Experience

GVTC Communications

• Telecommunications
• 100 - 200 Employee

• Customer Service representative with Guadalupe Valley Telecom (GVTC)

  • Feb 2016 - Present



Protection 1 Security Solutions

• Service Technician I

  • Jan 2015 - Jul 2015

  Perform routing and emergency service calls on existing alarms as designated by branch managerTroubleshoot and identify malfunctioning or inoperative equipment on alarm systemsDocumentation of service and hours workedDocumentation and reporting of inventory and vehicle usageTrain new users in operation of alarm system equipment

• 1View Sales Representative

  • Aug 2014 - Dec 2014

  Responsible for exceeding all sales production targetsManage territory resources Cultivate new customers through professional prospecting, cold calling, referrals and company leadsUsage of mobile phone and computer technology to demonstrate services during customer interactionsKnowledgeable in surveying, pricing, designing and closing select product solutionsPartners with commercial Security Consultant on projects beyond the scope of 1View Solutions



Detex

• Customer Service Engineer

  • Sep 2005 - Jun 2014

  Technical support of electrified and non-electrifed panic bars, exit alarms, access control systems, and guard tour verifcation systems. Trouble shooting devices over the phone when the customer called in for technical support. Technical support of electrified and non-electrifed panic bars, exit alarms, access control systems, and guard tour verifcation systems. Trouble shooting devices over the phone when the customer called in for technical support.



W.L. Gore and Associates

• Manor, TX

• Quality Assurance Technician

  • Jun 1989 - Apr 1997