Carlos Demetrio de Souza

Advisory Board Member at Beyond Aero
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Contact Information
us****@****om
(386) 825-5501
Location
São Paulo, Brazil, BR
Languages
  • English Full professional proficiency
  • Portuguese Native or bilingual proficiency
Skills

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5.0

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Danilo Rechi

Demetrio is one of the most complete professionals I've met in my career. We've worked together in large enterprise projects on IBM where Demetrio was essential to both understand customer needs and our development team needs, while always keeping an open communication with everyone and accepting new ideas. Also, his resiliency was fundamental to transform new ideas into production ready features for our projects. His architectural and communication skills made the whole difference in all projects we've been together and I'm thankful to have worked and learned so much from such an amazing and committed professional.

Maria Julia Torres

I had the pleasure to know and work with Carlos through the online UNV programme. Carlos provided great inputs and an excellent translation service from English to Portuguese to one of UNDP's digital assessments. He showed great knowledge in matters related to Digital Transformation. I wish him all the best and look forward to exchanging further on digital-related topics.

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Credentials

  • Career Essentials in Generative AI by Microsoft and LinkedIn
    Microsoft
    Jul, 2023
    - Oct, 2024
  • Foundational Support
    Zendesk
    May, 2022
    - Oct, 2024
  • Data Science Foundations - Level 1
    IBM
    Apr, 2021
    - Oct, 2024
  • ServiceNow Certified System Administrator
    ServiceNow
    Apr, 2021
    - Oct, 2024
  • Component Business Modeling Essentials
    IBM
    Feb, 2021
    - Oct, 2024
  • Partner Pre-Sales Specialization: IT Service Management
    ServiceNow
    Jul, 2020
    - Oct, 2024
  • IBM Consulting – Building Teams
    IBM
    Mar, 2020
    - Oct, 2024
  • IBM Consulting – Delivering Trust
    IBM
    Mar, 2020
    - Oct, 2024
  • IBM Consulting – Leading Initiatives
    IBM
    Mar, 2020
    - Oct, 2024
  • IBM Consulting – Communicating Value
    IBM
    Feb, 2020
    - Oct, 2024
  • IBM Mentor
    IBM
    Feb, 2020
    - Oct, 2024
  • Quality in Practice Badge
    IBM
    Feb, 2020
    - Oct, 2024
  • Bluehack Mentor
    IBM
    Jan, 2020
    - Oct, 2024
  • The IBM Way
    IBM
    Jan, 2020
    - Oct, 2024
  • Architect Project Badge - Level 2
    IBM
    Nov, 2019
    - Oct, 2024
  • IBM Automation Essentials
    IBM
    Oct, 2019
    - Oct, 2024
  • Enterprise Design Thinking - Team Essentials for AI
    IBM
    Aug, 2019
    - Oct, 2024
  • Watson Speech to Text
    IBM
    May, 2019
    - Oct, 2024
  • Invention Plateau
    IBM
    Apr, 2019
    - Oct, 2024
  • IBM Intellectual Capital/Intellectual Property Creator
    IBM
    Mar, 2019
    - Oct, 2024
  • IoT - Intro to IBM IoT Connection Service
    IBM
    Mar, 2019
    - Oct, 2024
  • Watson Discovery Service Foundations
    IBM
    Mar, 2019
    - Oct, 2024
  • Watson Knowledge Studio Methodology
    IBM
    Mar, 2019
    - Oct, 2024
  • IBM Intellectual Capital/Intellectual Property Creator
    IBM
    Dec, 2018
    - Oct, 2024
  • IBM Mentor
    IBM
    Dec, 2018
    - Oct, 2024
  • Watson Studio Essentials
    IBM
    Dec, 2018
    - Oct, 2024
  • Watson Visual Recognition
    IBM
    Dec, 2018
    - Oct, 2024
  • Watson and Cloud Foundations
    IBM
    Dec, 2018
    - Oct, 2024
  • Architect Project Badge - Level 2
    IBM
    Nov, 2018
    - Oct, 2024
  • First Patent File
    IBM
    Oct, 2018
    - Oct, 2024
  • IBM Intellectual Capital/Intellectual Property Creator
    IBM
    Sep, 2018
    - Oct, 2024
  • IBM Intellectual Capital/Intellectual Property Creator
    IBM
    Sep, 2018
    - Oct, 2024
  • IBM Intellectual Capital/Intellectual Property Creator
    IBM
    Sep, 2018
    - Oct, 2024
  • ISSM Senior Certification
    IBM
    Sep, 2018
    - Oct, 2024
  • IBM Services Platform with Watson
    IBM
    Mar, 2018
    - Oct, 2024
  • Architect Project Badge - Level 2
    IBM
    Feb, 2018
    - Oct, 2024
