Experience

FamilyLife

• United States
• Non-profit Organization Management
• 200 - 300 Employee

• Senior Content Writer

  • Mar 2015 - Present

  Missionary - Introduce others to Jesus through written evangelism and equip others in how to share their faith. - Help believers mature in their faith through devotionals, articles, and video-based lessons. - Provide follow-up and prayer support for new believers. - Provide pastoral guidance to those seeking additional help. Strategic Operations Manager - Analyze readership trends. - Create pathways to expand our audience. - Develop and implement our YouTube strategy. - Manage correspondence response team. Manager, Theological Research & Review - Ensure FamilyLife materials and resources are biblically accurate. - Oversee the book review process. - Generate team metrics and analyze group processes. - Guide staff's personal and career development. Writer, Web Content Team -Create dynamic written content to support families and preserve marriages by helping family members to understand and experience God’s truth in their lives. - Create/publish website articles. - Create/publish online devotionals for YouVersion. - Create/publish devotionals for the FamilyLife App. - Support/create/edit content as needed for weekend retreats/seminars/simulcasts and small group studies. Show less



Your Ever After

• Greater New York City Area

• Director

  • Sep 2011 - Apr 2016

  • Coordinate with local churches to identify areas of need in their communities and construct customized programs to service those needs. • Provide pastoral counseling to individuals and couples facing difficulties with marriages, parent/child relationships, addictions, and sexual health. • Conduct seminars and retreats, preach/teach, and run small groups. • Raise and manage financial support to ensure that the ministry is able to meet its financial obligations. • Coordinate with local churches to identify areas of need in their communities and construct customized programs to service those needs. • Provide pastoral counseling to individuals and couples facing difficulties with marriages, parent/child relationships, addictions, and sexual health. • Conduct seminars and retreats, preach/teach, and run small groups. • Raise and manage financial support to ensure that the ministry is able to meet its financial obligations.



Barclays Corporate & Investment Bank

• United States
• Financial Services
• 700 & Above Employee

• Vice President

  • Sep 2008 - Mar 2012

  Global Head of Software & Request Asset Management and Operational Transparency •Ensured that software assets were managed efficiently and in accordance with contractual obligations. •Designed software inventory monitoring system with over deployment alerting and removal tracking. •Provided product owners with the transparency necessary to enable proper life-cycle management. •Managed staff responsible for compliance issue mitigation. Global Head of Software & Request Asset Management and Operational Transparency •Ensured that software assets were managed efficiently and in accordance with contractual obligations. •Designed software inventory monitoring system with over deployment alerting and removal tracking. •Provided product owners with the transparency necessary to enable proper life-cycle management. •Managed staff responsible for compliance issue mitigation.



Lehman Brothers

• Capital Markets
• 700 & Above Employee

• Vice President

  • Feb 1996 - Sep 2008

  Business Process Alignment, Project Manager • Drove the global strategy and business processes associated with software compliance. • Provided transparency into license inventory, usage, and deployments. • Eliminated over 12 million dollars worth of software compliance risk to the firm in just over one year. • Improved end-to-end asset requisition process through the development of performance scorecards. • Decreased the time required to financially approve a requisition request by 90%. • Reduced the value of aging asset in the warehouse by 6 million dollars. • Improved asset turnaround resulting in fewer losses due to depreciation, a reduction in time to market for new initiatives, and an overall increase in customer satisfaction. Service Improvement Program, Senior Engineer • Developed global performance metrics and streamlined the request and delivery of Tech Services. • Developed simple to navigate web based dashboards using a combination of Crystal Reports, Proclarity, Xcelsius, and Excel with embedded VBA code. Applications Support, Help Desk Manager • Managed 24x7 Application Support Help Desk, providing PC support and training to over 2000 users. • Handled all technical and customer service escalations. • Tracked resource utilization and analyzed individual employee as well as overall group performance. Show less



Merrill Lynch

• United States
• Financial Services
• 700 & Above Employee

• Desktop Support

  • Jan 1995 - Feb 1996



Queue Microsystems inc.

• Vice President

  • 1990 - 1994