Experience

Dirty Labs
• United States
• Manufacturing
• 1 - 100 Employee
• Operations Manager

  • Feb 2021 - Present


Tortuga

• Mexico
• Renewable Energy Semiconductor Manufacturing

• Operations Manager

  • Jun 2018 - Jun 2020

  • Developed a demand forecast model and production calendar that effectively eliminated stockouts and increased sales by tens of thousands of dollars. • Instituted shipping procedures working with 3PL partners and other vendors that reduced shipping volume and associated costs by 30% while improving the customer's unboxing experience. • Managed inbound international freight from overseas factories to 3PL warehouses while facilitating internal communications to allow for the successful introduction of new products. • Surveyed, researched and reported on possible additions to existing tech stack for the addition of ERP, forecasting, production management and inventory allocation. Issued recommendations and led integration and onboarding efforts. • Facilitated new product launches by recommending and instituting new procedures for rolling out marketing and web assets in a timely manner to coincide with product availability. Show less



RentReporters

• United States
• Financial Services
• 1 - 100 Employee

• Operations Manager

  • Jun 2016 - Apr 2018

  • Led efforts which resulted in a sevenfold increase in gross monthly revenue. • Created processes and procedures for processing customer reported housing payment data to credit bureaus, namely TransUnion, Equifax and Experian. • Created processes and procedures for processing customer reported housing payment data to credit bureaus, namely TransUnion, Equifax and Experian. • Interfaced with credit bureau representatives, employees and executive management to organize workforce and improve efficiency. • Managed all operations employees, consumer support and temporary staff. Team consisted of as many as twelve employees. • Project management. Organized, planned and executed special projects to complete critical business goals such as data maintenance, new systems development and integration, key performance indicator tracking and reporting. • Hiring. Responsible for determining headcount requirements, reviewing resumes, conducting interviews and recommending candidates for acquisition. • Developed tools in excel, google sheets, salesforce and other applications. Show less



ADOPTED, Inc.

• United States
• Consumer Electronics

• Director of Operations

  • Nov 2013 - May 2016

  • Recruitment, Hiring and Development of the operations team members for supply and fulfillment, consumer support and webstore departments Effectively managed seven employees with variable and evolving duties in a fast paced, rapidly growing environment. • Development and production of tools in Excel, Google forms and Word for use by the team in forecasting, supply and demand planning and inventory allocation functions. • Interfaced directly with representatives of key accounts, such as Apple, Best Buy, Target and Barneys as well as distributors, specialty retailers and retail end users. • Managed special projects, delegating specific tasks to team members and synthesizing inputs to provide detailed reporting and positive outcomes. • Served as executive assistant to the VP, scheduling appointments, booking travel and accommodations and providing support services as needed. Show less



AUGUST ACCESSORIES, Inc.

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Supply and Fulfillment Specialist

  • Feb 2013 - Sep 2013

  • Analyzed customer supplied sales, forecast and inventory data to determine proper stock levels in a consigned inventory environment and under a Vendor Managed Inventory regime involving multiple regional distribution centers for brands sold through Apple retail and online channels (Hex, Greene and Grey, Badgley Mischka). • Development and production of excel based models to allow sales to extract maximum profitability from aged, aging and current but projected as overstock inventory to assist decision making to drive higher profit margins. • Development, production and implementation of an excel based model to identify the rate at which currently warehoused inventory is consumed and collaborated with warehouse manager to develop a “heat map” of warehouse bin locations and created a process to optimize inventory locations to improve workflow and increase productivity. Show less



Incase

• United Kingdom
• Legal Services
• 1 - 100 Employee

• Supply and Fulfillment Specialist

  • Oct 2006 - Dec 2012

  • Analyzed customer supplied sales, forecast and inventory data to determine proper stock levels in a consigned inventory environment and under a Vendor Managed Inventory regime involving multiple regional distribution centers. • Worked with planning and sales teams to create and implement strategies for managing inventory levels from launch through end of life. Executed those strategies, making necessary adjustments such as recommending the procurement of additional inventory and targeting inventory for markdown and liquidation by sales. • Created MS Excel based tools for managing and arranging customer supplied and in-house data to create reports and documents necessary for order management, shipment planning and inventory distribution. • Interfaced with customer to manage expectations, communicate ETAs and improve the quality of data provided by the customer for our use. Traveled to London, UK for meetings with representatives of Apple EMEA and to Austin, TX and Sacramento, CA for meetings with representatives of Apple AMR on an annual basis. • Interacted with third party logistics and warehousing providers to ensure proper level of services. Logged errors and customer charge backs due to 3PL performance and worked with them to institute corrective action. • Played a critical role in hiring process by selecting qualified applicants, interviewing finalists and training new personnel. Reviewed employee performance and recommended wage increases and promotions to Human Resources for the employees under my direct supervision. • Assisted the Director of Supply and Fulfillment with special projects as needed and assisted him in creating reports for publication to Executive level members of the Incase Designs team. Show less



Precision Metal Finishing

• United States
• Machinery Manufacturing

• General Manager

  • Aug 2000 - Jun 2006

  • With the production manager and the company president oversaw the day-to-day operations of a powder coating job shop with over $5 million in annual sales. • Collaborated with president, production manager and staff engineer in purchasing and assembling a gas catalytic infrared tunnel curing oven and served as the primary point of contact for the South Coast Air Quality Management District during emissions testing and permitting. • Prepared bi-weekly payroll for a total workforce of 50+ employees on two shifts and submitted taxes to State of California Franchise Tax Board and IRS. • Represented company before Cal-OSHA successfully reducing penalties due to various violations to $300 from an initial assessed fine of $20,000. • Worked with 3rd party staffing agencies to staff the production shifts necessary to adjust capacity during peak seasons and for special high volume production runs. • Responsible for new hire orientation, annual performance reviews, wage increase recommendations and employee severance procedures. • Prepared contracts and sales proposals for customers, arranged face-to-face meetings and researched potential new clients Show less


Plaza de la Raza
• United States
• Education Administration Programs
• 1 - 100 Employee
• Intern

  • Apr 1999 - Sep 1999