  • Team Solution Design
    IBM
    Feb, 2018
    - Oct, 2024
  • Cognitive Practitioner
    IBM
    Jan, 2018
    - Oct, 2024
  • IBM Blockchain Essentials
    IBM
    Jan, 2018
    - Oct, 2024
  • IBM Cloud Garage Method Advocate
    IBM
    Dec, 2017
    - Oct, 2024
  • IBM Cloud Garage Method Explorer
    IBM
    Dec, 2017
    - Oct, 2024
  • Lab Studio Activation - Explorer
    IBM
    Dec, 2017
    - Oct, 2024
  • SaaS Essentials for Technical Sales
    -
    Dec, 2017
    - Oct, 2024
  • 2017 IBM Software & Solutions Top Gun
    IBM
    Nov, 2017
    - Oct, 2024
  • IBM Intellectual Capital/ Intellectual Property Creator
    IBM
    Nov, 2017
    - Oct, 2024
  • IBM Recognized Speaker/Presenter
    IBM
    Nov, 2017
    - Oct, 2024
  • TLE Challenge Completion - 2017
    IBM
    Nov, 2017
    - Oct, 2024
  • IBM Recognized Teacher/ Educator
    IBM
    Aug, 2017
    - Oct, 2024
  • Enterprise IT Transformation Advisor Level 4
    IBM
    Jul, 2017
    - Oct, 2024
  • GTS Architect Foundations
    IBM
    Jul, 2017
    - Oct, 2024
  • Watson Conversation Service Methodology
    IBM
    Jul, 2017
    - Oct, 2024
  • Watson Conversation Service Foundations
    IBM
    Jun, 2017
    - Oct, 2024
  • Node-RED: basics to bots
    IBM
    May, 2017
    - Oct, 2024
  • Retail Industry Foundations
    IBM
    Apr, 2017
    - Oct, 2024
  • Selling Watson Commerce - Communications Sector Foundations
    IBM
    Mar, 2017
    - Oct, 2024
  • Selling Watson Commerce - Distribution Sector Foundations
    IBM
    Feb, 2017
    - Oct, 2024
  • API Management Concepts
    IBM
    Jan, 2017
    - Oct, 2024
  • IBM Digital Analytics - Foundations
    IBM
    Jan, 2017
    - Oct, 2024
  • IBM Digital Experience - Fundamentals
    IBM
    Jan, 2017
    - Oct, 2024
  • IBM Watson Customer Experience Analytics - Foundations
    IBM
    Jan, 2017
    - Oct, 2024
  • Architect Profession Certification - Level 1 Experienced
    IBM
    Dec, 2016
    - Oct, 2024
  • IBM Bluemix - Practitioner Essentials
    IBM
    Nov, 2016
    - Oct, 2024
  • IBM Watson Data Platform Foundations
    IBM
    Nov, 2016
    - Oct, 2024
  • Enterprise Design Thinking Practitioner
    IBM
    Aug, 2016
    - Oct, 2024
  • Architect Associate Certification - Experienced Level
    IBM
    Dec, 2015
    - Oct, 2024
  • ITIL V3 Foundation
    EXIN
    Oct, 2010
    - Oct, 2024
  • Architect Profession Certification - Level 2 Expert
    IBM
    Apr, 2020
    - Oct, 2024
  • Professional Certification: Level 2 - Master Certified Solution Architect
    The Open Group
    Apr, 2020
    - Oct, 2024
  • IoT - Intro to IBM IoT Worker Insights
    IBM
    Feb, 2020
    - Oct, 2024
  • IoT - Overview of IBM Watson IoT Platform
    IBM
    Jan, 2020
    - Oct, 2024
  • IoT - TRIRIGA – Workplace Experience
    IBM
    Jan, 2020
    - Oct, 2024
  • Professional Certification: Level 1 - Certified Solution Architect
    The Open Group
    Dec, 2016
    - Oct, 2024
  • Cloud Essentials I
    IBM
    Feb, 2017
    - Oct, 2024
  • IBM Consulting – Delivering Business Value
    IBM

Experience

  • Beyond Aero
    • Brazil
    • Aviation & Aerospace
    • 1 - 100 Employee
    • Advisory Board Member
      • May 2023 - Present

      I serve as an Advisory Board Member at Beyond Aero, an innovative aviation startup dedicated to enhancing the experience for general aviation pilots. Beyond Aero offers a comprehensive aeronautical service platform that seamlessly connects private aircraft operators, pilots, and service providers. This platform provides a wide range of services, including fuel quotes, hangar scheduling, and maintenance services. One of Beyond Aero's standout offerings is the Electronic Flight Bag (EFB), which is not just a tool for flight route preparation but can also be used in-flight. It provides real-time access to vital information such as airport maps, waypoints, approach vectors, flight lanes, weather data, METAR (Meteorological Aerodrome Report) data, performance calculations, and fuel consumption forecasts. As a member of the Advisory Board, my role is to provide strategic guidance and insights to support Beyond Aero's mission of enhancing convenience and safety within the aviation industry while delivering exceptional experiences to operators and pilots. Show less

