforms• Product forecasting to ensure steady flow of inventory.• Product analytics (research new and current products to see where market value stands)• Reporting which include Inventory fulfillment, Sales, Returns, and pricing throughout all marketplaces• Managed small team to help drive company's online presence.• Organized promotional events to increase sales volume. Worked closely with RMA department to maintain customer satisfaction withquick and professional handling of product returns.• Delivered exceptional customer service via phone and email to resolve customer concerns efficiently and drive customer retention



OneClick

• Spain
• Education Administration Programs
• 1 - 100 Employee

• Sales manager

  • Aug 2012 - May 2015

  • Managed small team of employees• Enhanced customer's experience with product knowledge and demonstration• Managed store organization, maintenance and purchasing functions.• Report to Sales Director of Company• Encouraged other associates to perform at their best possible level• Optimized store displays and appearance via strategic merchandising.• Apple Sales Professional Certification• Trained new associates in successful sales and performance strategies. • Managed small team of employees• Enhanced customer's experience with product knowledge and demonstration• Managed store organization, maintenance and purchasing functions.• Report to Sales Director of Company• Encouraged other associates to perform at their best possible level• Optimized store displays and appearance via strategic merchandising.• Apple Sales Professional Certification• Trained new associates in successful sales and performance strategies.



Best Buy

• Retail
• 700 & Above Employee

• Full Time Sales Associate

  • Sep 2007 - Aug 2012