Experience

The Consortium

• Mental Health Care
• 1 - 100 Employee

• Technical Support Specialist

  • Oct 2021 - Present

  Solely responsible for providing prompt assistance to employees; troubleshooting complex problems; and providing support in an empathetic manner that minimizes interruptions in our employees’ ability to carry out critical business activities as its a non-profit for community mental health. Oversee 5 technical sites in Philadelphia and handle all technology and integrations for new employees, and discharge old employees through active directory, provide support to current employees. Solely responsible for providing prompt assistance to employees; troubleshooting complex problems; and providing support in an empathetic manner that minimizes interruptions in our employees’ ability to carry out critical business activities as its a non-profit for community mental health. Oversee 5 technical sites in Philadelphia and handle all technology and integrations for new employees, and discharge old employees through active directory, provide support to current employees.



D2 Integrated Solutions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Support Manager

  • Aug 2021 - Oct 2021

  Responsible for providing prompt assistance to customers; troubleshooting complex problems; and providing support in an empathetic manner that minimizes interruptions in customers' ability to carry out critical business activities. Proposed new systems, networks, and software designs, recommended mitigation or counter measures and resolved integration issues. Responsible for providing prompt assistance to customers; troubleshooting complex problems; and providing support in an empathetic manner that minimizes interruptions in customers' ability to carry out critical business activities. Proposed new systems, networks, and software designs, recommended mitigation or counter measures and resolved integration issues.



Trophy Limousine Worldwide

• United States
• Truck Transportation
• 1 - 100 Employee

• IT Specialist, Reservations Specialist & Dispatch Manager

  • Sep 2019 - Mar 2020

  Extremely fast paced environment utilized a ticketing system (SantaCruz) to handle reservations and dispatching from the database. Managed dispatching chauffeur schedules, managing unexpected scenario changes requiring quick and thorough problem solving skills. Responsible for providing premium service to high paying clientele throughout the process of quoting, booking, and attending chauffeured limousine services. Effortless communication between employees, clients, and affiliates. Excellent client retention in a truly tumultuous industry. Show less



Provident Technology

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Support Specialist

  • Jun 2018 - Oct 2019

  Responsible for providing prompt assistance to customers; troubleshooting complex problems; and providing support in an empathetic manner that minimizes interruptions in customers' ability to carry out critical business activities. Proposed new systems, networks, and software designs, recommended mitigation or countermeasures and resolved integration issues. Responsible for providing prompt assistance to customers; troubleshooting complex problems; and providing support in an empathetic manner that minimizes interruptions in customers' ability to carry out critical business activities. Proposed new systems, networks, and software designs, recommended mitigation or countermeasures and resolved integration issues.



Tactical Response Security Consulting, Inc.

• Security and Investigations
• 1 - 100 Employee

• Security Guard

  • May 2016 - Sep 2019

  Monitor premises to prevent theft, violence, or infractions of rules while warning violators of premise rules and regulations. Apprehend or expel persons engaging in suspicious or criminal acts, report any facility issues request emergency personnel for high risk situations Monitor premises to prevent theft, violence, or infractions of rules while warning violators of premise rules and regulations. Apprehend or expel persons engaging in suspicious or criminal acts, report any facility issues request emergency personnel for high risk situations



Community College of Philadelphia

• United States
• Higher Education
• 700 & Above Employee

• Information Technology Support Specialist

  • Sep 2016 - Sep 2018

  professors and students alike. Manages the day-to-day operations of the IT department as an individual contributor while doing the daily tickets. Handle difficult client problems such as varying hardware and software issues with end-user troubleshooting. professors and students alike. Manages the day-to-day operations of the IT department as an individual contributor while doing the daily tickets. Handle difficult client problems such as varying hardware and software issues with end-user troubleshooting.