Experience

Madison Country Day School

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• IT Coordinator

  • Jun 2016 - Present

  Plan, coordinate and direct the Pre-K through grade 12 instructional technology program. Organize and supervise a technology material and equipment distribution system for the district. Collaborate with the business office to prepare and present the technology budget . Oversee network and server infrastructure. Responsible for imaging of workstations and laptops, infrastructure backups, server and network maintenance, and assist with day-to-day end user support. Coordinate and supervise the selection, purchasing and maintenance of instructional technology materials and equipment. Maintain inventory of instructional technology equipment. Ensure district compliance with software license requirements. Show less



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Kraft Heinz Company IT Support Mobility & Workplace Services for HP Enterprise Services

  • Nov 2015 - Jun 2016

  Support of computer workstation related problems in a Windows O/S environment. Enterprise size organization of 1000+ users and workstations. Support for Active Directory, Group Policy, and SCCM Client and package management. Support for Microsoft Office, Microsoft Windows, Microsoft Windows Server, Microsoft Exchange / BPOS / Office 365 product suite for end-users, and system wide support for organization. Project Management for life-cycle refresh and decommissioning of computer hardware, and imaging, data backup and data recovery of end-user workstations. Standard ITIL / IMAC processes. Provide support and repair of inventory and bar code scanners, industrial printers, and Mobile PCs. Support of server and network connectivity, installation and configuration of networking components. Show less



TDS Metrocom

• Telecommunications
• 1 - 100 Employee

• Customer Repair Advisor II

  • Sep 2015 - Nov 2015

  Troubleshoot and provide information about DSL, PON, POTS voice and email for residential and business customers Troubleshoot voice and data issues for customers on circuits Accurately determine when escalation procedures are appropriate, moving problems up the line of responsibility until they are resolved, and following up to ensure appropriate resolution Assist customers with data and telephony issues including loss of internet service, slow internet speeds, loss of analog telephone service, circuit disconnections, and all voicemail issues, in accordance with FCC standards and regulations Use proprietary systems to accurately determine the cause of complaint, resolve majority of issues on first contact without need to escalate Show less



Symphony Corporation

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Desktop Support Specialist

  • Sep 2015 - Oct 2015

  Prepared returned laptops for rebuild Update software on office workstations Support office staff with technology questions Create new OS builds Back up each build using Clonezilla to storage server Prepared returned laptops for rebuild Update software on office workstations Support office staff with technology questions Create new OS builds Back up each build using Clonezilla to storage server



Marshall Public Schools

• United States
• Medical Practices
• 1 - 100 Employee

• Technology Helpdesk Technician at Marshall Public School

  • Aug 2014 - Sep 2015

  - Respond to helpdesk tickets as assigned, answer helpdesk phone calls and create tickets - Remote/onsite assistance and troubleshooting for Windows 7, Mac OS, iPad, Interactive projectors, Smartboards, Printers - Organize setup and deployment of new physical and mobile lab computers and technology -Support and manage Google Apps for Education account for 1,200 + users, including student email - Configured new Xerox network printers. -Work extensively with Google Sites and Google Docs - Assists in the implementation and maintenance of school management software including, but not limited to: student information and attendance systems, grade book software, library systems software, lunch and cafeteria software, accounting software, website software, and other future software adopted based on identified needs. -Responds to troubleshooting and repair requests made by the administration, faculty and staff of Marshall Public School District in a timely and resourceful manner. -Install, diagnose and set-up computer peripherals. -Install, evaluate and set up software. Show less


University of Wisconsin-Madison
• Higher Education
• 700 & Above Employee
• Tech Lab

  • Mar 2005 - May 2012

Neumann Kaffee Gruppe
• Germany
• International Trade and Development
• 100 - 200 Employee
• IT - assistant

  • Apr 2000 - Apr 2001