Experience

UpCasa Technology Services

• United States
• Information Technology & Services
• 1 - 100 Employee

• Project Manager

  • Apr 2019 - Present

  Englewood Cliffs, New Jersey, United States Responsible for developing and managing technology projects for customers by managing the cost, time, and scope constraints. The primary duties include creating and maintaining a project plan that communicates tasks, milestone dates, status, resource allocation, and financial status.

• Service Manager

  • Mar 2018 - Mar 2019

  Englewood Cliffs, New Jersey, United States Responsible for managing the activities and responsibilities of the service desk team. As a part of this management, I am responsible for providing high-level technical assistance to the team and ensuring service and support is provided to customers at agreed levels.

• Help Desk Specialist

  • Mar 2016 - Mar 2018

  Englewood Cliffs, New Jersey, United States Helpdesk technician resolving issues remotely related to all IT infrastructure. Monitoring NOC Dashboard. Windows Server Installations and Configurations. Firewall Configurations. Avaya Phone System Setup and Deployments. VoIP Implementations.



CML Technology

• United Kingdom
• Broadcast Media Production and Distribution

• Web Developer

  • Mar 2014 - Jan 2015

  Tampa/St. Petersburg, Florida Area Web developer in PHP, Javascript and Wordpress.



Freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• Web Developer

  • Jul 2013 - Jan 2014

  Phoenix, Arizona Area Web developer in PHP, JavaScript and Wordpress



AUSA OPERACIONES LOGISTICAS

• IT Manager

  • Jan 2007 - Jun 2013

  Peru AUSA is one of the top logistic operators in Peru and offers four services: International Transportation, Warehouse Management, Customs Agency and Local Transportation. My responsibilities were oriented to management of systems services, software projects, process improvement and implementation of new technologies. Summary of roles, responsibilities and achievements in AUSA: Management of service of HelpDesk and Administration of Infrastructure Management of service of… Show more AUSA is one of the top logistic operators in Peru and offers four services: International Transportation, Warehouse Management, Customs Agency and Local Transportation. My responsibilities were oriented to management of systems services, software projects, process improvement and implementation of new technologies. Summary of roles, responsibilities and achievements in AUSA: Management of service of HelpDesk and Administration of Infrastructure Management of service of development and maintenance of software (.Net, Visual Basic, Java, HTML, CSS) Management of Security of Information Technologies Management of Staff Implementation of IT Processes Planning and Implementation of technological solutions and changes in IT infrastructure Analysis of PKI of the IT department Management of quality of service offered by the IT department Show less



AUSA Soluciones Logisticas

• Peru
• Transportation, Logistics, Supply Chain and Storage

• Chief IT

  • Jan 2004 - Jan 2007

  Peru Responsible for managing technology infrastructure and software development

• Coordinador de Sistemas

  • Jan 1999 - Dec 2003

  Encargado de mantener los sistemas, redes, servidores, computadoras y equipos de comunicaciones

• Asistente de Sistemas

  • Oct 1995 - Dec 1998

  Encargado de la programación de sistemas y desarrollo de aplicaciones