  • Zendesk
    • Software Development
    • 700 & Above Employee
    • Senior Solutions Architect
      • May 2021 - Nov 2022

      Focused on Zendesk Support Suite portfolio for Enterprise customers, responsible for providing pre-sales technical support for scoping, estimating, and contracting of Zendesk Professional Services. Use product knowledge to provide technical expertise on extensibility of Zendesk products to sales staff and the customer through scoping meetings and proposal delivery. Assisted the sales staff in assessing the potential application of company and third-party partners to meet customer needs and prepare detailed Professional Services estimates, proposals, change orders, statements of work, and contracts for the implementation of Zendesk suite and customization, development, or integration to customer products/applications/solutions. Show less

  • IBM
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • IBM Inventor
      • Sep 2018 - May 2021

      During my tenure as an IBM Inventor, I made significant contributions to the IBM Patent Portfolio, including:- Filing 5 Patent Applications with the USPTO (United States Patent and Trademark Office)- Publishing 1 confidential article on IP.comMy activities as an inventor involved a multifaceted approach:- Evaluating complex problems and devising innovative concepts to address them.- Conducting extensive research to ensure the novelty and non-obviousness of proposed solutions.- Crafting comprehensive invention disclosures and patent drawings.- Presenting concepts to Invention Development Boards for evaluation and refinement. - Collaborating closely with IBM Patent Attorneys to finalize concepts, disclosures, and diagrams. Show less

    • IBM Certified Technical Solution Architect
      • Aug 2013 - May 2021

      Responsible for the overall success of the solution design and cost development in Digital Workplace Services specialty. Provide leadership and initiative to deliver new and complex high quality solutions to clients in response to varying business requirements.Responsible for technical solutions, providing solution recommendations for IBM clients applying technical skills, industry knowledge and business acumen expertise for consulting engagements, project services and managed services. Focused on Digital Workplace Services, from IBM Strategic Outsourcing portfolio: - Cognitive Service Desk with IBM Watson - ITIL Aligned IT Service Management (ITSM) - Workplace Support Services - Distributed Field Services - Endpoint Management - Desktop & Device Management - Mobile Device Management - Enterprise Managed Mobility - Endpoint Security and Compliance - Collaboration ServicesCreate and develop complex, multiple year, custom solutions and associated cost cases, ensuring consistent delivery of high quality services and solutions which meet client business and technical requirements. Experience in sourcing and outsourcing processes, including supplier sourcing contracts in order to meet delivery needs or requirements.Expert Certified Solution Architect by IBM and Master Certified Solution Architect by The Open Group. Show less

    • Subject Matter Expert, Desktop Management Services
      • Jan 2010 - Jul 2013

      Responsible delivering Desktop Management Services to customers;Validate and meet client's business requirements related to End User Computing environment, through management tools like Tivoli Endpoint Manager, Systems Center Configuration Manager, best practices and processes;Translate the customer's requests into requirements that could be understood by the service line and management line, working as an escalation point for all technical issues brought from the customers;Attend joint meetings with other delivery teams, customer staff and external suppliers as needed to address projects or issues;Create processes, procedures and work instructions to standardize services, execute trend analysis, provide and execute plans for improvement of these services;Provide technical assistance to lesser skilled analysts in meeting project commitments and deadlines; Lead teams with different skills and from different service providers to resolve problems, and return systems to operational status and to ensure service level attainment and customer satisfaction;Conduct customer transitions to IBM Delivery Model, including defining or adapting ITIL-aligned IT processes, tools and skill mapping;Provide technical advice and support about Desktop Management Services, Endpoint Management and End User Computing Management to Solution Architects, Service Deliver Managers and Delivery Project Executives. Show less

    • Software Distribution Analyst/Technical Leader
      • Nov 2008 - Dec 2009

      My responsibilities as a Software Distribution Analyst/Technical Leader at IBM included:- Electronic Inventory and Software Distribution: Managing Electronic Inventory and Software Distribution activities using key tools such as Tivoli Configuration Manager, Microsoft System Center Configuration Manager, and Windows Server Update Services. I facilitated these processes for multiple IBM Customers.- Team Leadership: Serving as the Technical Leader for a 10-member team responsible for Software Distribution, Electronic Inventory, Patch Management, Software License Management, and Antivirus Management. Show less

Education

  • Universidade Estadual de Campinas
    Bachelor's degree, Information Technology
  • ESPM Escola Superior de Propaganda e Marketing
    Master of Business Administration - MBA, Master in Business Transformation
  • University of California, Irvine
    MOOC, Effective Problem-Solving and Decision-Making

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