Operations Director, Contract Negotiator, Processes and Strategy Director, Retention Director

• Jan 2018 - Present

Business Development Director, Communication Director, Global Account Manager

• Mar 2007 - Dec 2017

 Responsible for the portfolio in the Commercial / Marketing area for the national market Coordinator of account managers team and reporting directly to the Managing Director Coordination of Relationship Management of National Referrals; Direct Coordination of Project Management of Talisma stategic customers Monitoring Obralia (Ferrovial Group) and Rumbo Customers in Spain Represents Talisma in Institutional (Conferences,Events,Sponsorships) and Brand Recognition in Portugal by Delegation of General Direction Sets Marketing Plan of Brand Talisma, selecting the best areas/activities to sponsor (football / golf ), being responsible for negotiation and logistics Negotiator of Maintenance Renewal Components Show less

Commercial Director , Sales Director, Customer Loyalty Director

• Jul 2006 - Jan 2007

Responsible for the portfolio in the commercial/marketing area for the national market Development of the management system of commercial shares for the business market with car sector services, financial and services sectors Responsible for the portfolio in the commercial/marketing area for the national market Development of the management system of commercial shares for the business market with car sector services, financial and services sectors

Senior Partner , Corporate Market Diretor, New Business Director

• Jun 2004 - Jun 2006

Responsible for the portfolio for the following fields: commercial marketing field, the development of new business field, the international field in ( Angola / S.Tomé / Brazil) Acquisition of new clients: STE (IT/Portugal), Enco/Sonangol ( Petrol Industry / S. Tomé e Principe) Diagnostic organization of Angola Telecom, Unitel and 3 AAA'S ( IT / Insurance) all of these in Angola Institutional collaboration in Brazil with Portuguese Delegation in Brazil, Casa de Portugal (Portuguese Society) in Brazil and the ICEP (The Institute of Companies for the External Market) in Brazil in the area of project diagnostics, organization, commercial efficiency, HR and operational efficiency Show less

Project Director, Account Manager

• Jan 2004 - Jun 2004

Responsible for the coordination of projects in the Human Resources / Sales area with outputs connected to the organizational structure and reduction costs

Business Development Director, New Business, Corporate Market

• Jul 2003 - Dec 2003

Responsible for client portfolio in the corporate segment ( Portugal). At the same time Erindale's first prospective contacts were made in some instittutions ( S.Paulo / Brazil ) Acquisition of two big clients in the industrial sector in Portugal, whose total invoicing corresponded to 30% of the total in 2003

Project Manager, Team Coordinator

• Jan 2003 - Jun 2003

Responsible for the coordination of the project - New Distribution Model - at the multinational company Syngenta Prtoject in the commercial sector with interventions at collection level, tool design and implementation. The project was piloted by Syngenta Portugal and subsequently was replicated for all other SYNGENTA companies in EMEA Responsible for the coordination of the project - New Distribution Model - at the multinational company Syngenta Prtoject in the commercial sector with interventions at collection level, tool design and implementation. The project was piloted by Syngenta Portugal and subsequently was replicated for all other SYNGENTA companies in EMEA

Territory Manager, Customer Loyalty, Global Account Manager

• Jan 2002 - Jan 2003

Responsible for putting into operation the defined targets and identifying new commercial targets as well as the coordination of the sales team Simultaneously maintaining the responsability of project manager for global clients in Brazil such as Telefónica Empresas and ACNielsen throughout 2002 Registered a gross increase of 12% in invoices in comparison to the previous year Responsible for putting into operation the defined targets and identifying new commercial targets as well as the coordination of the sales team Simultaneously maintaining the responsability of project manager for global clients in Brazil such as Telefónica Empresas and ACNielsen throughout 2002 Registered a gross increase of 12% in invoices in comparison to the previous year

