Manager / Open New Store - Jack in the Box

• Apr 2023 - Present

Demonstrate a passion for business and managing the overall operations Find, train, develop, and recognize the best people Manage daily activities to ensure guests receive excellent customer service Demonstrate a strong awareness and concern for food quality and safety Adjust to multiple demands and shift priorities POSITION SUMMARY: Restaurant managers are responsible for managing the overall operations of the restaurant. Develop a strong team to provide excellent customer service and build restaurant sales and profit while ensuring policies and procedures are followed. Treats all employees with respect and dignity, and regularly recognizes and rewards employees. Demonstrates passion and pride. Is willing and able to adjust to multiple demands and can implement, manage, and support any changes. Show less

Training Specialist / Open New Stores

• Nov 2018 - Mar 2023

Manager

• Nov 2015 - Oct 2018

• Responsible for achieving the restaurant’s sales and profit plan.• Analyzes operating statements to identify problems, and takes corrective action to improve results.• Aware of local market trends, competition and opportunities. With assistance from District Manager, selects and implements appropriate LSM programs• Ensures that new products are rolled out according to standards.• Ensures operations of the restaurant comply with all requirements of the El Pollo Loco Operations Manual.• Ensures that all menu items are prepared, portioned, and present properly in a clean, safe and sanitary manner according to all established procedures, performance standards, and specifications.•Keeps informed by reading all memos and checking emails.•Communicates product deficiencies to District Manager.•Ensures exceptional guest satisfaction through effective and efficient service and a clean and pleasant environment as specified in the Operations Manual.•Maintains proper inventory levels for both food and non-food items.•Ensures the safety of all El Pollo Loco restaurant employees and guests. Accountable for the timely handling of all accidents to minimize liability and cost to the company. Represents the company at Worker’s Compensation hearings. Ensures monthly safety committee meetings are conducted.•Directly supervises assistant managers and holds them accountable for meeting expectations. Sets goals for their development, and gives regular performance feedback.•Prepares management work schedules according to company expectations.•Ensures the hourly employee schedule meets labor staffing guidelines.•Ensures daily, weekly and other administrative records are completed according to company expectations.•Organizes and conducts employee and management meetings. •Takes corrective disciplinary action with hourly and management employees.Recognizes and rewards employee’s good performance.Responsible for recruitment, interviewing and selection of hourly employees. Show less

Assistant General Manager

• Jan 2013 - Nov 2015

Assist the General Manager as directedHire, train, schedule and manage employees in daily tasksDevelop good customer relationships and address customer service needsManage purchasing, inventory, maintenance and other operational functionsDevelop strategies for better workplace efficiency and goal achievementLiaise between managers, customers and employeesServe as acting General Manager (GM) when GM is aware

Police

• Nov 2005 - Dec 2012

A Seção de Planejamentos e Operações é a responsável pelo planejamento estratégico para redução da criminalidade por meio do planejamento de operações de prevenção e repessão. Executa dentre outras, as seguintes atribuições: confecção de relatórios, operações diversas, treinamento semanal e calendário de treinamento tático diário, acompanhamento das auditorias e dos acordos de resultado, coordenação do calendário de operações da Unidade e elaboração das Ordens de Serviços de eventos de grande porte. Show less