Carlos Salguero

Security Officer at Professional Computer Support
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Contact Information
us****@****om
(386) 825-5501
Location
San Francisco Bay Area
Languages
  • English Native or bilingual proficiency
  • Spanish Native or bilingual proficiency

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Garish Sharma

I am delighted to write this LinkedIn recommendation for Carlos, an exceptional Helpdesk Manager who consistently demonstrates an impressive level of composure and efficiency in issue resolution. Throughout my time working with Carlos at PCS. I have been consistently impressed by his ability to remain calm and composed, even in the most challenging situations. Regardless of the complexity or urgency of the issues at hand, Carlos maintains a level-headed approach, ensuring that both the team and customers feel supported and reassured. Carlos's efficiency in handling issues is truly remarkable. He possesses a natural talent for swiftly identifying the root causes of problems and implementing effective solutions. His keen problem-solving abilities, coupled with his meticulous attention to detail, ensure that issues are resolved promptly and with the utmost precision. Moreover, Carlos's strong communication skills further enhance his effectiveness as a Helpdesk Manager. He has a unique ability to convey complex technical information in a clear and concise manner, making it easier for both team members and customers to understand. Carlos's calm and patient approach fosters an environment of open communication, where concerns are addressed effectively and collaboratively. Beyond his technical expertise, Carlos is an exceptional leader and team player. He consistently goes above and beyond to support and empower his team, creating a positive and inclusive work environment. Carlos's ability to motivate and inspire his colleagues is evident in their increased productivity and morale. In summary, I highly recommend Carlos for any Helpdesk Manager role. His remarkable composure, efficient issue resolution, and exceptional leadership skills make him a valuable asset to any organization. Should you require further information or have any questions, please feel free to reach out to me.

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Credentials

  • CPR/First Aid
    -

Experience

    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • Security Officer
      • Jul 2021 - Present

    • IT Service Manager
      • Jul 2017 - Present

    • Systems Technician II
      • Dec 2016 - Jul 2017

    • United States
    • Recreational Facilities
    • 1 - 100 Employee
    • IT Systems Technician II
      • Aug 2014 - Nov 2016

      Prove technical support in the operation and maintenance of 140 users, on and offsite. Windows XP, Vista, and 7 support in hardware, networking, and software. Microsoft Office setup, troubleshoot, and support. TCP/IP networking in an office environment to computers, printers, and wireless devices. Proficient with Microsoft Office and Exchange servers Establishing and maintaining record retention system Security installments and scheduled weekly backups Prove technical support in the operation and maintenance of 140 users, on and offsite. Windows XP, Vista, and 7 support in hardware, networking, and software. Microsoft Office setup, troubleshoot, and support. TCP/IP networking in an office environment to computers, printers, and wireless devices. Proficient with Microsoft Office and Exchange servers Establishing and maintaining record retention system Security installments and scheduled weekly backups

    • Recreation Specialist II
      • Jan 2010 - Apr 2015

      Leading recreational activities for kids and teens in various recreational activities in sports and art. Providing a safe and engaging environment for participants. Supervising adult sport activities/rentals Leading recreational activities for kids and teens in various recreational activities in sports and art. Providing a safe and engaging environment for participants. Supervising adult sport activities/rentals

Education

  • Arizona State University
    Bachelor's degree, Computer Science
    2018 - 2020
  • Academy of Art University
    Associate's degree, Game Design
    2011 - 2013

Community

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