Carlos Ramirez
Lead Network Engineer at Service Global- Claim this Profile
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Spanish Native or bilingual proficiency
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English Full professional proficiency
Topline Score
Bio
Jill Dodson
Carlos is a talented project manager and a pleasure to work with.
Jill Dodson
Carlos is a talented project manager and a pleasure to work with.
Jill Dodson
Carlos is a talented project manager and a pleasure to work with.
Jill Dodson
Carlos is a talented project manager and a pleasure to work with.
Credentials
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Office 365 Web Content Management / SharePoint
-Nov, 2018- Nov, 2024 -
SECURITY ASSESSMENT & TESTING
CybraryNov, 2018- Nov, 2024 -
Virtualization Management
-Nov, 2018- Nov, 2024 -
FUNDAMENTAL VULNERABILITY MANAGEMENT
CybraryOct, 2018- Nov, 2024 -
NESSUS FUNDAMENTALS
CybraryOct, 2018- Nov, 2024 -
Peripheral Devices and Connectors
CybraryOct, 2018- Nov, 2024
Experience
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Service Global, Inc.
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Lead Network Engineer
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Jun 2019 - Present
Planning, implementing and monitoring a computer network that supports wireless network services, video, data, and voice. Trouble shoot fiber optic networks, line cards, routers switches as well as servers to maintain connectivity to the WAN and LAN connections. install new fiber connections to the patch panels and other devices. manage and supervise contractors work during project implementation. Planning, implementing and monitoring a computer network that supports wireless network services, video, data, and voice. Trouble shoot fiber optic networks, line cards, routers switches as well as servers to maintain connectivity to the WAN and LAN connections. install new fiber connections to the patch panels and other devices. manage and supervise contractors work during project implementation.
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Seattle Children's
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United States
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Hospitals and Health Care
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700 & Above Employee
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Datacenter Operations
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Jan 2018 - May 2019
Track data center capacity metrics for physical space, available power/circuits, available cooling, rack space, fiber and copper ports, as well as supplies. Plan and recommend capacity changes to meet business needs. Research, recommend and implement solutions to improve data center operations. Lead data center infrastructure projects for new technology, upgrades and changes. Manage and coordinate installations of hardware including relocation of equipment across sites. Provide oversight and coordinate activities of third party vendors and team members. Prioritize and direct work flow to effectively utilize resources to meet project schedules. Manage equipment and cabling infrastructure. Maintain documentation, drawings, policies and procedures. Experience building out data centers and main distribution facilities in Nlyte DCIM product. Show less
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Nuance Communications
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United States
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Software Development
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700 & Above Employee
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NOC
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Aug 2017 - Dec 2017
Responsible for monitoring network traffic, application, and computer clusters. Diagnose and escalate issue with software, application, health, and network disruption on the Windows and Linux VM clusters. Also responsible for collecting error logs, network access, application access, colo monitoring, traffic redirects, cache clear, cluster reboots and all Sev 1 and Sev 2 that cause network disruption in the continental US. Responsible for monitoring network traffic, application, and computer clusters. Diagnose and escalate issue with software, application, health, and network disruption on the Windows and Linux VM clusters. Also responsible for collecting error logs, network access, application access, colo monitoring, traffic redirects, cache clear, cluster reboots and all Sev 1 and Sev 2 that cause network disruption in the continental US.
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Amazon Web Services (AWS)
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Datacenter Technician II
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Aug 2016 - Aug 2017
I was responsible for day to day server maintenance. I also managed the ticket queue. I responded to every network or server outage within 10 minutes of the page. I repaired and replaced servers, switches, routers and fiber optics equipment. I tracked the fiber optic circuits. Replaced transceivers, cables, line cards and other network equipment. I decommissioned server racks and network switches as well as installing new racks in the datacenters. I performed audits of all the network circuits, servers, switches, and cabling to manage future capacity. I was also responsible for supporting mobile devices and managing the inventory. I was also responsible for installing OS in some special server configurations. I engaged third party vendors when necessary as well as internal teams responsible for additional support of the datacenter (i.e. logistics, security, NRE, NSI). I coordinated with team members when equipment needed to be relocated, installed or decommissioned. Show less
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Kforce Inc
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United States
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IT Services and IT Consulting
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700 & Above Employee
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IT Project Lead (contract)
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Jan 2016 - Jul 2016
Lead technicians in the Health and Human Services PC refresh. Manage 7 technicians’ schedule, resolve complex technical and personnel issues, responsible for disseminating information to the SharePoint, Project managers and technicians Lead technicians in the Health and Human Services PC refresh. Manage 7 technicians’ schedule, resolve complex technical and personnel issues, responsible for disseminating information to the SharePoint, Project managers and technicians
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Hewlett Packard Enterprise
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Windows and Linux Build Engineers II Deep support (Contract)
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Feb 2015 - Mar 2015
Managed domains, networks, Subnets, TCPIP, NIC cards. Troubleshooted connectivity issues. Maintained servers using ILO, remote console, mounting ISO, RDP application installation and support. Regulated VMware, VCenter editing, creating and migrating guest. Operated Windows Server 2008/2008R2 and Windows Server 2012. Managed domains, networks, Subnets, TCPIP, NIC cards. Troubleshooted connectivity issues. Maintained servers using ILO, remote console, mounting ISO, RDP application installation and support. Regulated VMware, VCenter editing, creating and migrating guest. Operated Windows Server 2008/2008R2 and Windows Server 2012.