Managing Director, Executive Director, Sales Director, New Business

• Jan 2001 - Dec 2001

Construction of the Business Operation Plan for 2001Definition of the sales operation sector (business groups - new opportunities outside the Telefónica Group areaPlanning and implementation of new commercial strategies of KREA ServicesConquer of Residential Vice Presidency ( Telefonica) and ACNielsen. Diagnostics of Intelig, Maritima, Cigna and BBVExpansion of ATENTO Project: 50% of all invoicing made to companies outside Telefónica

Commercial Director, Customer Loyalty Director, Project and Sales Coordinator of Brazilian Teams

• Jul 2000 - Dec 2000

Detection and expansion of new opportunities within the Telefónica group in Brazil. Definition of the commercial organizational model.Launching, development and evaluation of the HR structure in KREADuring this time still kept the responsibilities of Project Director for "Key Projects"Conquer of Atento Brazil, Atento USA, Telefónica Compras S. Paulo, Telefónica Compras Rio de Janeiro - Telefónica CelularExpansion of the original project in Small Business Vice Presidency and the Telefónica companiesThese clients permitted us to maintain the same volume of invoicing as the original project of 2.500.000 USD. Projects related to the designed areas in "Dir. Projecto" (July 2000 - December 2000). Show less

Project Director, Account Supervisor, Relationship Manager

• Jul 1999 - Jun 2000

Construction, coordination, developmentEstablishing the commercial operative plan and sales channels at TELESPMerged the Vice Presidency of Small Business, the Vice Presidency of Corporate Market, Telefónica Enterprises, Adquira (organizational areas, strategies, commercial efficiency, processes, HR and training)Met all efficiency targets and efficiency and quality targets imposed by TELESP (SLA'S) who also tabled KREA'S name as a first line supplier for Telefónica purchases Show less

Manager Consultant, Strategical an Tactical Sales Trainer and Leadership, New Business

• Jan 1998 - Jun 1999

Commercial opportunities detection/negotiation, coordination of teams and their respective training and the representation of the company in multiple activities.Conquer of the Mello and CGD groups for the client portfolioKey sectors: Insure through the three biggest Portuguese financial groups - Espirito Santo, CGD, Mello-BCP. IT Sector - biggest clients - Portugal Telecom, ONI, Oracle, Compaq. Service sector with various national clients and CNielsen, KODAK, Adams, SKF and UPS as our international clients. Show less

Senior Consultant, Diagnosis of training needs, Creation of business tools

• Apr 1996 - Dec 1997

Identification and development of the consultant/training needsCreation of new commercial tools for the company

Commercial and Marketing Director; Coordinator Commercial Team

• May 1994 - Apr 1996

Definition of the marketing plan: responsible for the Sales strategy of of the services of the UNIVERSUS Company.The first company in this sector to have a sales area.

Regional Director, Territory Sales Manager, Trainer and Sales Evaluator

• Feb 1993 - Apr 1994

Opening of branch, selection, training, ongoing coordination and evaluation of the monitors and commercial team.Leading and negotiating commercial, opportunities for the whole of northern regionFrom February 1993 to April 1994 this branch was responsible for 45% of the invoicing

Commercial Area Coordinator, Trainer of Trainers

• Feb 1991 - Jan 1993

Responsible for the detection and steering of opportunities and for client loyalty Trainer in the areas of communication, trainer training, decision making, manager of HR, sales and marketing techniques. Co-responsible for the opening of the training department Responsible for the detection and steering of opportunities and for client loyalty Trainer in the areas of communication, trainer training, decision making, manager of HR, sales and marketing techniques. Co-responsible for the opening of the training department

Accounting Supervisor; Relationship management

• Mar 1989 - Nov 1990

Accounts: Nestle, Renault, Colgate and Sonicel (Panasonic / Technics) Accounts: Nestle, Renault, Colgate and Sonicel (Panasonic / Technics)

Client Manager

• Jan 1988 - Jan 1989

-responsible for maintaining and developing client-business relationships. -perform research to identify new potential clients. -inform the company of new contacts and new marketing opportunities. -responsible for maintaining and developing client-business relationships. -perform research to identify new potential clients. -inform the company of new contacts and new marketing opportunities.