Experience

Uqual

• United States
• Financial Services
• 1 - 100 Employee

• Senior Enrollment Specialist

  • Jan 2022 - Present

  Enrolled new clients and over-achieved on sales goals by managing book of leads, turning leads into clients by communicating by focusing on critical tasks and communication skills while consistently buiding the business by asking for referrals. Counseled customers on building and strengthening their credit scores and developed referrals and client leads. Provided excellent customer service, deescalated clients, retained cancellation requests and assisted in strengthening the training… Show more Enrolled new clients and over-achieved on sales goals by managing book of leads, turning leads into clients by communicating by focusing on critical tasks and communication skills while consistently buiding the business by asking for referrals. Counseled customers on building and strengthening their credit scores and developed referrals and client leads. Provided excellent customer service, deescalated clients, retained cancellation requests and assisted in strengthening the training program. Show less



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Retail General Manager

  • Nov 2019 - Mar 2021

  Overachieved on sales goals by selling over 100% of quota, which included new lines, upgrades, accessory revenue and business to business solutions by training and holding accountable my team of sales representatives. Oversaw store and daily operations such as personnel hiring, maintaing queue of customers, ensuring proper protocols and giving world-class customer experience. Rebuilt team into a highly effective group, driven to exceed individual and store goals. Hired and trained… Show more Overachieved on sales goals by selling over 100% of quota, which included new lines, upgrades, accessory revenue and business to business solutions by training and holding accountable my team of sales representatives. Oversaw store and daily operations such as personnel hiring, maintaing queue of customers, ensuring proper protocols and giving world-class customer experience. Rebuilt team into a highly effective group, driven to exceed individual and store goals. Hired and trained customer-oriented and sales-driven individuals including sales reps and management. Delivered yearly sales goals and progress reports as well as daily/weekly/monthly report to our staff in order to identify strengths and weakness to and increase the sales and skills of the sales representatives. Met with business owners to uncover business needs and offer product solutions which included Voice Over IP solutions, aka One Talk, BlueJeans, and fleet tracking and cell service.

• Solutions Manager

  • Nov 2018 - Nov 2019

  Assisted in running a retail store by training new employees, running sales floor, managing customer expectations and the customer queue, and surpassing sales goals. During tenure as a solutions manager helped lead Mississippi Verizon store to #1 in the Rocky Mountain territory for overall KPI, which included new line sales, upgrades, accessories sold and business to business solutions including One Talk.

• Solutions Specialist

  • Nov 2013 - Nov 2018

  Executed sales techniques and over-indexed on sales goals while offering excellent customer service. Winner’s Circle for 3 years, which is awarded to the top 10% of sales performers.



AMERICAN CANCER SOCIETY CANCER ACTION NETWORK, INC

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Grassroots Manager

  • 2008 - 2012

  Led non-profit volunteers in goal-oriented tasks, such as recruitment for state Lobby Day, training and outreach to public officials on state-wide campaigns for cancer research funding; nearly doubled volunteer membership from 350 members to 680.