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Performance Tuning Corporation
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Engineering Laboratory Technician HP Labs
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Feb 2013 - Mar 2014
Supervised HP BL, ML, DL, 3 PAR, storage, Oracle systems, HPC and Clusters. Installed and tested operating systems i.e. (Windows, Linux, Solaris, RHL and Novel) Managed network i.e. (Ethernet and Fiber) and Benchmarking individual system and clusters. Tested and diagnosed hardware and software issues. Beta tested new diagnostic software, ROM, Hard Drives, SSD Drives, Raid Cards, CPU’s RAM, and ILO4 configurations.Verified next generation hardware Supervised HP BL, ML, DL, 3 PAR, storage, Oracle systems, HPC and Clusters. Installed and tested operating systems i.e. (Windows, Linux, Solaris, RHL and Novel) Managed network i.e. (Ethernet and Fiber) and Benchmarking individual system and clusters. Tested and diagnosed hardware and software issues. Beta tested new diagnostic software, ROM, Hard Drives, SSD Drives, Raid Cards, CPU’s RAM, and ILO4 configurations.Verified next generation hardware
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Blue Cross and Blue Shield of Louisiana
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United States
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Insurance
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700 & Above Employee
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Project Manager (Contract)
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Jan 2013 - Feb 2013
Oversaw multi-project and multinational teams for Blue Cross and Blue Shield ICD 10 and managed projects from beginning to end. Collaborated with senior management and stakeholders to define project scope, goals and deliverables that support business goals, developed full-scale project plans, and associated communications documents. Communicated project expectations to team members and stakeholders. Identified requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis and task and workflow analysis. Evaluated gathered information from multiple sources, reconciled conflicts, detailed high-level information’s Show less
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Hewlett Packard Enterprise
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Project Manager / Business Analyst
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2011 - 2013
• Direct and manage project development from beginning to end. • Define project scope, goals and deliverable's that support business goals in collaboration with senior management and stakeholders.• Develop full-scale project plans and associated communications documents.• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.• Liaise with project stakeholders on an ongoing basis.• Estimate the resources and participants needed to achieve project goals.• Draft and submit budget proposals, and recommend subsequent budget changes where necessary.• Where required, negotiate with other department managers for the acquisition of required personnel from within the company. • Determine and assess need for additional staff and/or consultants and make the appropriate recruitment's if necessary during project cycle• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.• Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: (Functional requirements (Business Requirements Document), iii. Use Cases, GUI, Screen and Interface designs)• Successfully engage in multiple initiatives simultaneously• Work independently with users to define concepts and under direction of project managers Show less
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HP-(CASS-IT) IT Developer/ Engineer II
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2010 - 2011
• Researches, designs, develops, configures, integrates, tests and maintains existing and new business applications and/or information systems solutions• Researches, designs, develops, configures, integrates, tests and maintains databases through integration of technical and business requirements• Responsibilities include, analysis of business requirements, coding of modifications or new program, creation of documentation, testing and maintenance of applications, infrastructure, and information systems• Provides required documentation and participates in architecture reviews to ensure that the solutions comply with standards and use approved technologies Show less
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Lab Tech ( factory Support)HP-(ISS Quality Assurance HP Software and Factory Testing),
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2009 - 2010
Tested new diagnostic software issues, configured, and managed HP Blade and ML DL servers. Installed and tested operating systems such as Windows, Linux, Solaris, and Novel. Reconfigured servers with new hardware, tested, and diagnosed hardware issues
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University of Houston
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United States
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Higher Education
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700 & Above Employee
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Web Master ( Division of Student Affairs )
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1996 - 2008
• Manage the division website as well as the department that reported to the vice president. • Made policy decisions on how best centralized the Division websites and technology. • Manage developers and advice on eCommerce solutions for the Division. • Manage IT Web projects for the Division. • Manage the division website as well as the department that reported to the vice president. • Made policy decisions on how best centralized the Division websites and technology. • Manage developers and advice on eCommerce solutions for the Division. • Manage IT Web projects for the Division.
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Education
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2004 - 2009
University of Houston-Downtown
BBA/CIS, Business Administration and Computer Information Systems -
1985 - 1989
Jesuit High School NOLA
College Prep, College/University Preparatory and Advanced High School/Secondary Diploma Program
Community
