ExO Consultant, Sprint Coach & Ambassador

• Jan 2022 - Present

Head Coach / Consultor Ejecutivo

• Jul 2020 - Present

Commercial Manager

• Apr 2019 - Apr 2020

Overview of all commercial activities in the auto dealership. One of my main goals is to increase the volume of financial services products including the new Smart Buy product and lease plans. At the same time, improving the customer experience vía the new Smart Sales program and customer satisfaction index. Overview of all commercial activities in the auto dealership. One of my main goals is to increase the volume of financial services products including the new Smart Buy product and lease plans. At the same time, improving the customer experience vía the new Smart Sales program and customer satisfaction index.

Commercial Manager

• Oct 2016 - Apr 2019

For the first time, I have the opportunity to see a dealer get built from the ground up. In the following weeks, I will be hiring all personnel of all the different departments and manage operations starting today all through the grand opening on December 2016. For the first time, I have the opportunity to see a dealer get built from the ground up. In the following weeks, I will be hiring all personnel of all the different departments and manage operations starting today all through the grand opening on December 2016.

Marketing Manager

• Jun 2010 - Sep 2016

Over the time I've worked for TOYOTA, I've had the opportunity of not only coordinating locally all media and advertising national strategies, but to create our local ones from scratch. My first project, and the only ongoing one, is the revival and enhancement of the corporate identity and branding of the dealerships I manage. Today, I can be proud we have one of the best there is nationwide, from our website to our unique sales booklet. From that point on, I've had the opportunity to create massive campaigns, from customer loyalty and service indexes to monthly sales promotion. I also get to work the customer service indexes and generating the continuous improvement that we stride to have every day. The great thing about working in this dealership group is that all departments have worked in synergy to finally obtain great national scorecard scores. Also, one of the perks of my job is that I also get to sell the vehicles I work to market. This way I get to live the customer relationship day to day. This also helps me because I'm in a continuous learning process so I can generate the ideas for future tasks. Show less

Sales Executive

• Jun 2010 - Dec 2011